What kind of professional qualities should waiters in star-rated hotels have?

The most important thing in hotel service is professional ethics!

Main norms of hotel professional ethics

1. Happy dedication

Love your job, abide by the rules and regulations of the hotel and labor discipline, abide by the staff code, maintain the external image and reputation of the hotel, and do nothing that harms the interests of the hotel.

2. Establish the service concept of "guests first"

Let guests feel at home, which is reflected in initiative, enthusiasm, patience and thoughtfulness.

Initiative: do a good job of service wholeheartedly and consciously before the guest makes a request.

Enthusiasm: I like my relatives, smile, have a kind attitude, kind words, take serious actions and be helpful;

Patience: Take pains to ask questions, do things, be impatient when things happen, be strict with yourself, and be respectful when there are contradictions.

Thoughtfulness: caring everywhere, helping guests solve problems and satisfying them.

3. Seriously study technology

Improve service skills and technical level, learn with an open mind, do one line, love one line and specialize in one line, and apply them to work practice, constantly improve operational skills and improve service quality.

4. Distinguish between public and private: be diligent and frugal, and put an end to waste.

5. Establish a sense of ownership.

Treat your job as a master, care about the future and development of the hotel, make suggestions and contribute to the prosperity of the hotel. Handle the relationship between individuals and collectives, bosses and colleagues at work, respect each other, cooperate with each other and tolerate others.