Main departments of Beijing Hongyunda Aviation Service Co., Ltd.

IV. About Domestic Ticketing Department

The domestic ticketing department of the company has 12 employees and handles more than 1, domestic air tickets every day. It has strong advantages in team sales, individual service and peer sales, and maintains good cooperative relations with domestic airlines.

V. About the International Ticketing Department

The International Ticketing Department has 8 employees, each of whom has at least 5 years of working experience. He has rich experience in the design and quotation of complex international routes, and has maintained close and friendly cooperative relations with international airlines, especially in the guarantee of seats in peak season and the price of group air tickets.

VI. About the Distribution Department

There are 16 distribution personnel in the Distribution Department. With a good geographical location, abundant staffing and convenient transportation, we will ensure that the air tickets will be delivered to the guests in the first time.

VII. About Business Service Department

Since the company was established in March 1999, the company has been committed to the development and service of business group customers, and the Ministry of Commerce has always been the core department of the company. The business service department of the company has 29 employees, who specialize in serving national ministries, large enterprises, multinational companies and other forms of companies, and has rich experience in customer service of business groups. Every employee in the business service department has been carefully selected and formally trained by the company, and has at least 2 years of working experience in this industry. Therefore, they have strong practical working ability in service awareness, business level and problem-solving ability.

In addition to providing some normal domestic and international air ticket services, the business service department can also provide extended services for business customers, such as ticket checking, ticket issuing and ticket delivery during off-hours to ensure that customers can enjoy convenient services 24 hours a day, and the location of ticket delivery service covers the whole administrative area of Beijing; At the same time, it can also provide free hotel reservation, train ticket reservation for employees and their families, ticket modification, refund and signing of air tickets and train tickets, as well as free mileage exchange and upgrade of Air China's voice card, all of which can be handled at home for free.

over the years, the work of the business service department has been unanimously recognized by our customers. At present, the business service department has signed cooperation agreements with more than 4 customers.

Attachment: List of main business group customers served by Hongyunda Business Service DepartmentNo. Customer Name Service Mode Annual Sales Service Time Remarks 1 SONY (China) Co., Ltd. stationed service of 1 million yuan in May 21

Up to now 2 Pepsi-Cola (China) Co., Ltd. Headquarters service, Ticket delivery of 6 million yuan since August 1999

3 Fuji Xerox (Shanghai) Co., Ltd. Headquarters service, ticket delivery of 4.8 million yuan since March 1999

4 UT Starcom China Co., Ltd. Headquarters service, Ticket delivery is 5 million yuan

from August, 21 to August, 24. The contract expires

Not renewed. 5. China Netcom Co., Ltd. stationed service is 11 million yuan. July, 25

Up to now, 6. China Banking Regulatory Commission stationed service is 5.7 million yuan. April, 23

Up to now, 7. Daimler-Benz (China) Co., Ltd. headquarters service, Ticket delivery is 7 million yuan

from April, 22 to April, 24, the contract expires and the global agreement is changed. 8 LG Electronics Headquarters service and ticket delivery are 6.3 million yuan. From May, 24 to now, 9 China Textile Machinery and Technology Import and Export Co., Ltd. Headquarters service and ticket delivery are 4.3 million yuan. From March, 21 to now, 1 Swiss Swatch Beijing Representative Office services, Ticket delivery 6 million yuan

since January 2, Nokia (China) Co., Ltd. has been stationed for 9.6 million yuan. From August 1999

to 23, the contract expired and the global agreement was changed. VIII. About Air China Dongzhimen Ticket Office

It is precisely because of the important position, good development history and prospect of Beijing Hongyunda Aviation Service Co., Ltd. among Beijing air passenger transport agents. With the advantages in customer development and service of business groups and the good cooperative relationship established with China International Airlines, the company established the Dongzhimen ticket office of China International Airlines in cooperation with China International Airlines in March 24. The ticket office belongs to the North China Marketing Center of China International Airlines, which is located at the southeast side of Dongzhimen Bridge-the first floor of oriental ginza Building, next to the future terminal 3. Since its establishment, the ticket office has provided international and domestic air ticket related services for the surrounding individual passengers and members of Air China's audio card. In 25, * * * handled 3,64 free tickets for audio cards, and the amount of air tickets sold exceeded 26 million yuan, ranking among the top 2 ticket offices directly under Air China. Air China Dongzhimen Ticket Office is fully invested, managed and operated by Beijing Hongyunda Aviation Service Co., Ltd., and its employees are also full-time employees of Beijing Hongyunda Aviation Service Co., Ltd.

The establishment of Air China Dongzhimen ticket office fully demonstrates the position and importance of Beijing Hongyunda Aviation Service Co., Ltd. among Beijing air passenger transport agents, especially China International Airlines, the largest airline in China at present. By virtue of this special relationship with Air China, we can play a greater advantage in the service of business customers, for example, the guarantee rate of seats in peak season, the price of group air tickets, the special preferential treatment given by Air China to large customers, and the handling and coordination of some special situations of customers in other places and abroad, which are incomparable to other agents. To this end, we are willing to facilitate China International Airlines to sign a special big customer agreement with the head office of Bank of China, so as to help China Bank obtain more preferential policies and free ticket treatment from Air China.

IX. Call Center

At present, the call center of Beijing Hongyunda Aviation Service Co., Ltd. has 2 seats, which are divided into domestic air tickets, international air tickets and hotels to provide 24-hour service. Equipped with telephone recording, customer identification, customer purchase statistics and other software and hardware facilities.

X. Management mode

(1) Corporate culture and business philosophy:

1. Customer service at the front desk comes first

This is the most important corporate culture established by the company, which reflects the idea that the company attaches importance to the improvement of productivity and focuses on front-line customer service. At the same time, it also encourages all customer service departments to make positive progress and launch healthy competition.

the company will give special courtesy to employees who have successfully completed the assessment requirements of the company's expected goals in sales and management every year, and arrange various opportunities for outstanding employees to travel around the world for free, in order to praise their outstanding performance and inspire other employees to learn from them.

2. Make concerted efforts and team dedication

In Hongyunda, not only enterprises but also individuals should grow, that is, "make concerted efforts and strive for Excellence". For Hongyunda employees, with the expansion of the company in the market one by one, their growth opportunities also came into being. The company believes that it is very important to make personal career development rules for these young people. It is necessary to meet the young people's willingness to innovate and expand, and at the same time meet the needs of personnel reserve in the long-term development of enterprises. Guided by the long-term goal of Hongyunda, enterprises and employees actively cooperate with each other through communication to form a close team, which enhances the cohesion of enterprises and the confidence of all people in pursuing Excellence.

(2) Pay attention to detail service

There is no small matter in the service industry, whether it is the speed and tone of answering the phone, or the service attitude and efficiency when directly facing the guests, the value provided by the company to customers is the sum of these little details. Hongyunda has been striving for perfection in service quality for many years.