Summary of hotel manager's work

Time flies like water, and a piece of work is over. I believe everyone has gained a lot since this time. Let's sum it up and write it down in the work summary. Presumably, many people are worried about how to write a good work summary. The following is the summary of 202 1 hotel manager's work. Welcome to reading. I hope you will like it.

Hotel Manager's Work Summary 1 Leaders,

Petroleum Hotel complies with the Company's 20xx Essentials of Equipment Management and Detailed Rules of Oilfield Equipment Management. In the whole year's work, with the "Measures for the Management of Equipment in Petroleum Hotels" as the core, combined with the actual situation of equipment, the equipment system was strictly implemented, and the equipment management was solidly carried out with the goal of refined equipment management and special care management. With the guidance and help of oilfield leaders and mobile equipment department, through the joint efforts of hotel equipment managers at all levels, the hotel equipment management has made great progress and the level of equipment management has jumped to a new level. The annual work is summarized and reported as follows:

First, 20xx hotel equipment management ideas

According to the spirit of the equipment management meeting of 20xx Oilfield Company, Petroleum Hotel has been instructed by the superior leaders, and equipment management will play a greater role in quality management, refined management, benchmarking management, single equipment assessment management, cost reduction and efficiency improvement. Starting from the safety and economy of equipment management, combined with the actual situation of equipment management, the hotel closely focuses on the objectives of equipment management, tamps the foundation of equipment management and continuously improves the level of equipment management.

Second, the status quo of equipment management

The Petroleum Hotel has 33 sets of operating equipment. Among them, there are 26 sets of Tangshan Petroleum Hotel and 6 sets of Tanghai Petroleum Hotel, which were put into use 90% last year. In this year's equipment management, we are based on a comprehensive grasp of the performance and maintenance methods of new equipment; Taking "all staff management" as the core; Through the skilled use of equipment by employees; Specifically, whoever uses the equipment is responsible, and the intact rate of the equipment is improved to the maximum extent. In order to avoid destructive use, prolong the service life of equipment, improve the comprehensive efficiency and strengthen the management of newly installed equipment.

Third, the development of equipment safety management

Combined with the company's HSE management system, the "three certificates and one order" and risk assessment activities were carried out, and the hotel improved and revised the equipment management system and various accounting records. Seriously carry out the activities of "three certificates and one order", effectively control the equipment managers and operators, consciously strictly abide by the equipment rules and regulations, do a good job in risk identification, and put an end to illegal operations and all operations that cannot guarantee the safety of equipment. By carrying out mass equipment management work and exchanging key points of equipment management, six important suggestions are put forward for equipment risk assessment of various departments, and submitted for evaluation.

Four. Management of on-site maintenance and repair of equipment

Strengthen the on-site management of equipment, adhere to the patrol inspection system, repair and replace the parts of the motor and bearing for the problems found in the lubrication of the motor bearing of the secondary water supply pump. Check and maintain the use of other water pumps, clean the scale and blockage in the impeller channels of fire pumps, heat pumps and water pumps by stages, and replace lubricating oil to ensure the economic and stable operation of main equipment.

Verb (abbreviation of verb) Development of equipment quality management

In order to ensure the safety and reliability of fire-fighting equipment and effectively ensure the stable supply of cold and hot water in guest rooms for 24 hours, the water supply pressure gauge is sent to Tangshan Technical Inspection Institute for identification and testing, which provides a measurement basis for ensuring the safety, reliability and accuracy of the hotel fire-fighting and domestic water supply system and facilitates the quality and safety monitoring of the equipment.

Development of intransitive verb special equipment management

The hotel organized the equipment management personnel of each department and the special equipment contractor to hold a discussion and analysis meeting on special equipment. Combined with the actual situation of the hotel, the Management System for Special Equipment Passenger Elevator in Petroleum Hotel and the Management System for Contractors were formulated, and a special equipment management organization was established, and a special person was appointed to manage the hotel passenger elevator, which was issued in the form of red-headed documents. The emergency plan and preventive measures for sudden equipment failure are supplemented, and the maintenance and management methods for special equipment are established. At the same time, all other equipment in the hotel shall be managed, and the equipment shall be listed on site, with special personnel in charge, to ensure that the platform maintenance does not leave any dead ends, and the maintenance records are clear and well documented.

