Hotel operation management planning activity plan

In order to ensure that work or things are carried out in an orderly manner, we need to formulate a plan in advance. A good plan will definitely focus on the participation and interactivity of the audience. So does anyone know how to write a standardized plan? Below are the hotel management and planning activity plans that I have collected and compiled. Welcome to read and collect them. Hotel operation management planning activity plan 1

In order to meet the needs of the consumer market, at the same time mobilize the enthusiasm of hotel employees, and create good operating results for the hotel, it is specially formulated based on the industry conditions in the region and the actual situation of the hotel. The following plan:

1. Marketing plan:

1. Commission for promoting stored-value cards:

Based on the amount of stored-value cards (starting from 6,000 yuan) ) commission. For specific commission methods, please refer to "Relevant Matters Regarding Handling VIP Customer Stored Value Cards".

2. Any hotel employee who makes a reservation for a wedding, birthday banquet, conference or team must register with the hotel marketing department immediately and sign an agreement. The clerk of the marketing department will register and the marketing department manager will verify that it is valid. The commission is 1.5% of the actual consumption amount. If there are other discounts or offers after consumption, you will not be able to enjoy the commission.

3. During the consumption process, the hotel employee who makes the reservation is responsible, and other relevant department personnel must fully assist in the reception.

2. Reward objects:

1. All hotel employees who promote stored-value cards can participate.

2. When booking wedding and birthday banquets, conferences, and teams on your behalf, managers and marketing personnel above the heads of various departments in the hotel will not participate, but other employees can participate.

3. Commission payment time:

After consumption is incurred and all accounts are settled, it can be cashed in the salary of the current month.

4. If the guest is dissatisfied due to customer grabbing or the guest is neglected due to interests, etc., all commissions will be wiped out and penalties will be implemented in accordance with the hotel's "Quality Management Regulations". Hotel operation and management planning activity plan 2

1. Purpose

To mobilize the marketing awareness of all employees and improve service quality;

2. Operation plan

Applicable to the first target: employees of various departments

1. Commission plan

Every customer who spends in any department of the hotel will receive a commission of 2 based on the actual consumption amount, which will be counted as a personal performance commission.

2. Performance confirmation

Employee customers must make a valid reservation in person to the consumer department manager before the customer arrives.

Applicable to the second target: bar cashiers, receptionists, reservation clerks, DJs, foot bath technicians, department supervisors, and department managers.

1. Commission plan

Any customer who consumes in other departments of the hotel, except for the consumption in this department, will receive a commission of 2 based on the actual consumption amount, which will be counted as a personal performance commission.

2. Performance confirmation

Employee customers must make a valid reservation in person to the consumer department manager before the customer arrives.

3. Operating regulations

1. The statistics of employee performance on the day will be handed over to Chen Ling by the manager of each business department before going to work the next day.

2. Employee performance commissions will be collected in the finance office at the end of the month.

3. The first booking person is responsible for handling the consumption of the same group of customers in the hotel, and other receptionists will fully assist in the reception; the performance of the first booking person will be counted.

4. Managers of each business department must perform their duties conscientiously. If there is injustice, dereliction of duty, failure to handle various coordination tasks or failure to explain to employees, they will be dealt with accordingly.

5. Customers taking the initiative to call any department of the hotel to make reservations are not considered personal achievements.

6. Customers of Yuanda Company are not counted as performance.

(Internal group companies, factories, trade, real estate, hotels)

7. The following behaviors will be severely investigated and dealt with by the hotel.

(1) Object 2 takes advantage of his position to resell or give away the performance of his department to employees of other departments.

(2) Those who accept gifts from others who take advantage of their position.

(3) Customers are uncomfortable and dissatisfied due to competing for customers.

(4) Those who neglect customers due to interests or personal grudges.

(5) Those who use the task as an excuse or reveal it, thereby bringing negative comments about the hotel to the society.

4. Any unfinished information in the above plan shall be subject to the notice of the Administrative Human Resources Department.

5. The above plan will be officially put into trial operation from August 1, 20xx. Hotel operation and management planning activity plan 3

In order to improve the economic benefits of the hotel and stimulate the marketing awareness and competition awareness of all employees, this marketing plan is specially formulated based on the principles of combining incentives and constraints, efficiency and interests.

1. Commission for card application:

1. Membership cards sold by front desk and other department employees are calculated at RMB 3 per card (membership card is RMB 29 per card).

2. Stored-value card commission: a one-time recharge of less than 5,000 yuan will be calculated as 2, and a one-time recharge of more than 5,000 yuan (including 5,000 yuan) will be calculated as 3.

2. All hotel employees and customers introduced through personal channels will be credited in different proportions based on room rates.

1. Check-in at rack rate: 25 yuan × number of rooms × number of days

2. Check-in with 10% discount: 20 yuan × number of rooms × days

3 , 15% off check-in: 15 yuan × number of rooms × number of days

4. 20% off check-in: 10 yuan × number of rooms × days

If the check-in rate is less than 20% off, it will not be given Provision.

All sales must be booked in advance by the introduced employee. On the day of check-in, the introducing employee, the front desk employee, and the front office manager must sign and confirm at the same time. If no reservation is made in advance or no signature is confirmed, no provision will be made. .

Meeting teams introduced by leaders, individual customers in stores, online bookings, accommodation with agreed units, and customers’ own door-to-door contact for accommodation are not included in personal performance.

3. Taxi commission

Whenever a taxi driver takes a guest with a taxi commission card from the hotel, and after a successful check-in, the employee who issued the coded commission card will be given a commission of 5 yuan each time. award.

IV. Distribution method

The front office manager will submit the marketing statistics form and taxi commission reward statistics form to the finance office at the beginning of each month. The finance department will check whether the payment is in cash based on the submitted marketing amount. Arrive in the account and sign for confirmation. The settlement will be settled once a month, and will be paid along with the salary. If it has not been credited to the account, the commission will be included in the account and paid out in the month when the account is credited.

This plan will be implemented from February 6, 20xx.