There is an urgent need for a training plan for hotel housekeeping department

Housekeeping Department Training Plan

1. Training methods and purposes:

1. Training methods: flexible in time, but targeted, segmented and Comprehensive and strive to be comprehensive. Deeply improve the service level and management level of employees;

2. The purpose of training: to enable employees to basically master service procedures, responsibilities and work standards in a short period of time, and to meet the requirements for employment;

3. The significance of training: to enable employees to understand the nature of their work, job responsibilities, service procedures, service standards, and their qualifications and qualities, and to enable employees to understand the hotel's general profile, security system, fire protection, repairs, maintenance, etc.;

2. The tasks of the housekeeping department and staff quality training;

3. Introduction to the hotel:

1. Introduce the number of guest rooms and types of hotels the hotel has , features, arrangement and shape of guest rooms.

2. Introduce the names and locations of hotel-related facilities.

3. Introduce the organizational structure, rules and regulations and job responsibilities of the housekeeping department;

4. The main contents of the daily management of the housekeeping department include:

(1 ) Plan management;

(2) Organizational management;

(3) Personnel management;

(4) Materials and equipment management;

(5) Quality management;

(6) Budget management;

5. Training to improve the management knowledge and skills related to the housekeeping department business;

6. About the use and operating procedures of machinery and equipment;

7. Training on etiquette, courtesy and appearance;

8. Complaint case analysis;

4. Guest room cleaning procedures include: making beds, bathrooms, dusting, placement and equipment of items;

5. Equipment and usage regulations of work trucks;

6. Work Use of rooms, storage of items and safety of electrical equipment;

7. Cleaning procedures for public areas, corridors, fire escapes, elevator halls, elevators, lobbies, restaurants, administrative offices, and employee activity areas;

8. Performance and usage of cleaning agents;

9. Management of leftover items, VIP reception and guest room items, and key management;

10. Assessment:

(1) Business knowledge assessment (written answer) 70 points;

(2) Business practical assessment 30 points;