Principles of motivation for hotel employees

Principles of hotel employee motivation

In the human resources management of modern hotels, using various limited but sufficient conditions to motivate employees can encourage each employee to spontaneously and To maximize their own intelligence and potential abilities, I have prepared the principles for motivating hotel employees below. Everyone is welcome to refer to them!

(1) The principle of consistent goals

In the process of motivating employees, setting appropriate goals is a key issue. Only by organically combining the hotel's organizational goals with the personal needs of employees can we achieve good motivating effects. The hotel industry is a labor-intensive service industry that requires every employee to work closely to achieve the hotel's goals. The hotel's special relationship requires hotel human resources managers to set clear goals when motivating employees, so as to unify the needs of individual employees, teams, departments, groups and relevant parties in the hotel. Only in this way can employees be motivated. Get good results.

(2) The principle of combining material incentives and spiritual incentives

Human needs are divided into material needs and spiritual needs. The corresponding incentive method should also combine material incentives and spiritual needs. Incentives are organically combined, with material incentives as the basis and spiritual incentives as the focus, so that the two complement each other.

(3) The principle of combining internal and external incentives

Incentives based on working environment conditions are the basic guarantee for mobilizing enthusiasm. Incentives that satisfy employees' self-esteem and self-realization needs, motivate employees from the work itself, stimulate their sense of pride and accomplishment in their work, give full play to their potential, and create conditions for their growth and development will generate the most work motivation. Main. Combining internal and external incentives can comprehensively and fully exert the effect of incentives.

(4) The principle of combining positive and negative reinforcement

Reinforcement is motivation, with positive reinforcement as the main one and negative reinforcement as a deterrent. Appropriate rewards and punishments not only help to establish employees' consciousness and self-confidence, but also help to correct mistakes, strengthen righteousness and eliminate evil, and form a good organizational atmosphere. Rewards and punishments will directly affect the motivational effect. Many domestic hotel managers mistakenly believe that the reason why foreign hotels are well managed is that they are strict and can fire employees at will. In fact, this is not the case. Mr. Schultz, general manager of the Ritz-Carlton Group, who was once named the most outstanding hotel manager by the American "Hotel" magazine, firmly opposed the practice of firing employees at every turn. He believes that "repeated training of newbies is the biggest waste" and that "old customers don't like new faces", and this idea is what we should learn from. Talent is not to be wasted but to be retained and developed.

(5) Principle of diversification of motivation methods

Motivation is based on meeting the needs of employees, but needs vary from person to person and from time to time. Due to the different needs of employees, the same incentive measures have different motivational effects. Even the same employee may have different needs at different times or circumstances. Since motivation depends on internal factors and is the main feeling of employees, motivation should vary from person to person and from time to time. Only when employees' dominant needs are met can their motivation be strong. Therefore, there is no one-size-fits-all approach to motivation.

(6) Principle of fair incentives

Fairness is the most basic premise of incentives. Without fair incentives, improper rewards and improper punishments, not only will the expected results not be achieved, but it will Causes many negative consequences and harms the hotel organization. Therefore, when managers deal with employee problems, they must have a fair attitude and should not have any prejudices or preferences, nor should they have any unfair words or actions.

(7) Principle of overall demand

Whether to motivate the various needs of employees of different types of work, different levels, different positions, and different ages in the hotel, and what kind of incentive method to choose , it is necessary to meet the requirements of employees as much as possible based on the actual situation of the hotel and the overall needs of hotel operation and management, so that they can fulfill their potential and improve work efficiency. ;