Front desk job responsibilities

Job responsibilities at the front desk 1 Job responsibilities:

1, receive visiting guests and inform the interviewees timely and accurately;

2. Responsible for the cashier at the front desk;

3. Responsible for the environmental maintenance of the front desk area to ensure the safety and normal operation of the equipment;

4. Complete other tasks assigned by superiors.

Qualifications:

1, good image, good temperament, age 20-25 years old, height157-163 cm;

2. Relevant work experience, secretarial, administrative and other related majors are preferred;

3, strong sense of service, skilled use of computer office software;

4. Have good coordination and communication skills, have a sense of responsibility, be lively and cheerful, and have affinity;

5. Mandarin is accurate and fluent, with necessary etiquette knowledge;

6. Excellent fresh graduates can also study.

Front desk responsibilities: 2 1. Responsible for the reception of visiting customers, including offering seats for customers, handing tea, consulting customers' visit intentions and registering customers' visits. (Fill in the visiting customer registration form)

2. Responsible for arranging the reception of designers for customers who come to consult and decorate. When introducing designers to customers, we should respect designers.

3. Before arranging the reception work of the designer, the designer should fully grasp the existing work at hand and make reasonable arrangements. (designer's workload, design level, etc. )

4. Follow up the customers served by designers in time, urge designers to follow up and consult customers, and fill in the Intentional Customer Communication Record Form.

5. Pay a return visit to the customers who have signed with our company. During the construction period, follow-up visits shall be made at least three times to understand customers' opinions on construction services, and report the follow-up records to the company manager or deputy general manager in time.

6. Call back the completed customers. In principle, pay a quarterly visit during the warranty period, fill in the after-sales service record form of completed customers, give feedback to the engineering department in time for the problems reflected by customers, and urge the engineering department to guarantee the projects that need warranty. And timely report the maintenance situation of the engineering department to the company manager.

7. Provide services for non-decoration customers and introduce them to all departments in time.

8. Answer the phone and show the good image of the company with a sincere and sweet voice.

9, cleaning, adhere to the company's cleaning phenomenon, accept and replace garbage bags and other related cleaning work.

10. After receiving the guests, it is necessary to sort out the useless items such as cups left by the guests in time so as to receive new guests at any time.

1 1. Phenomenon display: a. Smile. B. Have a steady mind. C. self-confidence (I believe I can).

Front desk responsibilities 3 1, responsible for answering the front desk service hotline and transferring calls, making telephone consultation, carefully recording important matters and conveying them to relevant personnel without omission or delay;

2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and adhere to good manners;

3. Fill in the customer complaint telephone registration form in time, send it to the customer service team at the first time, and regularly summarize the customer complaint records to the deputy general manager;

4. Responsible for the sanitation and cleaning of the company's front desk or consulting reception room and the placement of tables and chairs, keeping them clean and tidy;

5. Understand the work arrangement of the administrative manager and assist the personnel clerk to do other work in the administrative department;

6. Seriously implement the regulations on the management of target cards and complete the work and tasks assigned by this department.

Responsibilities of the front desk 4 1. Responsible for sorting out and keeping the commonly used forms of the company, and supplementing them according to the actual use scenarios.

2. Supervise the daily attendance of employees.

3. Do a good job in material collection and file management.

4. Assist the superior to manage the house safety and provide timely and effective administrative services for other departments.

5. Assist the superior to complete the company's administrative affairs and daily affairs within the department.

6. Prepare the minutes of the meeting before the meeting and sort out the information after the meeting.

7, responsible for the use and management of copying, fax and printing equipment, reasonable use, reduce material consumption.

8. Assist the director to coordinate all departments of the company and make progress in completing the affairs temporarily assigned by the superior.

9, responsible for the inventory of office supplies, completes the registration and filing. And register the receipt, distribution and warehousing of office supplies.

10, answer the phone, receive the fax, transfer the phone or record the information as required to ensure timely and accurate.

1 1, do a good job of reception registration and guidance for visiting guests, and inform the interviewee in time. Selling to irrelevant people, unreasonable, will be rejected.

12, responsible for sending and receiving express letters and parcels of the company.

13, responsible for the monthly statistics of the company's employees' attendance and the filing of attendance data.

14, check the material inventory irregularly, and do a good job in logistics support in time.

