Work plan for the hotel receptionist foreman

Work plan of the hotel foreperson for guest consultation. In order to facilitate all the foremen of Panyu Hotel, the job responsibilities of the hotel foreman are compiled below for reference. 1. The foreman must set an example, maintain a neat appearance, and take the lead in complying with the company's rules and regulations;

2. Arrange each employee's shift reasonably and carefully assess employee attendance;

3. . Check the appearance of employees in this department (clothing, badges, personal hygiene, etc.) at any time;

4. Check and urge the waiters to treat every guest with high-quality service at any time;

5. Check the employees' compliance with labor and organizational disciplines at any time. If employees are found to have violated disciplines, they will promptly provide handling opinions and submit them for approval; If an accident or dispute occurs, it must be dealt with immediately without attracting the attention of other guests;

7. Get familiar with frequent guests as soon as possible, and greet them warmly when you encounter them;

8. Record the names of familiar guests, the number of people traveling with them and relevant information;

9. Explain the company's facilities, services and charges;

10. Assist the Panyu waiters and cashiers (Panyu Cashier) Checkout;

11. Responsible for checking the hygiene of the department area and leading employees to clean at any time;

12. Responsible for the department’s equipment, machines and decorations In good condition, if there is any failure, report it to the relevant department to ensure the normal operation of the equipment;

13. Check the quantity and quality of spare parts before business to ensure the supply of items during the business period;

14 , greet guests with a warm smile;