How does the hotel respond to the discovery of a mask cigarette case in a guest bathrobe? How to deal with this problem?

The hotel responded that the incident is being handled and will pay attention to strengthening services in the future. Masks and cigarette cases were found in the guest's bathrobe. It happened in southern Guizhou. A man took advantage of his family's outing to stay in a hotel, but found masks and cigarette cases worn by others in the hotel bathrobe. This made the man unacceptable, so he exposed the matter online.

This incident triggered a heated discussion among netizens. Some netizens said that it is really speechless that the hotel has not been replaced and cleaned. Some netizens said that it is understandable if it is only an accident.

The hotel responded that the incident is being handled and will pay attention to strengthening hotel services in the future. After the incident was exposed on the Internet, it caused a heated discussion. The hotel staff responded by saying that they would clean and change bathrobes in the hotel room. Now they have reflected the problems encountered by customers to the supervisor and are dealing with this matter. The hotel has also communicated with customers, and will pay attention to strengthening hotel services in future work to avoid such problems.

Many netizens recognized this positive event and explained the countermeasures. Some netizens said that they are not afraid of encountering problems, as long as they are willing to deal with them.

How to deal with this problem? If you encounter such problems when staying in a hotel, you should first keep the evidence, and you can take photos or videos when you find other people's things. Then communicate with the hotel staff and ask them to give a reasonable explanation. If the hotel staff can deal with the problem as actively as the hotel in the title, I don't think it is necessary to pursue it too much. If the hotel staff refuses to admit this, consumers can send the corresponding evidence to the online platform for exposure, so that others can take warning, or call the regulatory authorities to report complaints, and the regulatory authorities will impose penalties.

There are not many ways for consumers to deal with such incidents that have not caused much harm to consumers, and there is no way to make a mountain out of a molehill. Only through consultation, online exposure and complaints to the regulatory authorities can we safeguard our legitimate rights and interests.

In fact, this kind of incident is not uncommon in real life, either because the staff are lazy or forgotten by mistake, but whatever the reason, as long as the hotel can face the problem positively and is willing to bear the corresponding losses, it is not a big problem and will not have much impact on the hotel.