What is the correct procedure for entering the confidential room?

1. Does the guest have a message? If the guest proposes to set up a confidential room, the hotel promises to keep it confidential. If it is leaked to outsiders, it is equivalent to breach of contract, and it is necessary to bear the responsibility for breach of contract.

2. If a foreign guest comes to find an accommodation guest, please contact him himself, because the mobile phone is very convenient now, and since he is a friend, it is impossible not to know his mobile phone number.

If the foreign guest says he doesn't have a mobile phone number, the hotel service staff can say that we haven't found the guest you are looking for at present. If you must find it, please leave your mobile phone number, and we will inform you as soon as the guest you are looking for arrives at the hotel.

If the foreign guest leaves his mobile phone number and name, the hotel service staff can contact the in-house guest in the background and let the guest decide whether to contact him or not.

5, as a hotel service personnel must remember a principle, would rather offend foreign guests, not hotel guests. If you don't keep secrets for your guests, it will not only cause many bad consequences, but also lose your guests forever.