Traditional Culture Encyclopedia - Hotel franchise - How to adjust the wrong account at the hotel front desk

How to adjust the wrong account at the hotel front desk

When the hotel front desk enters the wrong account, do the same operation as before, and then handle it correctly.

The front desk is also called "administrative front desk", which corresponds to "administrative background" and belongs to the jurisdiction of the company's administrative department. It is one of the typical positions of modern enterprises, belongs to the facade of the company facing the outside of the company, represents the image of the company, and must have a good image and temperament. Because this position needs to be on duty and must not leave, there shall be at least 2 positions; Most enterprises usually provide regular internal adjustment according to the mobility of personnel.

Usually mainly responsible for customer visit registration, telephone transfer and other affairs, welcoming guests, judging guests' intentions, handling relevant procedures, answering phones and returning visits to frequently asked questions.