How to write the recruitment requirements at the front desk

It is suggested to write:

Recruitment requirements

1. Have a good professional image and temperament and know basic reception etiquette;

2. Fluent standard Mandarin, strong language expression ability and strong sense of confidentiality;

3. Familiar with administrative and office management related workflow, good communication, coordination and organization skills;

4. Skillful use of office automation equipment and office software;

5. Good teamwork ability, high sense of responsibility and initiative.

6. Good at communication, lively and cheerful, and articulate.

7. be good at welcoming and sending, contact and guide, and be agile.

8. The voice is soft and friendly.

9. Be good at dealing with emergencies (except disabled people).

1. There is no distinction between men and women in the reception at the front desk, but because of their temperament, women are more suitable than men.

Extended information:

Job responsibilities:

1. Obey the work arrangement of the reception manager and director.

1. Exceptional and special matters must be reported to the superior.

14. accept any work assigned by your boss at any time.

1. do a good job of collecting and archiving information about guests and check the relevant information.

⒌ receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.

[6] provide inquiry service, but remember not to tell others the guest information casually.

⒎ print various business reports.

⒏ Pay attention to all kinds of publicity activities in the hotel.

⒐ promote the facilities and services of guest rooms and hotels.

⒑ Attend the receptionist's regular meeting, solve the problems in time, develop the sense of ownership and responsibility

Go to work early

⒈ Check your gfd according to the hotel regulations, be full of energy, and arrive at work on time.

1. sign and read the log book, check the keys (including the keys for storage) according to the work requirements, take over with the staff of the previous shift, and find out what work needs our help to solve, as well as the room reservation situation of the day, especially the ⅵ p guests (including staying and arriving in advance).

3. The staff at the counter should first clean up the countertop and supplement the necessary items such as check-in registration card and room card.

1. Go through the CHECKIN procedures for individual customers and groups.

⒌ print an OC form after 12:AM and leave the store.

[6] Assist the Reservation Department to accept the guest's personal reservation under the available room amount, fill in the reservation form and submit it to the Reservation Department for computer input.

1. follow the discount or transfer, fill in the discount form or transfer form to the cashier, and then modify the computer data. for rooms that leave late after the check-out time, you must fill in the miscellaneous fee receipt to charge the cashier for rent.

⒏ During the shift, the unfinished work or special matters should be written in the shift book.

⒐ check the key and shift with the succession staff.

the middle shift

1. The first point is the same as the morning shift.

1. Same as the second point of the morning shift.

3. Assist in the check-out procedures of the guests, fill in the receipt for miscellaneous expenses and add rent to the cashier when necessary, and strictly implement the system of late check-out surcharge.

1. Go through the CHECKOUT procedures for individual guests and groups, strictly implement the check-in system with valid certificates, carefully check the registration information of guests, and do a good job in reporting accounts.

⒌ print the "account declaration form" to report the account.

[6] Item 6 is the same as Item 8 of the morning shift.

⒎ No show charge

⒏Item 8 is the same as Item 9 of the morning shift

All-night shift

⒈ Items 1 and 2 are the same as the morning shift.

1. receive night guests and deal with problems that occur at night, especially remember that if there is an emergency, you must inform the superior supervisor and the manager on duty at the first time.

3. check the key before the day cut, print the "rent analysis statistics table" and check the report, and notify the night check to make the day cut.

1. Print and make business statements according to the specified time, and arrange and bind them.

⒌ is the same as 8 in the morning shift.

[6] sign for the keys of each department.

⒎ print the remaining reports according to the specified time.

⒏ clean the environment.

⒐ it is the same as the 9th morning shift.

Reference: Baidu Encyclopedia-Front Desk Reception