How to protect your legitimate rights and interests in this situation?

How to protect your legitimate rights and interests in this situation? Let Kaka tell you!

I. Preservation of evidence

You can take a screenshot of the interface of the order on your APP and leave a certificate. At the same time, there are screenshots of Alipay and bank account deduction records.

Second, what hotel is it?

One of the problems: if the Youth Travel Hotel breaches the contract, it will complain to the local tourism bureau, which will handle it. I also encountered this problem today and asked the Tourism Bureau to handle it.

Question 2: app company is an intermediary and has not been well regulated. I think you remitted money to the platform, and they paid part of the hotel money, so they agreed to return the part without loss. If only they would pay it back.

The third question: it's useless for you to say this. At the scheduled time, you can ask them for an agreement on cancellation and modification. It is best to follow the agreement, what are the rights of both parties and what is the breach of contract.

Question 4: It is unreasonable for tourists who have already booked to raise prices at will or cancel orders without reason.

Question 5: 123 15 can only help, but it can't really solve the big problem. When we book a room, we'd better have a contract, especially for an intermediary. For example, if you book on Taobao, Taobao will be in a neutral position. If you want to complain about that institution, you'd better find the directly affiliated regulatory agency to complain.

In any case, support rights protection when it is unfair. Moreover, most of the business in the tourism industry is still good, and there are always some people who make trouble and damage the image of the practitioners. Such people cannot be tolerated.

PS: If you can recover the money loss, stop here. If you wait for the time you put in, it will actually cost you more.