Model essay on hotel front desk employment +0

Time flies, my internship period has passed in a blink of an eye, and I will soon become a full member. How to write the internship report? The following is a summary essay on hotel front desk employment compiled by me for your reference only. Welcome to reading.

Summary of the work of hotel front desk becoming a regular employee Fan has been in the hotel for X months, and these days are the handover points for me to become a regular employee. Therefore, here is a summary and arrangement of my recent work, and I hope that I can be more brilliant in my future work, and I hope that the hotel will be more prosperous because of my existence.

The hotel industry is something I have never been exposed to before. I know nothing about hotels except traveling or staying in hotels. Every time I stay in a hotel, the first person who greets me is the hotel front desk. I have stayed in many hotels and seen various receptions. According to the size of the hotel, the front desk also has different standards and requirements. Therefore, the feeling of giving customers directly is very different. Although I only know some superficial information, I will know more or less if I think deeply.

So this time I thought about it, and I chose the job of hotel front desk as a way for my future life. After I kept running around, I finally received an employment letter from our hotel. At that moment, until now, I can't describe my feelings. In short, I am very excited and moved. First, because the hotel is willing to give me this opportunity, and second, I can engage in my favorite career. So I packed all my luggage and walked into the hotel industry without hesitation.

When I first started working, I was a little overwhelmed. I always feel that my image and language do not well interpret the image of the hotel, so in my spare time, I observe how my colleagues receive customers. Observing her expression and movements, learning her attitude and feelings, gradually, I have done a decent job. Until later, my colleague told me that she even thought I was more professional than her. I'm really happy to hear that. It's really the most satisfying and proud thing to be recognized by others. So in my future work, I have been strict with myself. Although I will meet some unreasonable customers, I still sit patiently and explain softly. So many things are quietly resolved under my soft grinding and hard bubble. This is also a place where I feel more gratified.

However, for me, the front desk position has a more difficult challenge, that is, I need to work at night. I am a person who pays more attention to skin care. At first, I felt almost unbearable. I am afraid that staying up late will make my skin worse and I am very anxious. But then I thought about it from another angle. In fact, as long as I take good care of my body, all this is not a problem. In addition, I like this job very much, so I was relieved and successfully solved this problem.

There are many challenges waiting for us in our work, but as long as we are patient, we can solve them. So, no matter what you meet, don't be impatient. Only rational and gentle, these things will not take so many detours, and will be better solved. So during the three-month probation period, I saw my growth, and I believe the leaders also saw it. So I want to apply for re-employment, and I hope the leader can give me this opportunity!

Summary of hotel front desk employment: strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the hotel's guidelines and do a good job of confidentiality. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote hotel culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the hotel.

Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time.

The conference room within the scope of its duties will be kept clean and well-equipped, and printers, copiers, scanners and fax machines will be replaced and maintained on time.

Third, do a good job in office supplies warehouse and paper management.

Check the warehouse on time and classify the goods. Strictly abide by the hotel system, so that every entry and exit is registered. Check the inventory and good condition of items in time, and report the lost or damaged items to relevant personnel in time.

Fourth, finish ERP system and all kinds of summary work in time.

ERP system is new to me, but I will get familiar with it as soon as possible, including the input of purchase orders and the delivery of office supplies. Various summaries include: monthly office paper records, office supplies picking list, office supplies inventory list, car kilometers and so on. It is very important to sum up the work. It is a summary of last month and a plan and prospect for future work.

Fifth, focus on the overall situation, regardless of personal gains and losses.

Whether during working hours or during vacation, if the hotel has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of xx, I will dedicate my strength to serve the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of the hotel. In order to work better in the future, we will continue to lay the foundation.

Paperwork is characterized by triviality and complexity. Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thank xx for his teaching and the opportunity given me by the hotel. In the days to come, I will study hard and work hard! I sincerely hope that leaders and colleagues can give me more help and urge me to make greater progress in many ways.

Summary of hotel front desk work: Fan Wensan's time flies, and it's the end of the year.

Today, I have been in xx Hotel for more than a year.

I still remember the mood when I first entered xx, a brand-new industry and a brand-new hotel. For me at that time, the hotel was strange and magnificent, and I had hardly touched it before. With a nervous heart, I started my concierge work in xx Hotel with curiosity and excitement. Because of its work characteristics, I quickly integrated into and became familiar with the new environment. At the same time, while dispelling the anxiety of coming to the hotel, I also felt the feeling of home from the new group. I learned the spirit and concept of "tenacity, diligence, integrity and broad-mindedness" in xx Hotel, and let me enjoy it for life!

After gradually adapting to and mastering the concierge work, X always transferred me to the front desk! This is a job completely beyond my ability and education, but before I had to think too much, I was intensively involved in the meticulous and tense working atmosphere at the front desk. When I am free, I will ask myself, can I, can I?

