Five References of Quarterly Work Self-evaluation

Self-confidence, pragmatism, diligence and optimism are my consistent attitude towards life and my persistent attitude towards life. I firmly believe that through my unremitting efforts, there will be a bright future and I will find my own sunshine. The following are five quarterly self-assessments I brought you. I hope you like it!

Quarterly work self-evaluation 1

I. Work Scenarios in the Third Quarter

Under the correct leadership of the competent leader, handle the work of the directly affiliated enterprises; Strive to coordinate the contradiction between labor and capital; Strive to safeguard the legitimate rights of employees; The tasks assigned by the leaders of the CPC Central Committee have been successfully completed.

1, held the third quarter committee trade union work conference.

At the beginning of March, the third quarter work meeting was held in the conference room on the third floor, attended by the chairman of the directly affiliated enterprise trade union. At the meeting, four enterprises introduced the experience and practice of trade union work, appraised and commended advanced units and outstanding trade union cadres, and arranged the work priorities for this year. It is generally believed that the theme of the meeting was clear and the atmosphere was peaceful. We get together and talk about the experience, problems, prospects and friendship of trade union work. They are full of energy, clear direction, and determined to lead the broad masses of workers to make new contributions to the rapid development of economy and informatization in our city.

2. Strive for city leaders to visit model workers and employees with difficulties.

Accompanied by Meng Jianhua, Secretary-General of the Municipal Government, Director of the Municipal Economic and Information Committee, and Yue, Executive Chairman of the Municipal Federation of Trade Unions, the mayor of _ _ _ _ _ _ _ visited the home of Wei Zhonghua, a model worker of Huili Machinery Company and a difficult employee of the instrument and meter factory. All members of the enterprise leadership team led by the chairmen and general managers of the two enterprises attended the reception. Wherever he went, he fully reflected the warmth and care of the party and the government. The leaders of difficult enterprises and the families of difficult employees also expressed their great gratitude to the party and the government for their care and care.

3. Strive for relevant departments to allocate relief funds.

There are 28 enterprises and institutions directly under the Commission, including 12 households with difficulties,10.567 million employees of enterprises directly under the whole system, and 20__ employees with difficulties, including 458 employees with special poverty certificates and 70/kloc-0 households with minimum living allowances. Up to now, it has won all kinds of relief funds from the Municipal Federation of Trade Unions and the Civil Affairs Department, and all of them have been distributed to enterprises and employees in difficulty, so that employees can feel the concern and care of the party and the government in time.

4 Provincial Federation of Trade Unions, Provincial People's Social Welfare Department and Provincial Entrepreneurs Association came to our system to supervise and inspect the signing of "collective contracts and labor contracts"

On the morning of _ _ _, accompanied by the leaders of the Municipal Federation of Trade Unions and other departments, the Provincial Federation of Trade Unions, the Provincial People's Social Welfare Department and the Provincial Entrepreneurs Association visited our system Yuanzheng Power Supply Co., Ltd. and Teli Machine Tool Co., Ltd. to supervise and inspect the establishment of enterprises with harmonious labor relations, the signing of "collective contracts and labor contracts" and the safeguarding of the legitimate rights and interests of employees. The main leaders of the two enterprises led the relevant personnel of the team to receive and make a special work report. The supervision and inspection team successively checked the relevant materials and visited the workshop, and spoke highly of the relevant work of the two enterprises. The exception is that they fully affirmed the aspects of relying on employees to run enterprises, implementing people-oriented management and safeguarding employees' legal rights. After extracting two enterprises directly under the municipal government in our city, the provincial inspection team went to the county for supervision and inspection accompanied by the leaders of relevant departments.

5. Participate in the Third National Committee of the 16th Municipal Federation of Trade Unions.

Attended the third meeting of the 16th National Committee of the Municipal Federation of Trade Unions. At the meeting, the work in the third quarter was mainly evaluated and commended, and personnel changes were elected. Among them, the trade union of the Municipal Economic and Information Committee ranked first in the comprehensive work assessment in the third quarter of the city, and was rated as an advanced unit of trade union work in Jining City and commended at the meeting.

6, enterprise cooperation, annual assessment and evaluation of directly affiliated enterprises and institutions.

