Front desk clerk interview questions and answers

Frequently Asked Questions and Answers in Front Desk Clerk Interviews

As an image window of the company, front desk staff must not only do their own jobs well, but more importantly, they must represent everything they say and do. With the company. Below is a collection of frequently asked questions and answers for front desk clerk interviews that I have compiled for your reference. I hope it can help friends in need.

Front desk clerk interview questions and answers

1. What are the basic qualities of a front desk clerk? What are some daily expressions?

Answer: I think the basic qualities of a front desk clerk are to be down-to-earth, hard-working, flexible, meticulous and thoughtful, and proactive. Daily expressions include: when meeting: "Hello! Nice to meet you!" "Do you need my help with anything? Is this your first time here? It's been a hard journey." When parting: "Goodbye! See you tomorrow." I wish you a safe journey and please convey our regards to your family." "Please give your valuable opinions on our work" "Please wait a moment, I will help you immediately."

2. What are the specific tasks of the front desk clerk?

Answer: The specific work includes reception work, file work, document writing and processing, meeting organization, information work, daily office affairs, coordination work, etc.

The above question can also be asked "What were your main work contents in your previous front desk job?".

3. How to classify files? What are the standards?

The following three types of file classifications are commonly used, which can be combined and used according to the actual situation in reality.

Annual classification method: classified according to the year in which documents are formed and processed;

Organizational classification method: classified according to internal organizational structure;

Issue classification method : Classify according to the issues reflected in the documents.

The above question can also be asked: Did you do document classification work in your previous company? If so, how did you classify it?

4. How to deal with the relationship with superiors and subordinates at work?

This belongs to the coordination part of the front desk work.

To superiors: Clerks must maintain the prestige and image of leadership members at work, respect leaders, and actively cooperate with leadership work; maintain unity within the leadership, ask for instructions or report work, and should strictly follow the responsibilities of leadership members Division of work is carried out, no asking for instructions beyond the level, and no words, gossips, or angry words that are not conducive to unity are said.

For subordinates: can have heart-to-heart conversations with each other; express one's opinions with equal status, consultation attitude, and discussion tone, solicit each other's opinions, and jointly seek the best way to solve the problem; Convey your opinions to the other party with a suggestive attitude and humble language to achieve the purpose of coordination.

5. Talk about your personal work experience.

In the process of my work as a clerk, I felt that this position is the company's image to the outside world, represents the company's first impression to others, and plays an important role in connecting and coordinating the internal company's operation process. As a clerk, you must love your job, be conscientious, have the spirit of not being afraid of hardship or fatigue, and have the spirit of being an unsung hero. Be fair in doing things, be loyal to your duties and strive to master various skills at work.

Requirements for front desk staff:

Attitude: Loving work will make you live and grow happily, and you will be sad every day. Since you choose to do it, then love the work at the front desk. I believe that I can use my enthusiasm and love to make the front desk work in an orderly manner.

Appearance: Dress naturally, elegantly and appropriately. It is recommended to wear light make-up on the face, not heavy make-up, and smile.

Voice: When answering the phone, you should speak to the other party in a positive and calm tone, and you must not bring your emotions into the phone.

Skills: Be familiar with the company’s products and business scope, and answer questions when customers ask about the company’s related business. If you don’t know, it means your business knowledge is not enough.

If you really don’t know, you must honestly tell the other person, “I don’t know,” ask for the other person’s contact information and promise to get back to him within a certain period of time. You must have credibility with your customers.

Items: Be familiar with the specific location of everything at the front desk so that you can get it easily. Keep frequently used information in folders for future reference. The necessary information you need include: agency price quotation, group purchase price quotation, picture album, bus route and driving route of the company and factory, the company's remittance account number, all the company's contact information including phone, email, zip code and mailing address, the company's VAT invoice issuance information and account number. Contact information of all company personnel, common telephone numbers such as courier companies (more than three), lunch boxes companies, printing stores, Penhui stores, telephone numbers for repairing office equipment, etc. All this information is being updated, and some companies are recommended on-site. You can collect suitable companies and keep them for later use. You must pay attention and update them frequently.

Recording: Recording is a basic skill and prerequisite for the front desk. The company’s requirement is that incoming calls must be recorded. ;