Seven. Engaged in benchmarking management.

The establishment of single equipment tabulation assessment statistics shows that the energy consumption of hotel special equipment elevators and main equipment pumps is mainly electricity, and hotel equipment is used centrally, so it is difficult to consider the installation of power meters for single equipment. Therefore, we have evaluated and calculated the main power consumption, staffing and maintenance cost rate of equipment. In 20xx years, the hotel equipment integrity rate was 98%, the comprehensive utilization rate of main equipment was 100%, the first maintenance equipment rate was 100%, the idle equipment was 0%, the overall equipment novelty coefficient was 0.7, and the equipment maintenance expense rate was 1.3%.

Eight, equipment cost reduction and efficiency improvement work.

Equipment maintenance cost and energy consumption are important expenses of hotels, so reducing energy consumption cost is the main measure of hotel profitability and the inevitable trend of hotel operation. Hotel leaders also attach great importance to this, repeatedly emphasizing that energy is a big consumer of hotels, and energy saving is another important way for hotels to create benefits, which can not be ignored. On this basis, the energy-saving management system of "management supervision and everyone's participation" has been established and improved, and the responsibility areas of hotel energy control have been divided. The engineering department is responsible for the operation of air-conditioning and power supply in the hotel, equipment overhaul, maintenance and technical improvement in various regions, and plays a leading role in controlling energy consumption. Other departments are responsible for the switching, use and maintenance of water, electricity, gas and other equipment and facilities within their jurisdiction, and undertake the detailed control in energy-saving work. In the work of energy conservation and consumption reduction, the engineering department directly participates in energy management, formulates energy conservation plans, and arranges daily inspections. , and to check, implement, eliminate hidden dangers for the purpose of work, one by one. Equipment management personnel often go to all areas of the hotel to make patrol inspections at any time to see whether the equipment and facilities in each area are abnormal, to listen to whether the equipment is abnormal, to feel the temperature and vibration of the equipment, to observe the air conditioning operation in each area, to observe whether the light source lighting and oil, water and gas run, leak, drip and leak, to put an end to waste, to analyze the regional energy consumption, to find out the weak links, and to formulate practical work measures. Adhere to the equipment operation for half a month to refuel and lubricate. The wear rate of hotel equipment was reduced to the utmost extent, and there was no incident that affected the normal business of the hotel due to the untimely handling of equipment failures throughout the year, achieving the purpose of energy saving and consumption reduction.

Nine, the future equipment key work arrangement

(1) Strengthen the implementation of the maintenance plan and strictly implement the equipment maintenance procedures.

(2) Further consolidate the basic work of equipment management and pay close attention to the quality of equipment basic data filling and database entry.

(3) Strengthen supervision, inspection and assessment. Revise the equipment inspection and maintenance system and assessment standards, and conduct strict assessment.

(4) Continuously enhance the technical ability of self-repair and self-protection, and strictly control the quality of equipment maintenance.

(5) Strengthen staff skills training to improve the safe and economic operation of equipment.

In the future work, we will continue to study and work hard with a serious and responsible attitude and a positive spirit, and do a solid job in equipment management. Through scientific management study, we will continuously improve the level of equipment management and make greater contributions to oilfield construction.

Summary of Hotel Managers' Work 2 20xx 65438+ February, it's time to review history and look forward to the future. Throughout the whole year of 20xx, everything is so calm, plain and ordinary, but how did we spend 20xx safely in this extremely ordinary year?

Since management is the key, let's talk about sales in 20xx. The sales task set at the beginning of the year is to sell 9 million yuan throughout the year, and the task is divided into each month. Except for the decrease in sales in March compared with the same period of last year, other months were slightly higher than the same period of last year (including internal expenses). In terms of task completion, except for one or two months, the plan was overfulfilled in most months, and the reward of excess bonus was given. So up to now, the sales plan of 9 million has already been completed, depending on the data that can be overfulfilled compared with the same period last year. It's just that the February reservation of 65438 seems to be not very optimistic. To this end, the manager specially called us for a meeting to encourage morale. Let's make persistent efforts, stand on the last shift and strive for maximum sales.

