How to reply to a 70-year-old couple who was bitten by a mouse while staying in a hotel?

165438+1On the evening of October 22nd, Peng Lao, a 78-year-old man who came to Hefei to visit his son, and his wife stayed in a boutique hotel near Yuxi Road, Hefei, Anhui. Peng Lao said that in the early morning of 23rd 1 hour, he was bitten by a mouse at the tip of his nose while sleeping. After four hours, the wife who slept in another bed was bitten by a mouse. On the 26th, Peng Lao's daughter, Ms. Peng, said that her parents were bitten by rats for three days, but the hotel involved not only failed to pay the medical expenses, but even denied that her parents were bitten by rats in the guest room. At present, the market supervision and management department of the jurisdiction has been involved in the investigation.

Ms. Peng said that after the incident, she put forward two requirements for solving the problem to the hotel involved: First, she must bear the cost of injection treatment; Second, the sequelae caused by rabies vaccine injection shall be borne by the hotel. "During the negotiation, the person in charge of the hotel said that they would bear the medical expenses, and they were not responsible for the possible adverse consequences caused by the injection of rabies vaccine by two elderly people." Ms. Peng said, "As of yesterday, my parents' treatment fee has spent nearly 3,000 yuan, but the staff in the store only urged us to pay the house fee and no longer mentioned the treatment fee. "Ms. Peng said," Now, the store not only refuses to admit that the second old man was bitten by a mouse in the guest room, but even lets us catch the mouse as evidence. "

In this regard, a male person in charge of this boutique hotel said, "The two sides are negotiating this matter, and the specific matters are inconvenient to disclose to the outside world." In addition, the market supervision department of the jurisdiction will interview the parties today before making further decisions.

Lawyer Sun of Beijing Yingke (Hefu) Law Firm believes that in the above incident, a customer was bitten by a mouse while resting in a hotel room. According to the first paragraph of Article 37 of the Tort Liability Law of People's Republic of China (PRC), managers of hotels, shopping malls, banks, stations, entertainment places and other public places or organizers of mass activities who fail to fulfill their security obligations and cause damage to others shall bear tort liability. The hotel has failed to fulfill its security obligations and should bear legal responsibility for it.

Personally, the hotel is also responsible. After all, it is the service industry. It is better to negotiate and solve it as soon as possible.