_ _ _ days ago, according to the arrangement of the Central Committee of the Communist Party of China's leading collective, we cooperated with the personnel department to conduct a work assessment on the leading bodies and leading cadres of enterprises and institutions directly under the central government, and selected advanced collectives and individuals on this basis. _ _ _ In the morning, the party group of the Economic and Information Committee held a tea party attended by the party secretary, chairman and general manager of the directly affiliated enterprises and institutions in the conference room on the third floor of the hotel. All the leaders of the domestic Economic and Information Committee attended the meeting. At the meeting, the work of last year was summarized and commended, and four companies exchanged experiences at the meeting. Comrade Yue, Party Secretary and Director, made an important speech. First of all, he affirmed the work in the third quarter and the current economic and information challenges facing our city. After the meeting, it was generally felt that the meeting inspired the morale of cadres, clarified the future work direction, exchanged work experience, enhanced cooperation and friendship among enterprises, and laid the necessary foundation for the rapid development of economy and informatization in our city.

7, the reception group petitions and personal visits

Received nearly 100 letters and visits from directly affiliated enterprises and institutions and individuals. We have made progress and coordinated the problems reflected by letters and visits, some problems have been solved, and some are now being coordinated.

8, enterprising to do a good job of _ _ office maintenance and safety.

Enterprising communication with the office, taking maintenance, safety and full utilization as the principle, the buildings in Xianying office area are carefully managed and used, which ensures the safety and cleanliness of the buildings, strict and clear management, and ensures the normal operation of the office area.

Quarterly work self-assessment II

In view of the past fourth quarter, our department will analyze and evaluate the market operation scenarios and submit them to the company leaders:

First, the overall goal completion scenario.

1: sales target 165438+ 10,000 yuan, actual payment1070,000 yuan, negative planning target of 20,000 yuan. The total sales inventory is about 470,000 yuan, and the actual sales are 6 1 10,000 yuan. Compared with the same period last year, it increased by about 35%.

Second, the experience evaluation in the process of goal completion

(1) This year, according to the overall goal set at the beginning of the year and the time-limited goal set by stages in the middle of the year, according to the established sales strategy and tasks, and according to the perennial habits, our sales department will subdivide the personnel and organize our personnel to carry out sales tasks in the market according to the relationship between market supply and demand. During this period, our employees also made their own target plans and sales plans, giving full play to their autonomy and innovation, successfully completing their scheduled sales tasks, and timely evaluating the advantages and disadvantages of experience and improving them.

(2) This year is the company's profit year, but in fact the profit is not as good as expected. There are mainly the following factors:

1. There are too many quality problems.

The damage of the glass bottle is on the high side, and the appearance of the box three and the little fairy must be precipitated.

2. The competition is fierce, and the prices of other enterprises are different.

In the market economy environment, the competition among enterprises is becoming increasingly fierce. In the case that products are generally the same or similar, price competition has also become a major barrier to sales channels. On the premise that the quality of products generally exists, the prices of products of other companies in the same industry are abnormal price wars between the two distributors of Qibao Liquor, which has greatly depressed the products with the same price in the market, resulting in a considerable disparity in price comparison. In the case that the brand is not prominent, this disparity in price has also caused pressure on our company to create profits.

3. Internal funds are tight, and the product supply is out of stock for a long time.

(3) According to the changes of market and demand, the company leaders adjusted the dealer strategy, adopted the strategy of "dividing the troops and rushing forward", and recruited two new dealers according to the product categories, which constituted the pattern of dealer competition. According to the situation of Xinyu market, the repricing of some products has been completed, and the market operation right has been recovered to the company, which is more conducive to operating the market. Plan to control the prices of all products, the goal is to make the company have resources available, try its best to create effective output value, and reverse the situation that products will lose money when they leave the warehouse.

Third, the work plan for the next quarter

In the second quarter of our work, under the unified deployment of the company, focusing on economic benefits and aiming at maximizing the company's profits, we explored the market externally, strictly formulated every relevant step internally, took the market as the guide, responded to the increasingly fierce competition challenges in the market economy, seized the opportunity, made joint efforts, and Qi Xin made concerted efforts to complete the sales work plan for the first quarter.

(1) The overall sales target is 600,000.

The sales target of our sales department will reach 600,000 in the next quarter, which is the most difficult quarter for 1 1.

(two), the past experience in the future work, the main need for improvement.

1, quality improvement.

