Ask for the punishment rules of Chinese restaurant in a five-star hotel, urgently ~! ! ! !

Deduct 1-3 points.

1) Make internal phone chat during office hours.

2) On-the-job male employees have big sideburns, a moustache and hair over their ears, behind the collar.

3) On-the-job employees have messy hair, with the front hair covering their eyes and weird hair styles.

4) Put your hands in your pockets or put them on your shoulders when working.

5) On-the-job female employees have long hair, shawls and heavy makeup.

6) On-the-job chefs don't wear chef's hats, and their hair is exposed.

7) On-the-job uniform is damaged, buckled, untied, knotted or irregular.

8) When on duty, the uniform is not buckled, the coat is open and the sleeves are rolled up.

9) Unclean hands, long nails or colored nail polish.

10) Employees are not allowed to wear earrings, bracelets, necklaces and rings (except wedding engagement rings).

1 1) Don't tie your hair or curl it long when you are on duty.

12) Don't wear the badge or don't wear it according to the regulations, and the badge is worn askew.

13) When walking in the hotel, he swayed from side to side (collided everywhere) and his posture was very strange.

14) Dancing and nonstandard gestures (pointing at guests) when serving or talking to guests.

15) sneezing, coughing and yawning in front of guests.

16) Male employees don't wear black or dark socks or black shoes or socks, and female employees don't wear high socks of the same color or other brightly colored shoes when wearing skirts.

17) Don't flush after using the toilet.

18) When guests and colleagues (superiors) don't take the initiative to greet the hotel staff or accompany the guests, they only greet the hotel staff and don't greet the guests; The subordinate greeted the superior, but the other party didn't answer.

19) smokers in non-smoking places (except staff canteen and staff toilet).

20) Littering cigarette butts, scraps of paper and spitting in the hotel area.

2 1) Those who do not eat in the staff canteen or bring their own food (including snacks and biscuits). ) and drinking in the workplace without the permission of the hotel.

22) Employees in the front office or dining room do not stand for service when on duty, and do not stand up when meeting guests or superior leaders.

23) Don't smile and use polite language when serving customers.

24) Abuse of appellation to guests and colleagues.

25) Pick your teeth, nose, ears, head and stretch in front of guests.

26) accompany the guests to grab the road, fight for the line, and don't give way impolitely. Don't apologize if you exceed the guests.

27) Attendance time is less than 8 hours.

28) Administrative personnel do not exercise.

29) Those who don't queue up according to the regulations when eating (those who intentionally crowd and have no intention of pushing each other down).

30) The working area is not arranged and cleaned as required.

3 1) Don't delegate the assigned work.

32) Careless work and incorrect work attitude.

33) Two or more people walk side by side in the hotel, which affects other people passing by.

34) When walking, put your hands behind your back, put your hands in your pockets and sleeves, and cross your shoulders.

35) Play rough, make noise or play cards in the dormitory.

36) privately and the opposite sex disorderly string dormitory.

37) Take relatives and friends to stay overnight.

38) Hum a tune, whistle and snap your fingers at work.

39) Be late for the regular meeting.

40) Those who evade tasks assigned by superiors.

4 1) smokers outside the designated place of the hotel.

42) Chew gum at work.

43) Be late or leave early within 3 minutes (including 3 minutes).

44) Dining time is too long, exceeding the prescribed time.

45) Hang up or put down the phone before the other person finishes speaking.

46) The supplement and replacement of forms are not timely.

47) Forms were not handed in and returned in time.

48) Failing to submit the form within the prescribed time limit.

49) Use blank forms for other purposes.

50) Fill in the form with an irregular pen.

5 1) The form is scrawled.

52) The sign-in form should arrive at least once.

53) Don't speak Mandarin during working hours.

54) No walkie-talkie, no response, no electricity, no belt and no consequences (if the consequences are determined according to the actual situation).

55) Move articles or change posts without approval or formalities.

56) Employees who go out to work fail to fill in the task list as required (except field personnel).

