Hotel luggage management rules

Luggage storage is the hotel room service. The following are the management rules of hotel luggage storage, welcome to read!

Management Rules for Hotel Luggage Storage 1

1. The key for daily use in the luggage room is kept by the foreman on duty. When in use, the foreman takes the luggage room key, locks the door and leaves.

2. Smoking is prohibited in the luggage room, and dangerous goods such as kindling, flammability, explosion, leakage and corrosiveness are not allowed to enter. Take care of all the facilities and equipment in the luggage room.

3. Don't make personal calls, eat, read newspapers, sleep or fight in the baggage room at work. The luggage room is only for concierge use, and no one else is allowed to enter or stay.

4. Check whether the luggage stored in the baggage room is consistent with the records after each shift. The day shift will copy the baggage records of the day before and in the morning, and check the baggage. Check the luggage tag of the baggage that has been picked up.

5. Set up personal baggage entry and exit record form, team baggage entry and exit registration form, goods entry and exit record form and other related forms, and make a detailed record of the luggage and goods entering and leaving the luggage room, so as to register and cancel the luggage.

6. The above management system will be implemented from now on.

Hotel luggage storage management rules II

1. The hotel provides free luggage storage service for in-house guests. Please show me your room card when you check your luggage. The longest luggage storage period is not more than three months, and the longest luggage storage period for non-resident guests is three days. If it is not returned within the time limit, it shall be regarded as unclaimed items. If the above time limit is exceeded, relevant fees will be charged.

2. It is forbidden to store guns, explosives, inflammables, drugs, corrosive and radioactive substances, etc.

3. When storing fragile and easily polluted articles, it should be explained in advance that the hotel will not be responsible for any damage or pollution to other people's articles, and the compensation will be borne by the storing guests.

Four, confidential documents, confidential drawings and other important information, all kinds of cash, valuable tickets and gold and silver jewelry, electronic products and other valuables will not be stored. If it is mixed with packaging and stored, once it is lost, our wine will not be responsible.

5. During the storage of food items, if there is rotten, smelly or expired food during the storage of luggage, the hotel will not be responsible and has the right to deal with it (the longest storage time of fruit baskets, cakes and snacks is 8 hours, and fresh foods such as seafood and frozen products are not provided with storage services).

6. In principle, the checked baggage must be sealed and locked, and the depositor is unwilling to seal it. If the items in the locked luggage are lost, the hotel will not be responsible.

7. The luggage storage certificate should be properly kept. When you claim your luggage, please show this certificate. You can only take it away after the hotel staff checks it. If the luggage storage card is lost or impersonated by others, the hotel will not be responsible.

8. Compensation for lost baggage shall be made as appropriate, and the maximum compensation for single baggage (caused by negligence of hotel staff) shall not exceed RMB 1000.

Hotel luggage storage management rules 3

Item 1

This specification is formulated in order to standardize the work behavior of the porter in the concierge department and enhance the image of the hotel in the eyes of guests.

Article 2 Scope of application

This specification is applicable to the management of luggage storage service.

Article 3 Customer service

1. When the bellboy receives the checked baggage from the guest, if he finds something difficult to manage or fragile or flammable, he should explain the situation to the guest or suggest the guest to contact the relevant department.

The bellman should be careful when carrying the luggage for the guests, and it is not allowed to throw, kick or sit on the luggage.

The bellman should make a detailed and complete record of his luggage, and both the depositor and the receiver should make detailed records, and let the guests sign the label for confirmation.

4. The bellman should check the number of luggage pieces with the guests before the luggage is put into storage, and make a simple inspection. If damage is found, it should be explained to the guests in time.

Article 4 Follow-up work

1. Will the bellman hang fragile things? Handle it carefully? Sign, put the luggage storage card in the obvious place of luggage and put it in the luggage room.

2. The luggage received by the bellman should be stored on duty and should not be left to the next shift.

The bellboy should always check the luggage storage area.

Article 5 this specification is formulated by the front office department and implemented after being approved by the general manager.

Article 6 These Standards shall come into force as of the date of promulgation.

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