How to write a hotel smile service star speech

What is "quality service"? "Essence" is a positive attitude to challenge oneself and surpass oneself, so that services can truly reflect the characteristics of personalized, humanized and differentiated services. "Pin" is to create a brand of products and services. Let our services enter a new stage of branding, standardization and systematic services. Service is to reflect the corporate culture spirit of our XX Bank through the words and deeds of the tellers, the service concept of our XX Bank people, and the life ideals and pursuits of an employee who makes a difference. In July 2004, with my longing for financial work and my yearning to become a bank worker, I was fortunate enough to work at XX Bank and was assigned to the Southern District Branch as a counter employee. I remember an economist once said, "No matter how humble your work is, you should give it the spirit of an artist and be 120% enthusiastic. In this way, you will be freed from the mediocre and humble situation. You no longer have the feeling of hard work, and you can make your work fun. Only in this way can you treat every customer sincerely. "In order to truly do this, I have prayed to God to give me strength. Give me the courage and courage to learn from role models, and give me future glory and dreams. Looking back on the past year, I have gradually integrated into the big family of XX Bank South Branch from the initial immature student. I have come into contact with many people and many things. I have learned to treat work with a pragmatic and truth-seeking attitude; I have learned to treat ordinary people with a natural, open-minded and tolerant attitude. I have worked in this job, and I have experienced the charm of service in the day-to-day reception and delivery, and I have realized the true meaning of "customer-centered". When I first arrived at the South District Branch, I was attracted by the banners and certificates hanging on the wall: "XX Bank Zhejiang Branch Spiritual Civilization Unit", "Provincial Youth Civilization Number", "Women Civilization Demonstration Post" , "First-level Unit for Standardization of Basic Accounting Work", "XX Prefecture and City Civilized Team", "Civilized Outlets"... I was overwhelmed by what I saw. I couldn't help but quietly ask the old employees around me: What outstanding things have you done to win so many honors? They smiled simply and replied: We haven't done anything, our work is ordinary and simple. Does a simple and ordinary job deserve so many honors? I started my daily work with questions, savoring everything in this ordinary life together with the old employees. Gradually, I discovered that this was not very ordinary. The grateful smiles of each customer seemed to tell me: there are many extraordinary things hidden in this ordinary. On a busy working day, a woman from out of town was anxious at the back of the queue to withdraw money for an urgent matter. As a special matter, we took her to the VIP counter to handle the matter, but she entered the password twice and it was wrong. After checking the lady’s identity and finding out that she was the correct person, Xiao Liu, who received her, used his long-term business experience to give various kind reminders, hoping that various detailed reminders would be helpful to her memory. Waiting patiently for her to call each of her family members, and patiently waiting for her to look through the notes in her bag. Finally, Xiao Liu saw her excitedly finding a small piece of paper in the corner of the bag - that was her Write down the password on the note. When I saw her grateful smile towards Xiao Liu after she had withdrawn the urgently needed cash, I immediately understood: this ordinary job seemed extraordinary. A careless customer once came to our branch to handle remittance business. After the procedures were basically completed, he left in a hurry, without even thinking that there was still more than 30 yuan left to withdraw. Xiao Wang who received him immediately put away the money and kept it separately, and tried various methods to contact him based on the information left by the customer. Because the contact information left was wrong, he finally got his phone number after many twists and turns. When he received the call and came to our bank to take over the forgotten 30 yuan from Xiao Wang, I could see from his surprised smile: This smile seemed to tell me something extraordinary.

While studying like the old tellers, I gradually understood the principle of using "heart" in small things and subtleties to win customers. I met a special customer, a boss in his sixties. Mom, I saw her walking around to the counter, looking at every employee at the counter with questioning eyes, and finally her eyes stayed on me. I smiled and greeted aunt: "Hello, aunt, what do you want to handle? Business?" The aunt whispered: "Little girl, how much interest can I get on deposits?" I quickly replied: "Auntie, the interest on time deposits is relatively high, but the interest on current deposits is relatively small. If you use your money regularly, it will survive. If you don’t use it often, just deposit it regularly. The fixed term is three months, half a year---" I answered carefully with a nervous smile. At the same time, based on the interest that my aunt proposed on the principal, I calculated the interest as quickly as possible and accurately for my reference. Seeing the smile slowly appear on the vigilant face of the aunt, I felt more confident in my heart. But unexpectedly, when I patiently answered all the questions raised by the aunt and wanted to handle the deposit business for her, the aunt said: "Ah, I was just asking." After hearing this , I felt very disappointed in my heart, but I still had a smile on my face and said to my aunt cordially: "It's okay, aunt, if you have anything you don't understand, just ask. You are also welcome to come to XX Bank to handle business." Then, After saying a few words of farewell to the aunt, the aunt left with a satisfied smile. To my surprise, more than an hour later, the lady came again. This time, she brought 30,000 yuan and applied for a one-year fixed deposit business. We patiently completed the business for the aunt, and the aunt said happily: "Your XX Bank has a good service attitude. I am willing to go to XX Bank to deposit money." Listening to the aunt's words, I couldn't help but feel an unprecedented sense of accomplishment. . Facing customers, a knowing smile, a warm greeting, and a sincere blessing are ordinary things in the ordinary, but they are like "giving warmth in the third winter" to make customers feel like spring breeze. Giving words to others is better than pearls and jade. From that day on, I firmly remembered the word "customer" in my mind, because I knew that "customers" are the objects of our services. What the financial industry sells is services, and high-quality services are ours. "The foundation of action". These examples are only a small part of the many touching examples of our Southern District Branch. There are also many employees who are also performing silently on their own stage. Even if there is no audience, they are doing every action carefully and every day. From receiving the first customer to seeing off the last customer, all aspects of the work are required to meet unified, detailed, and clear standards, so that customers can be received politely, politely, and appropriately, and business operations can be handled in a standardized, fast, and accurate manner. , making customers feel harmonious, friendly and warm, because each of our employees understands that my behavior represents the image of Southern District XX Bank. Without customers, there will be no development of branch business. Cultivate good professional ethics and perform in their respective positions. Dedicate your light and heat and consciously safeguard the image and honor of the bank. "Quality service" is a complete system. It is reflected in the entire process of products, sales and services, all-round, all-time and space-time. It needs to be built together from top to bottom, and requires close cooperation between the first and second lines. I believe that by continuously deepening the concept of "quality service", in the fierce market competition, our Southern District XX Bank people will provide customers with high-quality and efficient services with fuller enthusiasm, more exquisite service skills, and more perfect service quality. , integrate smiles into services, leave satisfaction to customers, strive to be the first, and create a better tomorrow for Southern District XX Bank!

This is a sample article about "quality service". You just need to fully express your thoughts in your article based on your work content and work experience.

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