Traditional Culture Encyclopedia - Hotel franchise - Is there any difference between a shop assistant and a waiter?
Is there any difference between a shop assistant and a waiter?
Waiters originally refer to people who provide services in a certain range in a fixed place, including waiters and waitresses. Now it usually refers to people who provide necessary services for guests in hotels, restaurants, KTV, shopping malls and other catering and entertainment places.
The basic duties of waiters are: greeting and greeting customers; Provide various corresponding services; Answer customers' inquiries; Solve difficulties for customers; Treat all kinds of unstable emotions of customers with the best mood and attitude; Handle customer complaints in time and give customers satisfactory answers.
qualifications
(1), junior high school education or above, no specific age limit, good health, good looks, honesty and diligence.
(2) Fluent in Mandarin, good at communication and friendly.
(3), hard-working, self-motivated, practical and willing to work, obey the company management.
(4) Relevant working experience is preferred.
Refer to the above? Baidu encyclopedia-waiter
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