Hotel catering monthly work summary sample

1. Business status

1. The total turnover from April 1 to April 30*** is approximately 600,000 yuan

2. The main wedding banquet is

(1) Standard price for 18 tables on April 1 is 588 yuan

(2) Standard price for 36 tables on April 24 is 600 yuan. Non-standard wedding banquet turnover is 32,000 yuan About RMB 570,000

3. Other consumption is RMB 570,000, and the average daily consumption is RMB 20,000

4. Food and beverage consumption this month is mainly unit consumption, and snack consumption is very small.< /p>

5. The main reasons for the failure to complete the indicators issued by the hotel this month are: 1. The indicators issued by the hotel are not in line with reality. In addition, the department has deficiencies in marketing and service.

2. Staff work situation

1. Staff motivation is always low

2. Staff awareness of work is insufficient

3. Staff lacks understanding of dining customers Enthusiasm

4. Sanitation work has been improved, but it cannot be sustained

3. Management adjustments

1. The management has been adjusted and increased A supervisor

2. Strengthen the follow-up of the sanitation of the dining area passages and public toilets, and continue to clean up the sanitation of the area regularly. The sanitation has been significantly improved.

< p>3. The current problems in the service are mainly the lack of service awareness among employees, and employees are more emotional. I have also taken some countermeasures, such as

(1) Employees whose nature is difficult to change Replacement measures have been taken to solve the problem

(2) Provide follow-up services.

(3) Do ideological work for employees.

4. Training is mainly for Training on etiquette and politeness is conducted before meals. Employees have improved in this aspect. Other trainings are less and mainly focus on on-site guidance by managers. Training in this area will be strengthened starting next month.

5. The department has not carried out activities. The main reason is that the catering business is not very good, and it may not be effective after it is launched. The department is currently making a plan for a cool summer activity, which is planned to be submitted for approval in April and started in May. , those in need of sponsorship will be reported to the purchaser.

Fourth, some relevant systems have been introduced for the management of the restaurant, but the implementation of each group is very slow and not in place. The inspection, supervision and guidance of key issues are not enough, and the department Management in this area should be strengthened in the future.

Work plan for next month:

1. Strengthen service training (see training plan).

2. Make a Please submit the plan for a cool summer activity to the general manager's office before the end of the month

3. Improve employees' awareness of energy conservation and take good care of hotel property

4. The weather begins to change Hot, do a good job in killing insects and flies

5. Strengthen employee labor discipline and employee attendance system

6. Cooperate with the hotel in off-season marketing work.