57) After the employee's vacation expires, he fails to put forward the termination of vacation to the Human Resources Department at the first time.

58) Don't take part in morning exercises.

59) Swearing in front of employees.

60) The dress is not standardized.

Deduct 4-6 points

6 1) Personal leave and sick leave exceed 1 day.

62) Sleep during work or eat outside the meal time.

63) Read books, newspapers and magazines unrelated to work during office hours.

64) Talk about things unrelated to work or gather people to chat at work.

65) Take relatives and friends around the hotel privately or bring non-employees into the workplace.

66) People who use working meals without meal cards or vouchers.

67) Those who bring their own tableware to the department or dine in the department (except for special departments).

68) Open the door with your feet and kick the door with your feet.

69) Standing in class is unsightly, leaning against the wall, leaning against things, and so on. Discourage the listener.

70) Don't attend the regular meeting or training stipulated by the hotel.

7 1) make personal calls during working hours without permission.

72) Don't turn off the power after work.

73) Littering in the hotel.

74) Receiving visitors without permission or at the designated place of the hotel during the duty.

75) The examination (test) organized by the hotel or department failed.

76) Don't write records because of work needs.

77) succession is not clear.

78) Failing to switch all kinds of lighting at the specified time.

79) The equipment fails to turn off the power supply after work.

80) Those who break into the storage area without the permission of the warehouse personnel are those above the supervisor (except law enforcement personnel).

8 1) inspection/personnel on duty (such as security guards, reception desk, etc. ) did not perform his duties as required.

82) Use guest equipment and facilities such as guest elevators without the permission of the supervisor.

83) The engineer failed to repair the second maintenance order without justifiable reasons.

84) linen on the floor is piled up everywhere, which affects the image of the hotel.

85) Store, distribute and escrow items (except guest items) without approval.

86) The tool has no personal account.

87) Hotel property damage is not reported for repair in time.

88) Failing to deliver goods according to the requirements of trade-in.

89) There is no "first in, first out" in the use of materials.

90) The article "Trade in the old for the new, and turn waste into treasure" has not been approved.

9 1) warehouse receipt is not standardized, which causes misunderstanding to shoppers or deliverymen.

92) Scrap was not put forward in time.

93) Absence from regular meetings.

94) Didn't attend the flag-raising ceremony of the hotel.

Deduct 7-9 points

95) Handling private affairs without the consent of superiors.

96) Listen to music and watch TV during working hours.

Unauthorized use of the hotel phone to make long-distance calls.

98) Being late or leaving early for more than 10 minutes (including 10 minutes).

99) Persons who talk loudly, fight, chat, play and run in the workplace during work (except in case of emergency).

100 non-work needs to be on duty or do things outside the scope of work.

10 1 Stay at work after work without wearing a uniform.

102 The pagers and mobile phones attending the meeting were not set in vibration position or turned off.

103 Hotel supplies that have been used up for more than half an hour do not belong to the original impact workers.

104 The waiter accidentally spilled food or soup on the guests.

105 scribbled on the spare parts and promotional materials (cards) list of the hotel.

106 The purchased goods have no certificate, instructions and materials.

107 used materials will not be identified if they are not returned in time.

108 when dealing with waste products, there is no special person for on-site management.

109 failed to provide or complete the service on time due to objective reasons, and failed to explain or communicate with the guests, causing dissatisfaction among the guests.

1 10 violates hotel equipment maintenance regulations (such as air conditioning).

1 1 1 contact the PCB directly without taking any anti-static measures.

1 12 nonconforming materials found during purchasing are not returned in time.

1 13 for the daily necessities of the hotel, the purchase is not timely.

1 14 The goods sampled were not recorded.

1 15 unauthorized use of items.

1 16 There is no normal reason, and the material consumption exceeds the specified standard.

1 17 changed the use of the goods without authorization, resulting in waste.

The equipment is not well kept.

1 19 external repair equipment was not recovered in time.

/kloc-after 0/20 shift, the cleaning equipment and facilities were not inspected and the sanitary cover was not placed.

