How to reply to the room apology message

Dear sir (madam), hello! First of all, thank you very much for staying in this hotel. At the same time, we are extremely sorry that the waiter forgot to collect the clothes that need dry cleaning! Our hotel attaches great importance to this problem. The general manager of the hotel talked with relevant departments and employees, asking for training in place. I sincerely apologize for the inconvenience caused by our work mistakes! You had a very unpleasant stay because the staff in this hotel were not in place. I sincerely hope that you believe that we will never allow our employees to treat distinguished guests like you. Of course, we also hope to stay in our hotel again at your convenience, and I very much hope to apologize to you in person. Hereby, pay tribute! I wish you the best of health! All the best! Xx hotel housekeeping department