5 Summaries of Excellent Front Desk Clerk's Work

Model essay on work summary of excellent front desk clerk 1

The front desk is the starting point to show the company's image and service. F

5 Summaries of Excellent Front Desk Clerk's Work

Model essay on work summary of excellent front desk clerk 1

The front desk is the starting point to show the company's image and service. For every visiting guest, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to visiting guests begins with welcoming guests at the front desk. Well, beginning is half the battle. Recognizing its importance, I must do my job well.

First, strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, call each visiting guest to check the contact upstairs in strict accordance with the company's requirements, and carefully handle the temporary visitor card for each visiting guest. I will always pay attention to maintaining a good service attitude when visiting guests or petitioning in the local area and will receive them warmly. Cleverly answer the questions raised by customers. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Recently, the company organized English training. I insist on attending every class, studying hard there and constantly charging myself to adapt to the rapid development of the company.

Second, strive to create a good foreground environment.

To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that visitors have a pleasing feeling.

Third, focus on the overall situation, regardless of personal gains and losses.

Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of the company, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

I have been a receptionist for almost a year, and my work scope is small; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. Sometimes solving problems is still lacking. I hope I can work harder and harder in the future. Do more for the company.

In the future, I will constantly improve my image and improve the quality and efficiency of my work. And strive to improve the quality of service, do things quickly and efficiently, and make no mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. When answering the phone, you should also constantly improve your language skills; Clever question and answer guests. Strive to satisfy every customer.

Strengthen the study of etiquette knowledge. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. You can also take a class like Mary Kay, and the knowledge is very practical. After class, people will be more confident and have more temperament.

Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and accurately, and transfer calls accurately. On the other hand, I can briefly answer customers' questions within my power, and at the same time I can seize the appropriate opportunity to promote the company.

Although the work at the front desk is relatively easy, you should do everything seriously. So I will do everything with my heart. I will study hard and work hard in the days to come!

Excellent front desk clerk work summary model essay II

If you want to do a good job at the front desk, you must have an important understanding of the front desk work. This position not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company. With the understanding of its importance, I further thought about how to do my work well. The following is a summary of my work in January:

First, tidy up the items at the front desk at work, and check whether all electrical appliances are in good condition and whether the power supply is turned off.

Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When there is not enough clean drinking water, call for water in time When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels, pens, glass glue, etc. Register an appointment to avoid repeating the appointment. When the printer is out of ink, you should call the printer to send ink. If something at the front desk is broken, such as the walkie-talkie, you should call a mechanic to repair it. We must find a solution to any problem.

Second, receive files.

Pay attention to who the other party sends it to, so as not to receive the wrong document, and hand it over to the relevant personnel in time after receiving it, and check whether the fax is leaked. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it should also be handed over to the relevant personnel in time.

Third, the front desk receives guests.

To do this job well, the most important thing is service attitude and service efficiency. When you see a visiting guest, you should immediately get up and say hello. When visiting a guest for the first time, you should ask the other person's name, who you are looking for and what's the matter. When you know the purpose of the guest, you should inform the relevant person in charge, and you should also know whether to leave the guest in the front desk lobby or lead the guest to the person in charge's office. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please.

Fourth, transfer mobile phones.

Pay attention to polite language and use company standard language: hello! -Health club! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of the staff in the club. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. You can also say hello when you see the leader on the phone.

Working at the front desk for more than four months, with a small scope of work; There is also less work content. However, I have my own shortcomings. If I don't pay enough attention at work, I will feel confused. I hope I can work harder and harder in the future. Do more for the company.

Excellent front desk clerk work summary model essay 3

The world turns very fast, and sometimes things that don't give you a chance to respond are probably only time! 20-2008 will soon pass, and then become history, facing the year that will soon become history. I always feel that I lack perfection, and this perfection just needs a summary. Although I took my work seriously in 20-2000 and lived up to the expectations of the leaders, it has been a year without a full stop.

Faced with such a year without a full stop, I began to think about everything in this year and the perfect form of a full stop. As the front desk of the property management company, I represent the image of the whole property management company in front of the owners, so many places should pay attention to it. Whether it is our dress, etiquette or makeup, we should be decent, and we should not think about showing our personality, because no personality can be shown in our work.

Of course, as the front desk of a property management company, the owners are the ones we see the most. Facing them, we should be generous, enthusiastic and always smile. This can enhance the goodwill, make the owners feel that our attitude is very good, and also make them recognize our service. This is naturally a good thing, but we should also pay attention to it. We should not be too obedient to the owners, but we should protect the interests of the company and not affect the interests of the company because of the owners.

Not only that, we also need to do a good job in the reception and registration of the owners, which can also help our property personnel to pave the way for the follow-up work and facilitate their follow-up work. At the same time, we should also deal with the troubles of the owners. If the situation is out of control, you need to call the police in time and always pay attention to the owner's mood. Of course, it is also our job to appease the mood of the owners who come to complain.

In fact, our work is relatively simple to outsiders, but it is not like that. We have to wear professional clothes, professional clothes and high heels, which is actually not easy for us, because wearing high heels for a long time will hurt our feet, and of course professional clothes will also limit us. And these are what we have to do, and we have to adapt, because only in this way can we leave a good influence on the owners. Actually, I didn't wear makeup when I first came here, but I later learned to wear makeup and high heels for work. But after a long time, I feel fine and not so bad.

Of course, when working, it is not only physical fatigue, but also mental fatigue, because some owners are more difficult to communicate, which is also the most uncomfortable. But there is no way, we have to face these things well, because there is still no way to refuse. But I'm glad this is actually good, because it also exercises my psychological endurance, so think about it from this aspect, do you think it's good?