12 1 The shell of equipment and facilities is damaged and can be replaced. If it is not replaced in time, it will be used by customers.

122 failed to provide or complete the service on time due to objective reasons, and did not explain or communicate with the guests.

123 water temperature, room temperature and humidity (sauna, steam room and refrigerator) were not controlled according to regulations.

124 The person in charge failed to deal with the peculiar smell in the guest area, which caused dissatisfaction among the guests.

Deduct 10- 12 points.

125 people who scribble in public places (such as people who make restaurants, conference rooms, toilets, walkways, walls, tables and chairs dirty and scribble).

126 colleagues abused and quarreled with each other.

127 obstructs others' work in the workplace and refuses to listen.

128 wastes materials, water, electricity, food, etc.

129 failed to participate in various meetings, study and other group activities held by the hotel as required.

130 Watch online entertainment cartoons, pictures, webpages, PPT or play games during working hours.

13 1 Violating the principle of salary confidentiality, leaking or deliberately inquiring about other people's salaries.

132 is delayed by more than half an hour (including half an hour) but less than 1 hour (excluding 1 hour).

133 Those who drink, doze off, play cards or engage in other recreational activities during working hours or leave their posts without permission.

134 Forge or alter the record of punching/signing in, or entrust others to punch in/sign in, or punch in/sign in on behalf of others.

135 refused the security personnel to check the package, badge or locker.

136 comment or laugh at guests on duty and imitate them.

137 False notification misled employees, and the circumstances were minor.

138 is not open-minded about the correct teaching of superiors.

139 people who leave their posts without permission and take a bath in the bathroom during the duty.

140 automatically uses kitchen utensils and food without the permission of the chef.

14 1 The circumstances of work mistakes caused by self-reasons are minor.

142 stealing hotel food and drinks.

143 Take relatives and friends to the staff canteen without permission.

144 lost time card.

145 leapfrog whistleblower.

146 If the reason is not found out (if the room is not checked), check out the guest in advance.

147 Fill in the form and practise fraud.

148 goods were not put into storage in time when purchasing.

149 changing brands, suppliers and manufacturers without approval.

150 failed to fill in the requisition form as required (follow-up replacement in special circumstances).

15 1 The picking list was not received in time, and the warehouse did not prompt.

152 if the relevant documents are not filled in in time during the purchase and delivery acceptance, they will be filled in afterwards (except in special circumstances).

153 Equipment and supplies distributed without the permission of distribution procedures or supervisors.

154 shift without permission.

155 The personnel on duty left their posts without telling anyone, resulting in absence of posts.

The statistics of 156 table are incorrect, resulting in adverse consequences.

157 the form design and printing were not approved according to the prescribed procedures.

158 the water temperature of boiler and air conditioner exceeds the normal index.

159 No one answered the phone in the service place, and the person on duty shall be investigated for responsibility.

160' s room attendant will not report the things left by the guests, give them to the front desk or keep them for himself.

16 1 The guest asked to deliver his own articles to the front desk, but the person directly responsible failed to deliver them for more than 15 minutes, which caused the guest to complain.

162 the bellboy sent the guest's luggage to the wrong room or gave it to the wrong guest and took it back, without causing serious consequences.

163 The employee resigned and changed his original intention without approval.

In the reception service of 164, articles were delivered with one hand and littered, littered and piled up with the other.

165 when purchasing equipment and facilities with a value above 500 yuan, technical appraisal is not conducted by the engineering department.

166 forgot to convey foreign information or did not convey it in time.

167 If problems are found, they will not be rectified immediately (not filled in).

13- 15 points.

168 Take the hotel items back to the dormitory.

169 improper management of toxic substances causes slight pollution.

170 don't laugh, leer at the guests coldly, judge a book by its cover, and make the guests unhappy.

17 1 Cooking personal food in hotels (including dormitories) without authorization.

172 the waiter dropped the guest's food (vegetables or rice) on the ground, causing adverse consequences.