15, adhere to the company's cleanliness and hygiene, and show the good image of the company.

Front desk responsibilities: 5 1. Answer consultation and maintenance calls and convey the work to relevant departments;

2. Issue maintenance orders and track maintenance matters; Summarize the warehouse picking information;

3. Receive all kinds of customers and visitors, deal with their difficulties and requirements in the building in time, and provide corresponding services and necessary assistance;

4. Recovery, counting, recording and reporting of temporary access cards;

5, VIP reception, provide etiquette guidance services;

6, adhere to the reception desk, mesa clean, clean, no dust, no stains. The telephone, printer and other equipment used at the front desk are placed in an orderly manner;

7. Complete other tasks assigned by superiors.

Responsibilities of the front desk 6 1. Clean the counter and maintain the terminal.

2, employees should be familiar with the hotel long-term guest agreement and the contract of each unit, except the discount and deduction agreement.

3, properly handle the guest's complaints, when can't solve, ask for instructions in time.

4. Coordinate the relationship between colleagues and better serve customers.

5, completes the recipients valuables safe keys and in and out of the valuables safe registration records.

6. When handling credit card and check settlement business, the operating procedures of credit card and check must be strictly observed.

7. Effectively implement the foreign exchange management system, do not bring foreign exchange or exchange foreign exchange without permission, and be responsible for supervising employees to abide by the foreign exchange management system.

8. Strictly abide by the cash and bill management system.

9, the daily income of cash must conscientiously implement the provisions of the "long pay short fill", not to learn from each other.

10, the computer password is properly kept, one person takes one bite and is not allowed to be used.

1 1. Be familiar with the relevant knowledge of the hotel and strictly abide by various systems and operating procedures.

12, master the room state and room scene, publicize the room actively and enthusiastically, know the notice of the guests before leaving the store and the meeting and banquet on the same day, confirm the payment method, and ensure the accuracy of check-in and checkout.

13, clean and sanitary.

14, handle all kinds of accounts in strict accordance with accounting regulations. Obey the arrangement of the superior supervisor and finish the task seriously.

15, correctly handle the issuance of keys.

16. The daily cash income must be checked with the bill and filled into the payment bag according to different currencies and bills.

17, carefully hand over the work, unclear. The place should be put forward in time, and the transfer of the reserve fund will be handed over. The former account is unclear, and the latter account is not answered.

18, pay close attention to the situation in the lobby, and report to the superior supervisor and security department in time if there is any abnormality.

19. Go through the check-in, room change and check-out procedures quickly and accurately. When opening a room, take the initiative to explain the room price to the guests to avoid misunderstanding, and do a good job in guest verification procedures and check-in registration.

20, do a good job of succession, carefully check whether the computer printer, calculator, money detector, credit card, POS machine, card scanner and other equipment are working properly, and do a good job of cleaning and maintenance.

2 1, provide the information needed for the guests, and help them to solve all kinds of needs in a warm, thoughtful and meticulous manner.

22. According to the room status report sent by the housekeeping department, carefully check and adhere to the most accurate room status.

23, every day to sort out "check-out account is not flat" guest accounts, report the abnormal situation.

24. Accurately and skillfully collect cash checks from guests, print all kinds of bills for guests, settle accounts for guests in time and accurately, and issue invoices according to the reasonable requirements of guests.

25. Produce and submit various reports.

26. The reserve fund shall not be put into storage with white stripes. Without approval, operating income shall not be lent to any department or individual in cash. (If the general manager of the hotel can borrow cash at the front desk due to special circumstances, he needs to go through relevant formalities. )

27, correctly handle the guest's message telex, etc.

28. Obey the work arrangement of the front desk foreman and provide first-class reception service for guests in accordance with the prescribed procedures and standards.

Responsibilities of the front desk 7 1. Assist the manager of the front desk department to do the daily reception work, preside over the overall work of the front desk shift, create a harmonious working atmosphere and reduce the friction in the working environment.

2. Directly supervise the escort service, ensure the implementation of service procedures, supervise the inquiry service and meet the requirements of the guests.

3. Master the reservation and guest situation of the day, and sell the instant room to the maximum according to the arrival and departure guest list of the day.

4, responsible for the preparation of staff scheduling, reasonable arrangement of subordinate work, management, deployment of various consumables used by the department, strictly control the cost, timely convey the instructions of the front office manager.