Before the sales work, we should strictly control the quality of products, highlight the advantages of quality as much as possible in the promotion, and win more trust and purchasing power for our products.

2. Price.

Due to the deployment of product price control, according to the market environment and the scientific rationality analysis of market competition, a series of consumer-driven promotional activities can be launched within the scope of budget price adjustment, so that the sales of products are profitable within the expected range and consumers are not so picky about prices. Let the brand of products be known to more businesses, and let the quality of products form a good reputation among businesses.

3. Capital disturbance

In view of the "boss" mentality, the company should complete the new price control as soon as possible to make it have a relative surplus, and at the same time, it should also carry out a series of preferential activities for dealers (for example, complete the payment on time and sell 300 thousand prize vans, etc. ).

4. Various sales channels and develop more sales platforms.

In addition to the most original sales channels, improve the hotel sales level and establish a good credit hotel and group purchase sales platform. Sales will directly affect the company's economic benefits. Over the years, the product sales department has insisted on consolidating old customers, cultivating new customers, opening up market space and tapping potential markets. In the future, we need to make full use of our company's growing brand influence to drive product sales and build a sales network with local as the main body and radiating the whole province. At the same time, we can form a good cooperative relationship with various media, such as participating in or holding a series of activities in the industry or related industries, promoting sales in many ways, and giving this brand's products a broader platform for expansion.

5. Keep an eye on industry trends and get more market information.

With the increasingly fierce market competition among industries, information plays an increasingly important role in the marketing process, and information is benefit. In the future, the sales department should pay close attention to market trends, seize business opportunities, and do a good job in market research and information collection, analysis and sorting. Through market research, business negotiations, newspapers and magazines, trade associations and computer networks, the sales department will establish a more stable and reliable information channel and pay close attention to the development trend of the industry; Establish customer files and manufacturer files, and strive to collect basic information.

6. Improve the quality of sales staff.

Improve the service quality and business skills of salesmen, and consolidate and develop the business of a group of old customers. In the future work, we require sales staff to improve their work skills and professional quality:

(1) Strengthen communication and contact with customers and try every means to establish a good cooperative relationship;

(2) Constantly evaluate your own work, improve your own working methods, strengthen the study of professional knowledge involved in the work, keep abreast of the production and operation scenarios of customers and competitors, and handle problems in time when found;

(3) Feedback customer demand and product quality scenarios to relevant departments in time, and strengthen communication and cooperation with horizontal departments to make our product quality and service meet customer demand;

(4) Do a good job in pre-sale, in-sale and after-sale services.

Four. assess

In the past season, we experienced the process of looking forward to planning, starting hard and achieving success, and also realized the joy brought by this process. Today, in the new season, we stand at a new starting point to cope with more severe challenges and more expected opportunities in the future. Relying on the trust and guidance of company leaders, excellent products, advanced marketing concepts, good service awareness, an atmosphere of unity and cooperation and excellent employees, we are ready to go. Perhaps the road ahead is full of twists and turns, even more stressful than in the past, but we firmly believe that this road is bound to be full of opportunities, challenges and expectations.

We are convinced that under the correct leadership of the company, as long as all the cadres and employees in our sales department have firm beliefs, forge ahead, unite and cooperate, achieve big goals with small goals, and achieve long-term goals step by step with big goals, we will certainly be able to complete the task well and make 20 1 1 a veritable profit year!

Quarterly work self-assessment 3

Hold a meeting in the meeting room of _ _ company to evaluate the work in the third quarter of _ _ region and arrange the work in the fourth quarter. Although the third quarter has achieved good results, the details are very serious. As far as my region is concerned, the terminal retail capacity is gradually declining. At the moment, it is basically selling cars at low prices to maintain basic expenses. However, judging from the current market pattern, the problem is that there is too much porridge, and the supply exceeds demand. It makes the market competition extremely fierce. If we look at the commercial competition from the standpoint of villages and towns, it is inevitable.

