Traditional Culture Encyclopedia - Hotel reservation - How to reply to the hotel's bad reviews? I called the front desk several times but no one answered.
How to reply to the hotel's bad reviews? I called the front desk several times but no one answered.
1. First of all, I sincerely apologize for the trouble and inconvenience that the guests encountered when trying to contact the front desk.
2. Secondly, explain the possible reasons, such as busy front desk phone, busy staff, technical failure, etc.
3. Finally, provide solutions, such as providing other contact information, such as email or online chat, to ensure that guests have other ways to communicate with the hotel and get a timely reply.
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