The hotel is responsible for lost items.

Legal analysis: If the parties concerned take good protective actions for personal property or have verified that they have taken corresponding protective measures, then the hotel needs to bear corresponding civil liabilities. According to the relevant laws and regulations of our country, if the hotel fails to fulfill its security obligations and causes losses to the legitimate rights and interests of the parties, the hotel needs to make civil compensation to the parties; And operators and managers should bear corresponding supplementary responsibilities. Therefore, after the hotel loses its items, the parties concerned can ask the hotel for compensation. If the hotel refuses to pay compensation, the parties may bring a lawsuit to the people's court on the grounds that the hotel custody is unfavorable.

Legal basis: Civil Code of People's Republic of China (PRC).

Article 166 Where an actor causes damage to the civil rights and interests of others, regardless of whether the actor is at fault or not, if the law stipulates that he should bear tort liability, such provisions shall prevail.

Article 119 Operators, managers or organizers of mass activities in hotels, shopping malls, banks, railway stations, airports, stadiums, entertainment places and other business places shall bear tort liability if they fail to fulfill their security obligations and cause damage to others. If the behavior of a third party causes damage to others, the third party shall bear the tort liability; Operators, managers or organizers who fail to fulfill their security obligations shall bear corresponding supplementary responsibilities. Operators, managers or organizers may claim compensation from a third party after assuming supplementary responsibilities.