173 employees disobey the arrangement of their superiors and contradict their superiors.

174 unauthorized use of hotel property or unauthorized delivery to others, resulting in minor losses.

175 is greater than 1 hour and less than 2 hours (including 1 hour, excluding 2 hours).

176 discarding hotel property (including discarded items) without authorization.

177 there are no job vacancies caused by post-hopping or special reasons.

178 if you see mistakes in the work of others or other departments, it will have adverse consequences if you don't prompt and report them.

179 Forges or alters the record of punching/signing in, or entrusts others to punch/sign in, or punches/signs in on behalf of others.

180 when the staff on duty quarrel with each other in front of the guests, affecting the image of the hotel.

18 1 causes shortage or damage of hotel property within the scope of responsibility.

182 didn't operate according to the working procedure during work, and the circumstances were minor.

183 careless tabulation, resulting in digital errors.

184 The switchboard didn't work seriously, the M/C was missing or unsuccessful, and it didn't wake up (call) manually.

185 Before, during and after work, the checklist is not filled in.

186 troubleshooting of customer service facilities is not timely and thorough.

18 did not use the bulletin board correctly, causing inconvenience to the guests.

188 served the wrong dish, reported the wrong name (song, dish), reported the wrong room number, and led the guests to indicate the wrong direction.

189 the noise from work or service is too high, and it has not been improved after the guest complains.

190 failed to open or close the long-distance telephone in time or according to the requirements of the guests, causing complaints from the guests.

19 1 The guest's clothes were not cleaned in time, and the poor quality caused the guest to complain.

192 late handling, non-handling or wrong handling of matters assigned by guests caused complaints from guests.

193 did not answer or reply to the guest's inquiry or request.

194 the guest had difficulty in asking for help, but failed to provide help within his power in time.

195 failed to provide articles for the guests according to the requirements of the hotel, and the defects caused the guests to complain.

196 the service facilities provided to the guests failed and remedial measures were not taken in time.

197 the front desk leaked the house price, which led to complaints from guests.

198 the switchboard and the front desk failed to inform the customer service center in time when they received the items needed by the guests, resulting in complaints from the guests.

199 did not report material gains and losses.

200 Use old goods to make up good goods (appropriate quantity, poor quality).

20 1 double booking or missed booking of catering due to employees' own fault, causing complaints from guests.

202 The consignee does not register, establish accounts or go through formalities.

Do not stop or stop phone calls or artificial harassment of guests.

Abuse subordinates and make personal attacks on subordinates.

Second, moderate negligence (16-35 points)

Deduct 16-20 points.

Absenteeism within 1 day per month.

Explain and find fault with guests and cover up your mistakes.

207 found that other colleagues in the hotel violated the hotel rules and regulations and failed to stop them in time or deliberately concealed or sheltered them.

208 false overtime or attendance records.

209 people who lie about their illness, leave or absenteeism.

2 10 does not listen to the reasonable command and dispatch of the superior.

2 1 1 shifts without the approval of the superior.

2 12 provide "no" service or inferior service for the problems that can be solved.

2 13 The warehouse keeper did not take stock of materials during the post adjustment, resulting in adverse consequences.

2 14 work clothes are not washed and transferred to the inventory.

2 15 The purchased materials were put into use directly without inspection and formalities.

2 16 Overbilling or duplicate billing for guests due to work mistakes.

2 17 Inadvertent rounds caused hotel losses.

2 18 The staff of the automobile service office drove the hotel car without any instructions and permission.

2 19 The staff of DMV continued to use the damaged hotel vehicles without timely maintenance.

220 tracking service is not implemented (VIP reception and meeting, etc. ).

Deduct 2 1-25 points.

22 1 Ask the guests for tips.

For those who refuse to sign a well-documented and reasonable negligence penalty sheet.

Fabricate facts to cheat vacationers.

224 those who falsely report overtime or attendance records.

Take advantage of work to entrust guests with private affairs.

Opening or touching the guest's belongings without permission will cause the guest to complain.