First, in-depth research in more than 20 enterprises such as science and technology has really helped enterprises coordinate and solve some specific problems. _ _ Bio's long-term quest to establish a production base in our county has been implemented, and the expansion and land acquisition of Changsha Zhao Ming College has also been successfully delisted. The export of the South in the first quarter of this year is close to that of last year. _ _ Tea industry has also changed from export supply for many years to self-export, which has been well received by enterprises. Second, _ _ Heavy Industry signed an equipment procurement contract with China _ _ Engineering Co., Ltd. and Myanmar Asia World Co., Ltd. for the construction project of Naypyidaw International Airport, the capital of Myanmar, with a total amount of nearly 20 million US dollars. _ _ Technology has invested overseas in the United States, and enterprises such as Xiang Xing and bamboo products plan to set up sales platforms in South Africa, which has accelerated the pace of "going global" of several major export enterprises in this county. _ _ Heavy Industry Germany Bedburg Industrial Park held an opening ceremony in Cologne, North Rhine-westfalen, Germany. This is the third R&D and manufacturing base established overseas after India and the United States. After the project is put into production, the annual output of construction machinery products is 3,000 units, and the estimated annual sales income is 350 million euros.

Strengthening service outsourcing and undertaking industrial transfer have been affirmed. After our county was rated as the first batch of key counties to undertake industrial transfer and the advanced unit to undertake industrial transfer in Hunan Province in August, 20 _ _ _, this year, our county was once again identified as the key county and city to undertake industrial transfer and develop processing trade in Hunan Province, and won this honor for four consecutive years.

To raise awareness and strengthen leadership, the development atmosphere of modern service industry is increasingly strong.

Clearly put the development of modern service industry in the key position of changing mode and adjusting structure. Since the establishment of the leading group for the development of modern service industry in _ _ county last year, we have adhered to the policy of all-round integration and interaction between modern service industry and advanced manufacturing industry, adhered to the strategy of coordinated urban and rural development, and put forward that both investment and investment in modern service industry should be paid equal attention to, so as to build the industrial zone into a modern new city with developed service industry. The first modern service industry conference in Changsha County was successfully held, attracting hundreds of domestic and foreign enterprises to attend. At the meeting, nine key service industry projects, such as Hunan Evergrande Urban Complex Project and China Hunan Trade City, were successfully signed, with a total amount of 40 billion yuan. This high-standard and high-quality conference has become an important milestone in the development of modern service industry in this county, creating a good development atmosphere for modern service industry.

Improve policies and systems, and the development environment of modern service industry is increasingly optimized. Highlight key points and innovate ways, and the achievements of modern service industry projects are gratifying. Although there has been a new breakthrough in business work in the third quarter, there are still obvious difficulties and problems. First, many towns and villages lack project support or project extroversion, which leads to a small scale of foreign capital introduction and utilization, a small total amount of foreign direct investment absorption, and a low quality and level of foreign capital utilization. Second, the zero growth potential of society is insufficient, and the growth rate has slowed down significantly. Third, due to the decline in the performance of large processing trading companies, the earthquake in Japan, the turmoil in the international situation and other factors, the county's processing trade indicators fell sharply. Fourth, the adaptability of the system and mechanism of business development, the quality of business cadres and the requirements for promoting the leap-forward development of business science need to be improved.

Quarterly work self-assessment 4

Since 20 10/0, I have been working as a marketing information technology assistant in the measurement department of the Ministry of Electric Power Marketing and Trade. With the care and help of department leaders and colleagues, I have made a lot of improvements in my work, study and thinking over the past year or so. Now I will analyze and evaluate my work, study and thoughts since the fourth quarter as follows:

First, in-depth study of political theory and continuous improvement of political literacy.

Since the fourth quarter, I have deeply realized the spirit of "unity is strength, tenacious struggle and endless" and learned the spirit of "methods are always more than difficulties, perseverance and hard struggle", which will be a powerful driving force for my future work and a powerful weapon to overcome difficulties.

In addition, I also use the internet, television, newspapers and other media to understand and learn political current affairs, pay attention to social and political life, and my consciousness and enterprising spirit in political learning have been greatly improved.

Second, study hard and improve professional knowledge.

In terms of business knowledge, I participated in the innovative training of marketing work organized by Internet companies and the training of marketing related skills organized by companies. In addition to participating in various trainings organized by the company, I also humbly ask the professional and technical personnel of Tongfang Company and various power supply bureaus for the knowledge of marketing informatization and automation, and learn the professional knowledge of informatization and automation independently according to the needs of work. In addition, I spent the weekend studying for a master's degree in control theory and control engineering at the School of Information and Automation, Kunming University of Science and Technology. In this more than a year, I have basically completed the course of master of engineering, and my theoretical knowledge has been greatly improved. Pay attention to the evaluation of the harvest in the learning process and publish articles in _ _ Electric Power.

