During the National Day, 33 people visited Jiuzhaigou but their hotel “no-showed” their appointments. How should tourists protect their own interests?

With the continuous improvement of people’s living standards and the continuous improvement and increase of company benefits and national holidays, more and more people are traveling during holidays, especially during the 7-day National Day holiday. During this period, more and more people choose to go out for fun, but before going out, many people will make travel strategies, such as what places of interest are there, what special snacks are there, and where to stay? The travel schedule and itinerary must be considered in advance. However, during this year’s National Day holiday, some people encountered the situation of booking a hotel in advance and when they checked in, they found that the hotel was fully booked and there were no rooms. How do you protect your own interests in this situation?

First: On October 2, Ms. Liang set off from Mianyang, Sichuan, and traveled to Jiuzhaigou with 33 other passengers ***. They arrived at the hotel that the travel agency had booked before arriving at night, but the hotel unexpectedly They said that the guest rooms were full and there were no rooms available, so they arranged to stay in a hotel that had not been open for a long time. When Ms. Liang and the others arrived, they found that not only was the environment poor, but there was no hot water. This was unacceptable to Ms. Liang because after contacting the tour group, At that time, the travel agency said that this one was the best. It was very good in terms of food, accommodation and transportation, and there were no shopping restrictions. It was a trip that you could enjoy in spring, so I chose this one. However, the current situation is unacceptable to Ms. Liang.

Second: I originally went to play with a good mood, but now it is indeed a situation like this, which is really unacceptable. However, the situation will be even worse the next day. During that time, Ms. Liang and her group were arranged to live in a farmhouse. There was even mouse droppings on the bed. This was disgusting and infuriating.

Third: Ms. Liang and others immediately complained to the Aba and Mianyang tourism law enforcement departments and explained the whole story. After receiving the complaint, the local relevant departments immediately launched an investigation into the matter. The hotel involved was suspected of violating regulations. The business has been closed for rectification, and compensation matters are under negotiation. When Ms. Liang encounters such a situation, it is the right thing to do to protect Zhenshen's legitimate interests by making a complaint!