Generally speaking, the work in 20-2000 is very substantial, and we will work harder in the future. Provide better service for the owners and do more work for the company.

Excellent front desk clerk work summary model essay 4

As the window of the hotel, the front desk is the first impression the hotel gives the guests. First of all, we should keep our best image, smile and be full of energy, and greet our guests with our best side, so that every guest can feel our sincerity and enthusiasm when entering the hotel.

Secondly, pay attention to the preferences of guests. When guests enter the hotel, we should take the initiative to say hello. When addressing guests, if they are regular customers, it is very important to say their names and positions accurately, so that guests will feel respected and valued. We also need to collect information such as guests' living habits and personal preferences, and try our best to satisfy the guests so that they can feel unexpected surprises every time they stay in the hotel.

Third, provide personalized services. When the guests go through the formalities, we can pay more attention to the guests and ask more questions. If we are foreign guests, we can explain the local customs to them, take the initiative to introduce them to the locations of stations, shopping malls and scenic spots, ask the guests if they are tired, and go through the formalities quickly. When guests check out, they need to wait for a few minutes for room inspection. At this time, don't let the guests stand, ask them to sit down and wait, and ask them how they are staying or what they think of the hotel, so as not to make them feel. Further communication can make guests feel warmer and eliminate all kinds of unpleasantness encountered by guests in the hotel.

Finally, smile service. In the process of communicating with guests, we should pay attention to etiquette and politeness. It's impolite to stare at a guest all the time when talking with him. We should keep eye contact with our guests from time to time. Listen to the guest's opinions, don't interrupt the guest's speech, and keep nodding your head during the listening to show your respect for the guest. Smile when facing guests, especially when guests criticize us. We must keep smiling. No matter how angry the guests are, our smiles will "put out the fire" and many problems will be solved. Use more polite language, say hello when guests come, send a message when they leave, and apologize when they cause trouble. Don't argue with the guest when you talk to him to explain the problem. Even if the guest is wrong, you should have some patience to explain to him. As long as we keep smiling, we will get unexpected results. In my opinion, only by paying attention to details, starting from small things and starting from bit by bit, will our work be even better.

At work, we will see all kinds of guests coming in and out every day, providing them with different services and solving all kinds of problems. Sometimes work is really tiring, but I feel full and happy. I'm glad that I can be a receptionist. I'm proud of my work. I sincerely love my post. In the future work, I will make a good personal work plan and strive to create my own glory here!

Excellent front desk clerk work summary model essay 5

How time flies! I didn't realize it-I've been working for a year. As a property front desk, it seems to me that this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent receptionist is a long process.

Looking back at the application for the property front desk position at the job fair, it seems to have happened before; But now I have changed from an ignorant student to an employee with job responsibilities, and the front desk work has changed from unfamiliar to familiar.

Many people don't know about customer service, and think it's simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, if you want to be a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work; Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The following is my main work in the past year:

1. Go through the formalities and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys; Among them, the delivery garden * * *-households, handover procedures-households, decoration procedures-households, owners-households;

2, accept all aspects of information, including owners, decoration units, real estate companies, construction units and other information, at the same time, make records, notify relevant departments and personnel for processing, and track this process, and pay a return visit after completion;

3. Making, sending and filing letters and documents, sending letters and rectification notices in the current annual work contact list. Hint-copy; Minutes of departmental meetings-copies, and release notes for major items-copies or more.

In the process of completing the above work, I learned a lot and grew a lot.

First, the tempering at work has shaped my character and improved my psychological quality.

As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of my current supervisor, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I remember-and-when handing over the house, time was tight, there were few people, and the related work was more complicated; All the staff in the housekeeping department have worked overtime for more than one week in a row, and strive to make full and meticulous preparations before handing over the house; Especially in the first three days of delivery, everyone works overtime until two or three in the morning every night. On the first day of delivery, I was responsible for the assistance of the customer service center. When I dragged my tired body to the delivery work, I already had a feeling of sleeping with my eyes open.

But when I saw the gentle and sweet smile and skillful reception skills when facing customers from a distance, there were ripples in my heart; She's working overtime, too. She'll be tired. Why can she keep such a good mental outlook and working condition in front of customers?

Through the company leaders' summary of our work that day, I deeply realized the true meaning of professionalism and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well. The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company.

In the delivery work on the second and third days, I changed from assisting work to formal reception work. While strengthening my emotional control, I tried my best to maintain smiling service and successfully completed the handover procedures of several owners. I am also very pleased to hear the encouragement of the superior leaders and look at the satisfied smile of the host. Going through this delivery process has also played a great role in my future work. In the face of criticism and correction from leaders and colleagues, I can straighten my mind and make positive corrections. When communicating with a few difficult engineers, they gradually become fearless; Etiquette such as reception etiquette and telephone etiquette has also been gradually improved.

Secondly, I realized the importance of details in my work and life.

Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In my work and life, I deeply realized that the details should not be ignored and sloppy; Whether it is drafting every line and punctuation of official documents, or refining the services emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success;

Thirdly, I have developed my talents in my work and study.

When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of the park on Christmas and New Year's Day, which was just completed two days ago, is the first scheme I made myself. When the plan was approved by the supervisor, my heart was filled with success and joy of work. As for the layout of the publicity column in the canteen, the park identification system and the layout planning in the Spring Festival park, I will treat them seriously and responsibly, and try my best to do them well one by one.

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