Third, do a good job and improve work skills.

In the fourth quarter, under the arrangement of department leaders, I mainly participated in the following work:

(A) the construction of marketing monitoring center

By integrating customer service system, 95598 system, negative control management system, demand side management system, dispatching mis, marketing field monitoring equipment and other resources, the marketing monitoring center has established a brand-new marketing workflow monitoring management system, which has truly realized end-to-end management and comprehensively improved the level and level of marketing services. From the beginning of the construction, I participated in the compilation and improvement of the system construction scheme of the marketing service center of _ _ _ Company, participated in coordinating the work of relevant contractors during the whole construction process, and undertook the daily management and maintenance of the software and hardware equipment of the monitoring center. After the trial operation of the system, after soliciting the opinions of all departments, summarize the materials to be improved in the marketing service center system and organize the monitoring center to accept them at the end of the year.

(B) County-level companies "integration" work

As the "Three Major Projects" of this year's marketing, I participated in the compilation and improvement of the Implementation Plan and Business of Integrated Customer Service System, the Integrated Business Process Specification for Marketing Information of County-level Power Supply Enterprises of _ _ _ _ Company (for Trial Implementation) and the Detailed Accounting Rules for Comprehensive Electricity Consumption of Marketing Information of County-level Power Supply Enterprises of _ _ _ _ Company (for Trial Implementation). In view of the network problems exposed in the implementation of "integration", participate in the compilation and improvement of the project book for the construction of cloud _ _ marketing integrated network system, and participate in the organization and implementation. Participate in the exchange meeting of "integrated" customer service system with on-site technicians, collect and sort out the opinions of all units on the system and the problems in the use process, and complete the "FAQ of integrated customer service system". At present, "integration" has completed the implementation of three core modules of copying, checking and receiving in 689 power supply stations of 66 county companies.

(3) Pilot construction of 7_24-hour digital business hall of Wuhua Sub-branch.

Participate in the preparation and improvement of the 7_24-hour digital business hall construction scheme, and coordinate the problems in the construction of related units such as Tongfang. At present, the civil engineering part of the 7_24-hour digital business hall has been completed, the software development is over half, and it will be put into use soon. At that time, users can pay the electricity bill in cash or other ways 24 hours a day through full self-help, so that users can complete the business more quickly, saving time and flexibility, and also saving the power supply cost.

(D) Construction of mobile marketing operation system

Participate in the preparation and improvement of _ _ company's marketing mobile operation subsystem scheme and _ _ company's marketing mobile operation subsystem technical agreement. Organize and coordinate _ _ _ _ _ tongfang to take the lead in developing mobile pilot application in the inspection brigade of _ _ Electric Power Bureau in combination with the actual situation of Yunnan Power Grid. At present, it mainly realizes the common inspection functions such as comprehensive inquiry, power supply notice inquiry, user file information, review and rectification notice, filling in on-site treatment sheet, problem notebook and so on.

(five) to participate in the preparation of various specifications.

Participate in the compilation of _ _ company's power distribution team construction specification (volume 16 * * *), _ _ company's marketing safety risk prediction and pre-control management measures (for trial implementation), _ _ company's municipal power supply enterprise marketing standard system, and _ _ company's county power supply enterprise marketing standard system.

(six) to complete the daily work of the measurement department.

Complete the settlement of power transmission from west to east, review the configuration of power metering devices in power plants connected to the Internet, prepare marketing metering and marketing project plans, and track the completion of projects. After participating in the construction of marketing monitoring center, I have a comprehensive understanding of various marketing workflows. After the county-level "integration" construction, we have a necessary understanding of the marketing business, process and existing problems of county companies; After the construction of digital business hall and mobile marketing operation system, I realized the importance of informationization and automation to the development of an enterprise. After participating in the preparation of various specifications, my writing level has been improved; Through the daily work in the metering room, I have a comprehensive understanding of the electric energy metering device and my working ability has been comprehensively improved.

Fourth, its own shortcomings.

