What does the hotel foreman mainly do?

The main job scope of the hotel foreman:

1. Maintain the order of the lobby and the safety of guests, and keep the lobby quiet, elegant and civilized.

2. Properly arrange the work of the day and supervise and check the work quality of the front desk and waiters.

3. Handle guest complaints and assist hotel leaders and relevant functional departments in handling various emergencies that occur in the hotel.

4. Answer guest inquiries and provide necessary assistance and services to guests.

5. Conduct daily inspections to supervise the appearance, health status, equipment operation, and safety of hotel and restaurant staff.

In addition to serving as a bridge and link, the lobby manager is also the "eye" who oversees the quality of work in hotels and restaurants. Lobby manager, usually refers to hotel lobby manager and bank lobby manager. The main responsibility is to provide service to guests and maintain order in the lobby. As a profession, "lobby manager" plays a very important role in modern hotels and catering enterprises.

The lobby manager in the hotel or catering industry is entrusted by the general manager and handles guest complaints on all equipment, facilities, personnel, services, etc. in the hotel or restaurant on behalf of the general manager, supervises the operation of various departments, and coordinates various departments. Inter-departmental relationships ensure that hotels and restaurants provide quality services to customers in a normal order.

They are the nerve center of hotels and restaurants, and the bridge between hotels, restaurants and guests.

Extended information:

Professional requirements

In addition to serving as a bridge and link, the lobby manager is also the "eye" who oversees the quality of work in hotels and restaurants. Lobby managers generally require a college degree or above in any major, have received training in service management and hotel management, and understand public relations etiquette, psychology, management and hotel business knowledge.

Be familiar with the hotel's various management workflows and management specifications, and have strong organizational, management and coordination abilities; have considerable training capabilities, strong adaptability, and fluent spoken English.

Have considerable catering management knowledge and level, good overall quality; have good teamwork spirit, pioneering and innovative spirit, strong communication and coordination skills, and dare to take responsibility.

Have good temperament, be kind, generous, dignified appearance, cheerful personality, good at communication, have overall concept, service awareness and strong sense of responsibility, and be able to bear greater work pressure.

Reference: Lobby Manager-Baidu Encyclopedia

Baidu Encyclopedia-Foreman