Practical experience of welcoming guests with foot bath

There is a brand-new pair of high heels under my bed, which is part of our uniform. I was assigned to a western restaurant as a guest, and everyone said it was a beautiful job. My uniform is different, too. I have a long black dress, a white lace shirt, a small red bow tie and a pair of black high heels. It feels great after wearing it. It's the first time to wear this kind of high heels, which is higher than before. Because of this, I have a good impression on high heels.

I went to be a follower before I could have a closer look at this outfit. Another guest named SUNNY looks a bit like me, with short hair and a high face, which is almost indistinguishable from the back. Standing at the reception desk with her for the first time, Nico (a Japanese kid in a long private room) stared at us for several minutes, but he just didn't find SUNNY he knew. I had to put my hand between us and make a gesture to hold him to see which one of us would hold him. When we reached out to hug him at the same time, he had no choice but to ask his mother for help behind him. Hehe, it's really destiny takes a hand.

SUNNY told me the working procedure, matters needing attention and the distribution of the whole hall in detail. I began to try a new position. Our job seems simple, showing the guests to their seats. But a lot of details and skills.

In the process of taking guests to their seats, you should first ask them if they smoke. Our restaurant is divided into smoking area and non-smoking area. As the name implies, I must not take guests who are not used to smoking to the smoking area. Secondly, ask the guests how many people eat. There are two, four and six seats in the dining room, which can be increased or decreased according to the needs of guests. Ask the guests again if they want a buffet or a snack. These three links are the most basic procedures and are indispensable.

But for long-term guests, we should use different service methods. The most important thing is to know the long-term guests and get familiar with their room numbers, dining habits and personal preferences. Since these guests will stay in the hotel for several months, you can't ask them the same question every day. It is necessary to establish a history of restaurant guests in order to better serve them. At this point, the restaurant is doing very well. Every employee knows the long-term guests of the hotel and their eating habits. You have many teachers to ask.

It's not easy for a novice to remember so many guests at once. So I set up my own guest history file. 1066# German Sembach company, looks like Old Master Q, likes smoking and drinking coffee; 1358# JAL, Gao Qiao, with bird's nest hair, likes iced coffee and shrimp salad; 1365# Swire Aircraft Company, the tall handsome guy I saw at first sight ... Every time I accurately tell the guest's room number, their surprised expressions make me very proud. "How do you know my room number?" "I just know.

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Excellent memory makes your communication with guests smoother. I fell in love with this post unconsciously.

You may find it strange to write this, as if the content has little to do with the high heels on the topic. As I have described, I am fully engaged in my work. I also forgot to pay attention to myself, so that the moment I took off my shoes after work, I found that my heels were covered with blood, which is no exaggeration. Leather shoes have worn out my heels. The blood that flowed out was not cleaned up in time and stuck to the stockings. And because the foot is in this elevated state for a long time, the contact surface of the sole of the foot is like a needle.

It's painful, sour and tired.

Now I tremble at the sight of high heels. It was a nightmare. Flat shoes are still real.

A person's life is always influenced by his mental state, and his actions are the external manifestations of his mental state. Therefore, if you want to be handy in your study and career, the most important thing is to keep your mind at its best. Just like giving yourself a vaccination before coming to the hotel for an internship, it will be very bitter and tired. You should adapt to the environment, not let the environment adapt to you. Only by adjusting your mentality can you face the work more peacefully.

I ended the nightmare of high heels and started a real internship experience.