How can I complain if the hotel can't cancel the reservation?

Legal analysis: 1. The most direct way to complain is to find the front office manager, who will naturally have some solutions and suggestions.

2. If you are not satisfied, continue to find the leaders above, including the manager on duty and the store manager, to see if their service attitude, handling opinions and answers can make people satisfied and understand.

3. If there is no solution in the store and there is no sincere reply and treatment, then we have to go outside the store to find a solution. If it is a chain hotel, call their hotel headquarters, and the chain hotel will attach great importance to it, especially if the store does not handle the arrogant category properly. Once a complaint is formed, the group will deal with the branch more seriously;

4. If it is a single hotel, it can include complaints from consumer associations and complaints from local industrial and commercial administrative departments.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 15 Consumers have the right to supervise commodities and services and protect consumers' rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.

Article 16 When providing commodities or services to consumers, business operators shall perform their obligations in accordance with the provisions of this Law and other relevant laws and regulations. If there is an agreement between the operator and the consumer, they shall perform their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations. When providing commodities or services to consumers, business operators shall abide by social morality, be honest and trustworthy, and protect the legitimate rights and interests of consumers; Unfair and unreasonable trading conditions shall not be set, and trading shall not be forced.