The work content of the hotel floor supervisor

The following are the responsibilities of the general hotel floor supervisor for reference only:

1. Carry out the work instructions of the housekeeping manager, and be responsible and report to him.

2. Grasp the situation of the room that day, supervise the contact and coordination between the floor and the front desk, and ensure the normal and timely rental of the room.

3, reasonable arrangement of manpower, organization and command staff in strict accordance with the work norms and quality requirements to do a good job of welcome and service, and do a good job of cleaning rooms and environment.

4. Do a good job in employee training to ensure high-quality and standardized services. .

5. Be responsible for patrolling the floors every day, checking 30% of the rooms in the area, supervising and inspecting the work of the foreman and waiters, and guiding and correcting in time when problems are found.

6, responsible for the implementation of the department safety management system, to ensure safety.

7, responsible for handling the problems left by the guests. .

8. Be responsible for handling special requirements and complaints of guests.

9. Preside over the daily meeting of the foreman, organize the staff plenary meeting and make records. .

10, responsible for the cost control of the area, supervising and inspecting the warehouse keeper's management of property and materials, establishing a three-level account of property, and regularly checking the requisition, allocation and allocation of property and materials of the department to ensure that the daily inventory is consistent with the account.

1 1, responsible for educating and supervising employees to do a good job in maintenance and warranty, and regularly arranging equipment maintenance, supplies purchase and renovation plans.

12, responsible for doing all the work of the room service center according to the quality standard requirements of the service work specification, and carefully consulting various business reports and work records every day.

13. Adhere to on-site supervision and management, ensure that the service center is answered 24 hours a day, monitor the service quality of the duty desk, and promptly guide and correct any problems found.

14, do a good job of communication and coordination with other departments.

15, understand the staff's ideological status and do a good job in ideological work.