5. Attend the supervisor's regular meeting, keep abreast of the employees' ideological trends and report to the department manager, and inspect and supervise the employees' gfd, labor discipline, smiling service, polite language and work efficiency.

6, responsible for the safety and fire control work of the inspection department, responsible for arranging the reception of important guests and the implementation and inspection of important news, responsible for checking the accuracy of all reports in the front office.

7. Make a training plan, organize its implementation, fairly evaluate the work of subordinates, and make weekly work records.

8. Participate in the reception work at the front desk, effectively solve the guest complaints and related problems in this department, and coordinate and contact with relevant departments.

9. Keep close contact with the assistant manager in the lobby and the cashier.

Front desk job responsibilities 8 front desk job requirements

1. Familiar with office automation equipment, including computers, printers, fax machines, copiers, projectors, scanners, etc.

2. Good language skills, good Mandarin, and necessary coordination and communication skills.

3. Familiar with the company's document management.

4. Have the necessary English foundation.

5. Honest, dedicated, earnest, responsible, cheerful and enthusiastic.

Front desk work information

1. Responsible for answering the phone, recording messages, transferring calls, and managing the program-controlled telephone switchboard.

2. Responsible for the registration, interview, guidance and service of visitors.

3. Be responsible for preparing attendance reports and summarizing attendance at the end of the month, so as to provide reliable basis for wage accounting.

4. Be responsible for the distribution and delivery of company documents, notices and announcements.

5. Be responsible for the layout of the company's meeting room and the preparation of related meetings.

6. Be responsible for printing, copying and faxing relevant documents of the chairman, general manager and departments.

7. Provide administrative secretarial work such as document entry, printing, copying and mailbox management for employees above the director level.

8. Responsible for the maintenance and management of office equipment, such as photocopiers, printers and fax machines. Responsible for the distribution, registration and statistics of office supplies.

9. Complete other tasks assigned by the leaders.

Responsibilities of the front desk 9 1. Receive daily visitors and assist museum leaders and department managers to do daily public relations work.

Workflow:

1) customers get up and say hello when they enter the door, and know the identity and intention of the visitors.

2) If consulting customers, prepare corresponding publicity materials.

3) Need to be guided to the negotiation area to register visiting customers, prepare drinks for customers, and make a brief introduction to the center.

4) After completing the form, transfer it to the corresponding course consultant for follow-up.

5) If there are other visitors who have not made an appointment or visited for the first time, customers are not allowed to tell strangers all kinds of contact information of the leaders in the museum at will; If there is anything, try to choose the way to tell it.

6) Tidy up the water cups and garbage disposal registration forms within 2 minutes after the guests leave, tidy up the tables and chairs, and keep the negotiation area clean and tidy;

7) If the person the visitor is looking for is not here, record the contact information of the visitor and the matters that need to be informed, register them in the daily administrative handover register, and notify the relevant personnel to reply in time; Visitors who indicate that they will come again next time should indicate it in the daily administrative handover register.

8) Inform the relevant staff of the contact information and reasons of visitors in time, and ensure the staff to reply in time;

9) Submit the used customer visit register to the Administrative Commissioner for filing in time.

Responsibilities of the front desk: 10 1, company telephone answering, fax, transfer and registration.

2. Enthusiastic, proactive, accurate and good visitor registration,

3. Be responsible for the distribution of company documents, notices, letters, mails, newspapers and magazines, and make distribution records and keep them;

4. Be responsible for the preparation of company meetings, and make meeting notices and minutes.

5. Responsible for ordering food, booking rooms, booking air tickets and booking train tickets;

6. Company's drinking water order

7. Keep the front desk, reception area and conference room clean and tidy; Supervise the office environment hygiene of the company; Organize newspapers and magazines in the office area;

8. Responsible for managing the cleaning and maintenance of office supplies and office equipment at the front desk;

9. Do a good job in the procurement, management and distribution registration of office supplies;

10, cooperate with the administrative personnel manager to complete the paperwork and recruitment.

1 1. Cooperate with the warehouse manager to order and track the products needed by the company.

12. Cooperate with Marketing Department to deliver products.

13, report all kinds of problems in the work in time and put forward suggestions for improvement.

14. Complete other tasks assigned by superior leaders.