In addition to business work, training and management work are also interspersed, and monthly regular meetings and training work are also orderly. Because this year is unremarkable, the training of public security system has also increased a lot, including not only Shanghai-style safety training, but also stricter requirements for front desk registration, as well as foreign affairs household registration training for entry and exit of Haidian Branch. Our front desk staff actively participate in every training and strive to improve their professional quality.

Of course, there are many changes in 20xx. First, the biggest change is from station service to sitting service. There are many regular customers in the hotel. Whenever they come to the store, they often say something like "Hey, the table has changed, it's good, it's more imposing." "Very good, more intuitive and more comfortable." The guests feel good. As service personnel, we sincerely thank the leaders for their care, and the more comfortable office environment also makes our colleagues work hard happily. Followed by the wall-mounted TV at the front desk, repeated Peking University scenery films, hotel introduction films, check-in guest registration requirements, warm tips for check-in guests, etc. This also allows the guests who check in and check out at the front desk to pass the time and fully feel the enthusiasm and thoughtfulness of the hotel. In addition, in response to the national policy, the hotel adjusted the salary for everyone and began to reissue it in the second half of 20xx, which made the employees feel a lot of comfort and more motivated to work hard. Also, the business center has been leased to the dealership of Capital Travel Agency and reopened. It not only restored the service items of the former business center, but also added additional tourism items to bring more and more thoughtful services to hotel guests.

In order to carry out the work of 20xx smoothly, the hotel has budgeted for the renovation of some rooms at the end of this year, mainly aiming at the renovation project of replacing wallpaper in the standard room on the fifth floor and the ordinary room on the third floor, adding shielding devices at the main entrance of the hotel in the lobby to increase the temperature comfort of the lobby. In addition, a small copier was added at the front desk to ensure the copying function of foreign guests' certificates and meet the basic requirements of Haidian Branch's foreign affairs household registration. These are all improvements in the hotel's hardware facilities. In terms of software, the sales department also actively communicated with large websites such as E Long and Hangxin, signed agreements, increased online booking channels, and continued training at the front desk. Receptionist and cashier study together, not only to learn the relevant knowledge of this position, but also to accurately understand the business knowledge of related positions, improve personal quality and business skills, so as to serve customers more intimately, thoughtfully and skillfully, and increase repeat customers of the hotel. It always seems to be the same story, but just like day after day, year after year, hotels are always improving the hardware facilities of rooms, and our employees are always trying to improve their ability to serve customers. Only in this way can resource-based hotels be in an invincible position in the increasingly fierce competition era, and the hotel's tomorrow will be more beautiful and brilliant.

Time flies, and the second anniversary of Taoyuan Hotel is ushered in. Under the wise guidance of company leaders. We have accumulated experience in hotel management study, made progress in exploration and made progress in development. Some achievements have been made, but there is still a big gap from the requirements of the leaders. Now our learning situation is summarized as follows: strict management system and perfect management procedure. The rules and regulations of the hotel need to be constantly adjusted and revised in the course of operation in combination with the actual situation of the hotel, which is consistent with the actual operation and management of the hotel and effectively plays a role in regulating the operation of the hotel. This is the basic work of hotel standardization construction. It is the guarantee of the benign operation of the hotel, standardizing the behavior of personnel, coordinating the relationship between all parties, ensuring the quality of service, avoiding arbitrariness and safeguarding the interests of the hotel. Now the hotel management system has been basically improved, which has laid a solid foundation for the development and promotion of our Taoyuan Hotel. Avoid the wrong practice that power is greater than system. Manage people and things with the system; Instead of employing people to manage people. Linyi Hotel Manager Supervision Training 65438+On February 23rd, the company organized a practical supervision lecture for hotel managers (equivalent to standardized management of power supply) by Shao Dechun, a lecturer of Times Guanghua Hotel, which was of great significance to improve the training and exercise of middle-level managers in hotels, broaden their horizons and help improve their skills and comprehensive quality. At the same time, they also appreciate the opportunities given by the company leaders and enhance their work confidence. "