Arguing with guests has no serious consequences.

228 having written warning behavior, committing the same mistake again after education, and the same mistake has appeared three times in total.

229. Changing billboards, posting rules and regulations, posters, notices, notices and announcements without authorization.

230 hotel facilities and equipment were shut down for more than 2 hours due to their own failures.

23 1 breaking the rules in front of guests, affecting customer service.

232 repairable items were put into storage idle, resulting in waste.

Lend equipment and materials without permission.

234 material shortage is not reported or reflected, and it is supplemented by outsourcing.

235. Facilities and equipment scrapped do not perform relevant examination and approval procedures.

Providing false information to the guests and misleading them, resulting in adverse consequences.

237 hotel vehicles parked outside the store at night without authorization.

Boiler valves are not regularly inspected or recorded.

If any abnormality is found during the operation of the facility, it will not be stopped, inspected or reported.

People and things that endanger the safety of guests and hotels are not stopped, reported and avoided in time.

24 1 making a false investigation report to the superior.

242. When reporting to the superior or investigating and asking the superior, you don't understand the situation, explain it indiscriminately, tell lies, find reasons, make excuses and fabricate facts.

243. Failing to complete the task, causing significant impact or loss.

244 drunkenness and trouble in a hotel have a bad influence.

Deduct 26-30 points

There was an argument between the guests and it failed to control the development of the situation.

Deliberately tearing up official documents.

Open someone else's computer to browse and copy data without authorization.

Participate in hotel group activities, regardless of the overall situation, do not listen to instructions, do not obey management.

249 collective activities boo, drums, boo.

250 internal information communication is not in place, leading to customer service mistakes.

25 1 When not in use, the valves of gas stoves and diesel stoves are not closed, and the gas tanks are not closed after work.

Inquire, spread and interfere in the affairs of various departments.

Due to lax control and poor storage of incoming goods, economic losses have been caused.

Neglect of safety care caused damage to the guest's vehicle, loss of accessories and traffic jam.

Serious computer input errors have caused bad consequences.

Deduct 3 1-35 points.

Don't hand in the property you found.

257 consecutive absenteeism in 2 days.

Those who intentionally damage hotel articles.

People who have a negative impact on the image of the hotel.

260 private businessmen and guests.

26 1 employees flout hotel rules and regulations and publicize their bad feelings.

Rude, rude or intimidating, threatening or bullying colleagues, causing little harm.

263) Turn a blind eye and turn a deaf ear to problems and events that are not conducive to the reputation and interests of the hotel.

264 causing injury to oneself or others or loss of hotel property due to negligence.

Deliberately disturb the order of the meeting.

Wandering around the hotel with the words "wine and wine"

Carry and store knives over 4 feet in the hotel.

Private keys of 268 business premises, offices and other departments.

Lending hotel supplies without authorization has caused economic losses to the hotel.

It is forbidden to log on to websites that have nothing to do with work and download all kinds of software that have nothing to do with work, resulting in serious consequences.

27 1 Unauthorized deletion of software archive data has serious consequences.

There was an argument between the guests and it failed to control the development of the situation.

273 work mistakes, in order to avoid punishment, privately invited guests to intercede.

Check with the guests.

Various materials cannot be purchased for objective reasons, but they are not reported, which affects the normal use and causes losses.

276 Hotel's reusable materials are idle, resulting in waste.

The inspection of 277 high-altitude shops was not timely, resulting in adverse consequences.

278. Providing inferior services to customers or causing complaints from customers due to negligence, and the circumstances are relatively minor.

279 people who falsely reported their work performance or forged their work records.

Violation of safety regulations has caused great losses to the hotel.

28 1 Forcibly detain the valid documents of the guests.

Providing counterfeit or expired goods to guests has a negative impact on the hotel.

Carrying hotel supplies, tools, materials, equipment and equipment without permission.

284. Providing inferior services to customers or causing customer complaints due to negligence, and the circumstances are serious.