(1) In view of the new position, the business scope has been expanded a lot, and higher requirements have been put forward for professional technical knowledge and business skills; Although after a period of hard study, I have basically mastered the relevant professional knowledge and business knowledge, which can ensure the development of the work; However, the depth and breadth of these professional knowledge are far from enough, and we need to study hard in the future work.

(2) There is still a gap in communication and coordination ability, which needs to be further improved.

Verb (abbreviation of verb) future work plan

In the marketing department for more than a year, with the care of leaders and the support and help of colleagues, I have made necessary achievements and learned a lot of marketing management knowledge through continuous self-efforts, and I have a new understanding of the company for the electric power employees who were originally in the front line. After returning to power transmission and transformation, I will strengthen theoretical study, apply what I have learned, constantly improve myself, especially the study of new technologies and theories, work hard, exercise and grow in practical work, accumulate work experience, improve my business skills and work level, and make new and greater contributions to the construction and development of electric power!

Quarterly work self-assessment 5

In the third quarter, the general manager's office cooperated with various departments to coordinate and communicate, strengthen service awareness, and strive to give full play to the coordination, supervision, management and service functions of the office. Actively complete the tasks and tasks assigned by the leaders, which has played an enterprising role in ensuring the normal operation of the company. Now, according to the requirements of the document "Implementation Measures for Performance Management of All Staff of the Company (Trial)" (HR [] No.6), the work assessment of the General Manager's Office in the third quarter is as follows:

First, according to the company's official document management requirements, strictly review the writing format, ensure the quality of writing, and strive to improve quality and efficiency; Conscientiously do a good job in the registration, approval and supervision of the receipt of documents at all levels and departments, timely send the urgent letters to the main leaders and leaders in charge for approval, timely deliver them and urge the relevant departments to handle them, so as to ensure the smooth implementation of government decrees and work. In the third quarter, * * * sent and received 427 documents, including 62 official documents and 49 signed documents. * * * received 3 16 official documents from the headquarters and relevant units, and made good efforts to file the documents.

2. Successfully complete the preparation and organization of various meetings. In the third quarter, the venue was arranged and more than ten preparatory meetings were organized. Including the group inspection patrol meeting, the group efficiency supervision meeting, the group safety, quality and environmental protection inspection report meeting, the review meeting, the fourth joint meeting of the party and government of the company and other large-scale important meetings, which effectively promoted the orderly development of the company's work.

Third, do a good job in property rights registration. All fixed assets purchased by the office shall be registered, numbered and managed by a special person, and the procurement of office equipment and supplies shall be handled in strict accordance with the procurement procedures stipulated by the company.

In the fourth and third quarters, * * * received 4 1 batch and 178 person-times from all over the world. The reception work is no small matter, and every link and detail should be thoroughly studied. Every reception strictly follows the schedule of visitors' activities, follows the visitor reception process, carefully prepares the reception plan, organizes activities in an orderly manner, grasps the characteristics of reception work, formulates the work plan in advance, properly handles the reception details, and makes all reception elements thorough and practical.

Fifth, do a good job in logistics support. In order to further improve the management of canteens and motorcades, detailed overtime pay standards for canteens and motorcades have been formulated to fully mobilize the enterprising spirit of logistics personnel. At the same time, do a good job in vehicle maintenance and hold a special meeting on fleet safety to prevent and avoid safety accidents.

Six, strictly control non-productive expenditures, conscientiously do a good job of thrift. Do a good job in the daily work of office expenses management. Efforts should be made to save office expenses, strictly control the purchase and collection of all kinds of office supplies, make good use of both sides of paper, actively use the network to send and receive written materials, and reduce the cost of doing things.

In the third quarter, under the guidance of the leaders in charge and the direct concern of the main leaders, the general manager's office did some work in system construction, department management and service coordination, and achieved some results. However, there are still some shortcomings. The details of each job need to be strengthened, and the service awareness and service methods also need to be continuously improved and improved in the future work.

Quarterly work self-evaluation refers to five related articles:

★ Five self-evaluations of work in the first quarter

★ Five references for self-evaluation of annual work of enterprises

★ Model essay on quarterly work self-evaluation.

★ Five latest work self-evaluations at the end of the month.

★ Five references for self-evaluation of engineering work

★ Five work summaries and self-evaluation

★ Five work-months self-assessment.

★ Five Examples of Work Month Self-evaluation

★ Model essay on quarterly work self-evaluation.

★ Self-assessment five times a month