What does it take to be a qualified hotel room department supervisor?

(1) Responsible for supervising and inspecting the reception service work of guest rooms on the floors under your jurisdiction, ensuring the normal and smooth progress of guest room reception, and is directly responsible to the guest room manager. (2) Understand the thoughts and work conditions of subordinate employees and give full play to the role of team leader. Good at persuading and mobilizing, and doing patient and meticulous ideological work. (3) Organize and deploy manpower according to specific reception tasks. Receive VLP reception and assist the team in understanding layout specifications and requirements. (4) Inspect guest room layout, cleanliness and service quality every day to maintain normal and stable levels. (5) Summarize and verify the status of guest rooms and provide accurate guest room status reports to the front desk in a timely manner. (6) Carry out regular maintenance on guest room facilities and equipment to ensure that the facilities in the room are in good condition and the materials are complete. Repair any damage or malfunction promptly. Propose equipment update and layout update plans. Understand the consumption of daily replacement linens and guest room supplies for each team. (7) Actively contact guests and accompanying personnel to understand guests’ characteristics and requirements. (8) Take the initiative to help solve or contact guests' requests or difficult problems that the team cannot handle. (9) Provide training to affiliated employees on operating methods and work standards. (10) Frequently check the appearance and polite service of employees under your jurisdiction. (11) Responsible for the daily administrative management of each team. Conduct statistical evaluations on employees' work attitudes, labor discipline and work quality. (12) Perform other tasks assigned by the housekeeping manager.