285. Deliberately violating safety regulations, or failing to comply with regulations endangers the safety of other employees.

Submit resignation report, and do not come to work without approval 1 day.

287. When filling in hotel documents, anyone who practices fraud or falsifies records or forges various documents and statements without authorization, or who practices fraud, issues false certificates or alters or forges various original documents.

Unauthorized misappropriation of hotel funds or failure to return hotel funds in time after collection, overcharging or discounting service fees, withholding accounts or service funds, and assisting guests to evade accounts.

Disobeying distribution and management or slacking and pestering.

290 compete with the guests and contradict them.

29 1 Personal injury caused by illegal operation.

292 Destroy the scene of the equipment accident.

Unauthorized replacement of equipment, facilities and maintenance tools.

294. The account, card and articles of association are inconsistent, and the articles of association have not been established or are inconsistent with the fund account.

295 AWOL, causing losses to the hotel.

296. When problems are encountered in the course of work, work standards, work norms and service processes are changed without asking.

Three, serious negligence (36-50 points)

Deduct 36-50 points

297 those who bring dangerous goods or prohibited items into the workplace without permission.

Malicious attack on colleagues, causing great harm.

299 does not support or cooperate with the inspector's inspection work, deliberately makes things difficult and has a bad attitude.

People and things that endanger the safety of guests and hotels are not stopped, reported and avoided in time.

30 1 Deceive customers by various means or cheat customers by shoddy goods.

Various expulsions or disguised expulsions.

Providing customers with fake and inferior expired goods.

304 employees introduced relatives and friends to work in our store, and the introduced person violated the hotel rules and regulations shortly after entering the hotel, and the circumstances were serious.

Taking hotel supplies, tools, materials, equipment and equipment without permission.

306. Those who are not serious during their work due to dereliction of duty and incite others to be lazy.

Spreading gossip of other employees or deliberately gossiping, resulting in disunity among colleagues.

Trading with other companies or individuals without authorization of the hotel.

309 people who have a bad influence by drinking and making trouble in hotels.

3 10 those who gather people to make trouble and disturb the normal working order.

3 1 1 vandalism, causing losses to the hotel.

3 12 quarreled with customers or fought with colleagues in any form during work.

3 13 sexual harassment of colleagues (including speech, body language, behavior, etc. ).

3 14 Stealing or defrauding the property of hotels, guests and employees.

3 15 used the name of the hotel to swindle and swindle, causing losses to the hotel.

3 16 people who contradict or curse or threaten their superiors at work.

3 17 Concealing infectious diseases or others (including taking drugs and ecstasy, etc. ) endangering the health of other employees.

3 18 Hiding and accepting drugs in hotels (except drugs prescribed by the hospital).

3 19 is seriously short of cash and finance.

320 customers complained because of negligence, and the image of the hotel was seriously damaged.

32 1 make words and deeds that are unfavorable to the hotel's products, image and reputation anywhere, and make false and unfair statements or statements to employees, management and the hotel.

Don't have sex with opposite sex guests, proper relationship.

323. Those who have committed gross negligence for more than three times.

If the hotel vehicle has a traffic accident and the responsibility lies with us, the driver shall be investigated for economic responsibility.

Absenteeism for 3 consecutive days (including 3 days).

Disobeying distribution and management or slacking and pestering.

Concealing faults, not reporting knowledge, deceiving superiors and deceiving subordinates, shielding people who are at fault, and paddock.

Strike or incite others to strike.

Gambling or disguised gambling and other gambling activities.

Peeping, eavesdropping and intentionally spreading obscene publications and videos.

33 1 Beating others, gathering people to make trouble, inciting, participating in fights, and threatening others with weapons.

332 was punished by public security regulations and national criminal law.

Forget the things assigned by the guests, causing serious consequences.

Discuss right and wrong, fabricate facts, slander others, undermine unity and affect the image of others.

Revealing the secrets of hotels and guests will have serious consequences.

Intercept guests' money.

337 take the complimentary gift for yourself or give it to others without authorization.