Hotel guest request to open the door processing procedure

The process for hotel guests requesting to open the door includes confirming identity, checking information, asking for special needs, notifying the waiter, and showing the guest their room card, etc.

1. Confirm identity

First of all, hotel staff need to contact the guest by phone or other communication methods and ask for the guest's name, room number and ID number. After obtaining the guest's consent, the guest is asked to present valid documents (such as ID card, passport, etc.) and register at the hotel front desk.

2. Verification of information

Staff need to check whether the ID number and room information provided by the guest are consistent to ensure that the room allocation is correct. If the information provided by the guest is incorrect, the staff needs to make adjustments in a timely manner and feedback the situation to the guest.

3. Ask about special needs

After confirming the guest's identity, the staff can ask the guest if he or she has any special needs, such as the need to carry luggage, provide extra towels and bedding, etc. This helps to understand guests' needs and provide more thoughtful service.

4. Notify the waiter

After confirming the guest's identity and needs, the staff needs to notify the room attendant to open the door for the guest. After receiving the notification, the waiter should go to the guest's room as soon as possible to open the door for him.

5. The guest presents the room card

After arriving at the room, the room attendant should ask the guest to present the room card to confirm that he is a legal resident of the room. After confirming that the room card is correct, the waiter can open the door for the guest.