Of course, the same kind of self-questioning and self-answering is limited to daydreaming.

As the saying goes, "the master leads the door, and the practice depends on the individual." The master with superior ability taught me the essence of front desk work. Under the guidance of the master, I completed the "leading in the door" for x months, and I am about to face "personal practice"!

As a result, the error did not arrive as scheduled.

20xx years, it can be said that the whole first half of the year, I spent my life in fear. The frequency, influence and degree of mistakes buried me deeply. Big and small mistakes, regardless of whether I can accept them, happen one after another. Although the consequences are not heavy, they will also ruin me black and blue!

At first, I just felt that the operation technology was not skilled enough and I didn't learn enough knowledge, so I asked my colleagues. It is conceivable that things are far from as simple as I thought. Secondly, my health was not ideal during that time, and I often drank and struggled all day. I also wondered if it was because of this that my work dragged on, so I gave up drinking. Sometimes, because the accounts are unclear and the work handover is not clear enough, the ringing of the phone after work often haunts my ears like a nightmare, and it always comes unexpectedly when I am eating and sleeping. Even at that time, I doubted whether I had this "syndrome", so I changed my mobile phone simply and naturally.

Hehe, but the cause is not here at all. Doing these things is just a waste of time.

I once thought about applying to the leader to return to the xx department under the pretext of insufficient ability and too much pressure, in an attempt to change all the unsatisfactory things. In retrospect, I think even if I do go back, what's the difference except the job, let alone what the leaders and colleagues who expect me will think? My unhealed body began to remind me that getting along like this is just what I should do?

Although I don't think all this will turn around, I'm waiting for a change. I don't want to stand still, I don't want to be a black sheep, I don't want to drag down the whole team, I don't want to be disappointed in myself! I still want to make progress! !

Fortunately, God helps those who help themselves!

I am very grateful to manager xx, and I am also very grateful to a group of colleagues who have been giving me advice. It is the manager who reminds me, teaches me and exhorts me after I encounter difficulties and setbacks again and again. Yes, I made many mistakes, but the manager didn't abandon me, abandoned me and let me go. He always seems to see through my disheartened moments. It is this humorous, well-managed and outspoken leader who led us to reach a new height in my life under the banner of "happy work"! A group of colleagues who are laughing and laughing on weekdays have not alienated me, and they are still persistent and impatient.

With the good intentions of the manager and colleagues, I finally woke up and changed myself, with my mentality and details!

Realizing the problem, the most important thing is to implement it. Of course I'm just stupid, but I'm not necessarily lazy. After a while, I met Siqi and saved my life several times, and the effect became more and more obvious. Treat everyone as their own mirror and make up for their own shortcomings! The same work as before is not only faster, but also the error rate is greatly reduced. The same steps and results will not be reworked because they save one second and spend three minutes. I also understand that when something happens, the first thing I should not do is to worry about who made a mistake, but to analyze the logic and seriousness of the problem and then deal with it immediately. I also know that working is like "practicing medicine in Bian Que". It is not how to deal with the problem perfectly, but how to prevent this kind of problem from happening again and nip it in the cradle of disease! Similarly, you won't argue with customers and colleagues because you know it's just a small problem! From body and mind to work, everything around has completely changed. Not only rekindled my confidence in my work, but also increased my interest. At the same time, I am more passionate about my life! ! !

This year, I summed it up with the spirit of "tenacious, diligent, honest and broad", which is our motto of xx Hotel. It is no exaggeration!

Perseverance: Even if the road ahead is bumpy and full of thorns, we should believe and walk through it strongly. Maybe there will be a bright future at the end of the mountain. If you are not afraid of making mistakes, you are afraid that you can't change them. As long as I have the spirit of immortality, the difficulties are only temporary!

Diligence: "Stupid birds fly first" means diligence, and fame means thrift. Even if it is rich, it can't be wasted, not a waste of time, nor a waste of food!

Righteousness: stick to the right, don't act rashly, don't be intimate, don't lose our moral bottom line and service standard because of irrationality, falsehood and covetousness, only by standing upright can we become bigger and stronger!

Boda: neither arrogant nor impetuous. Everyone who walks into the hotel is our guest. They treat each other with high-standard courtesy, treat each other honestly, and put forward opinions and suggestions.

This year, the most popular Chinese character is undoubtedly "micro", which means small, not details. Exquisite and considerate micro-humanity, micro-service, micro-management, thorough investigation, meticulous mentality, micro-details, four or two micro-forces ready to go, with micro-outstanding, small and broad, firm your pace, win in the moment!

This year, I am in xx. During this year, we followed the energetic and heroic xx Hotel and witnessed its gradual process from birth to maturity in this hot land. We are stunned by its achievements and know ourselves more clearly!

This year, I am in xx!

This year, I regard xx Hotel as my home!