Brief introduction to the content of comprehensive training course for hotel management specialty

The Comprehensive Training Course of Hotel Management Specialty is a teaching material that combines operation and practice. It can be used as a teaching book for teachers and students of hotel-related majors in tourism colleges, and can also be used as a teaching material for pre-job and on-the-job training in hotel industry. Hotel management major in higher vocational colleges is the theoretical teaching and practical teaching under the practical teaching system, which are closely related. "Learning by doing, learning by doing" is our original intention of compiling this textbook. Therefore, on-campus training and off-campus internship can be described as the most important.

According to the teaching mode of "work-study alternation" for hotel majors, the contents of this textbook are arranged according to the rules of students' learning and cognitive development. The contents of the on-campus training part include: an overview of hotel comprehensive training, professional quality training education, simulated training in the on-campus training base (1) and simulated training in the on-campus training base (2); The contents of off-campus practice include: professional practice in tourist hotels, professional practice in front office of hotels, professional practice in hotel rooms, professional practice in Chinese and western restaurants, professional practice in hotel bars, and professional practice in other departments of hotels. There are learning objectives, key concepts and questions at the beginning of each chapter, and there are self-test questions and related links at the end of each chapter, which is very operable.

The main purpose of compiling this textbook is to help hotel students in higher vocational colleges enter hotel positions smoothly. Therefore, during the campus study, students should focus on the relevant knowledge of hotel internship, form a correct internship concept, and conduct training to simulate the actual operation ability. In hotel practice, students should focus on the chapters of off-campus practice. Only through training inside and outside the school can we improve the competitiveness of employment and job hunting. Chapter 1 Overview of Hotel Comprehensive Training

1. 1 The meaning of the concept of comprehensive training.

1.2 the significance of comprehensive training

1.3 comprehensive training classification

1.4 organization and management of comprehensive training

This chapter self-test questions

Chapter II Vocational Quality Training and Education

2. 1 Special plan for professional quality training

2.2 Organization and management of professional quality development

2.3 Contents and methods of cultivating professional quality

2.4 Professional awareness and attitude of hotel service

2.5 Assessment and evaluation of professional quality development

This chapter self-test questions

Chapter III Simulation Training of Campus Training Base (1)

3. 1 Teaching arrangement of school professional skills training

3.2 Campus simulation training facilities and equipment

3.3 School professional skills training assessment and evaluation

This chapter self-test questions

Chapter 4 Simulation Training of Campus Training Base (2)

4. 1 Front Office Operation Skills Training

4.2 guest room operation skills training

4.3 Restaurant operation skills training

4.4 Hotel English Listening and Speaking Training

This chapter self-test questions

Chapter V Professional Practice of Tourist Hotels

5. 1 exercise plan and outline

5.2 Topic selection and guidance of internship papers

5.3 Professional Practice Assessment and Appraisal

5.4 Vocational skill appraisal and certificate

This chapter self-test questions

Chapter VI Professional Practice in Front Office of Hotel

6. 1 Hotel Front Office Service Procedures and Related Requirements

6.2 Main operation skills of hotel front office service

This chapter self-test questions

Chapter 7 Professional Practice of Hotel Rooms

7. 1 hotel room service process and related requirements

7.2 Main operating skills of hotel room service

7.3 Professional consciousness and attitude of room service

This chapter self-test questions

Chapter VIII Professional Practice of Chinese and Western Restaurants in Hotels

8. 1 Hotel Chinese Restaurant Service Procedures and Related Requirements

8.2 Hotel Western Restaurant Service Procedures and Related Requirements

8.3 Main operating skills of hotel catering service

8.4 Professional consciousness and attitude of hotel catering service

This chapter self-test questions

Chapter 9 Hotel Bar Professional Practice

9. 1 hotel bar service procedures and related requirements

9.2 Main operating skills of hotel bar service

This chapter self-test questions

Chapter 10 Professional practice in other departments of the hotel

10. 1 Hotel Business Center

10.2 hotel switchboard

10.3 hotel executive floor

10.4 Hotel Administration Office

10.5 Hotel Management and Public Relations Department

This chapter self-test questions

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Postscript 2 1 century is the century when China became a powerful tourist country. According to the prediction of the World Tourism Organization, China will become the world's largest tourist destination country and the fourth largest tourist source country in 2020. The rapid development of tourism in China needs a large number of excellent professionals. As an important part of China's tourism education, higher vocational education shoulders the heavy responsibility of cultivating a large number of first-line tourism professionals for China's tourism industry.

The construction of teaching materials is the basis of tourism talent training. With the integrity and diversity of the level and structure of tourism education in China, the training objectives of tourism vocational education for tourism professionals are more clear. The talent training of tourism higher vocational colleges needs a set of professional teaching materials based on the characteristics of higher vocational education, meeting the requirements of higher vocational education and talent training objectives, which not only has theoretical breadth and depth, but also can enhance students' practical application ability and meet the needs of first-line tourism professionals.

At present, the construction of teaching materials in China's tourism higher vocational colleges has reached a certain scale and foundation. With the joint efforts of administrative departments at all levels, schools and publishing houses, a large number of teaching materials for tourism higher vocational education have been published. However, on the whole, most of the existing series of teaching materials have the following two defects: First, although there are many series of teaching materials, the course coverage of each series of teaching materials is small, the scope of using schools is not large, and the teaching materials used by various institutions are scattered, so that a major often uses multiple versions of series of teaching materials, which is not conducive to the integration and systematization of professional teaching; Second, it can't meet the needs of various teaching systems and teaching methods at present, and it seems inadequate in different classroom requirements and various teaching methods such as multimedia teaching, case teaching and practical explanation.