A woman gave a negative review to a hotel and her privacy was exposed by the hotel. What methods did businesses use to get customers to delete negative reviews?

The most common thing is that merchants use known customer information to threaten customers, such as blocking you at your door, publishing false remarks online to slander you, and publishing your contact information on some pornographic websites to allow others to harass you. you. It can be said that merchants have tried all kinds of methods to reduce negative reviews on their stores, but this is generally a very small number of cases. Most merchants sincerely apologize and improve when faced with negative reviews, and sometimes it's not the merchant's fault. When encountering some customers who are deliberately looking for trouble, it really won't work without taking ruthless measures, so this still needs to be done. Depending on the situation. It cannot be said that you are completely justified as a customer, nor can you say that you have the right to cause harm to customers as a merchant.

I think this woman is looking for trouble when she gives a negative review. When she encounters problems such as not finding napkins, poor TV playback, and charges for on-demand video, she did not report it to the hotel in time. After I left, I felt angry when I thought about it, so I just gave it a bad review. These matters can be resolved directly through negotiation with the hotel at the moment. I believe that most hotels will make rectifications in time when they learn that the customer experience is not good, and when checking out, the woman It also means that everything is satisfactory. The merchant must have never expected that a customer would leave a negative review.

You may not know how important a negative review is to a store. It will affect the store's ranking. Once the ranking is very low, it will affect the overall online sales. Therefore, many stores are afraid that some users who are looking for trouble will give negative reviews at will. This has also led to the emergence of many means of using negative reviews to blackmail stores. From this point of view, merchants are actually very innocent sometimes. 01: Phone bombing to harass users with negative reviews

When facing users with negative reviews, some stores will choose to use a method of "phone bombing" to harass users with negative reviews, even if they cannot make users delete their comments. You can also vent your anger. Because mobile phone numbers will be displayed when staying in hotels or making purchases, a small number of merchants will directly use their own personal mobile phones to harass users. Instead, they will find software on the Internet to harass users. Those users who are being harassed do not know who is calling or who they have offended, so they will fall into a kind of trouble. If I were a merchant, I would choose to use this method when facing users who are deliberately looking for trouble. 02: Know the address and come to block negative review users, threatening or causing personal harm

Usually this is mostly for takeout or express delivery, because the user’s address is marked on the delivery note. After learning that you have been maliciously reviewed, After commenting, they will choose to go directly to the user, either apologize in kind and beg the user to delete the comment, or directly threaten the user to delete the comment. This is actually a relatively irrational method, because if you start first, you will naturally be in the wrong, and some users do leave negative reviews because of a bad experience. You can communicate first and both sides make concessions, so that trouble will not arise. 03: Leaking users’ private information

This method is used by this hotel. After learning about the customer’s negative reviews, he directly threatened the customer to leak your room reservation information, and also said that he would inform the woman’s family. Customer privacy is very important. The hotel has no right to disclose it. The hotel industry must protect customer privacy. Now it is too much to use this as a weapon to threaten customers.

In fact, both parties were at fault in this matter. The woman was at fault for not raising her opinion in time, and the hotel was at fault for using the customer's private information to threaten the customer, which led to the current situation.