Why don't you apologize if a strange man breaks into the hostess while staying in a hotel?

Don't you need to apologize for doing something wrong? Recently, a lady lived in a hotel with one of her female colleagues. However, that night, a man who claimed to be a security guard swiped his card and broke into his home without authorization. He also smiled and said that he was here for rounds. The parties feel inexplicable, have a dispute with them, and immediately call the police.

The man who claimed to be a security guard didn't pass the security uniform when he entered the room, but by 1 10, the man didn't know when he put on the security uniform immediately, and the police criticized and educated him. On the night of the incident, the person in charge of the hotel could not be contacted. Because the hotel was booked on the Meituan, the parties wanted to contact the person in charge of the hotel through the Meituan, but they still couldn't get in touch. The customers are very dissatisfied with the attitude of this hotel.

The parties gave a bad review to the US Mission. So the next day, the person in charge of the hotel took the initiative to add the parties through WeChat, saying that they would be free of charge when they came to the hotel next time, and wanted the parties to delete the bad reviews on the US delegation. The person in charge of the hotel said it had been named? Security guard? Informed criticism, fine 500 yuan. However, the parties believe that compensation is the second, mainly asking the store to apologize in person.

Apologize if you are wrong. This is the minimum quality problem. As a hotel, it's not right for male security guards to make rounds, is it? Not to mention security. Who knows? First of all, there is no uniform. And the attitude of entering the room is not the attitude of professional rounds. In addition, as the person in charge of the hotel, it is not right to solve such a thing at the first time and give the guests a satisfactory answer. However, after seeing the bad reviews on the Internet, he took the initiative to contact the guests and asked to delete the bad reviews. This is adding mistakes to mistakes. If I had known this, why did the male security guard swipe his card into the room without authorization? And let people come to the room for free next time. God, does anyone dare to go again?

Finally, I remind everyone to lock the chain behind the door when staying in the hotel to avoid such a thing.