What the hotel lobby manager needs to do when he calls the roll every day

Lobby manager, as a profession, plays a very important role in modern hotels and catering enterprises.

It is a middle-level manager who is entrusted by the general manager and replaces the general manager to handle complaints from guests about all the equipment, facilities, personnel and services of hotels and restaurants, supervise the operation of various departments, coordinate the relations between various departments, and ensure that hotels and restaurants provide quality services to customers in a normal order. They are the nerve center of hotels and restaurants, and they are the bridge between hotels, restaurants and guests. Their general work scope includes:

1; Maintain the order of the lobby and the safety of guests, and keep the lobby quiet, elegant and civilized;

2,; Properly arrange the work of the day, supervise and inspect the work quality of the front desk and waiters;

3,; Handle guest complaints, assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel;

4,; Answer guests' inquiries and provide necessary assistance and services to guests;

5,; Do patrol work every day, and supervise the gfd, sanitary conditions, equipment operation and safety of hotel and restaurant staff.

In addition to acting as a bridge and link, the lobby manager is also a "watchful eye" to supervise the quality of hotels and restaurants.

generally, the lobby manager requires a college degree or above, and his major is not limited. He has received training in service management and hotel management, and knows public relations etiquette, psychology, management and hotel business knowledge.

familiar with the hotel's management workflow and management norms, with strong organization, management and coordination capabilities; Have considerable training ability, strong adaptability and fluent oral English.

Good temperament, kindness, generosity, dignified appearance, cheerful personality, good communication skills, overall concept, service awareness, strong sense of responsibility and ability to work under great pressure.