How to become a hotel manager?

First, carry forward the corporate culture, be familiar with and fully understand the company's entrepreneurial spirit, business philosophy, business direction and business objectives;

Second, strictly abide by the work and rest system stipulated by the company, punch in on time, and go to work according to the designated employee channel;

3. Understand the development history and strategy of the company, and be familiar with the basic status quo of the company and its subordinate business outlets.

Four, according to the dress code requirements, wear number plates, light makeup, men are forbidden to grow beards and long hair. Familiar with the responsibilities of store employees, set an example, play a demonstration role in stores, and drive store employees with their own practical actions;

5. Be familiar with the overall layout and commodity configuration of the store, be able to answer customers' questions accurately and quickly, and lead the store staff to provide customers with good instant service;

6. Be responsible for the examination and approval of attendance, leave, vacation and shift of employees in shopping malls. After I arrange my work in advance, I submit a written application to my immediate superior and get approval. I am not allowed to take leave on holidays and weekends.

Seven, fully responsible for the health, discipline and service work in the store, organize cleaning work once a week, keep a clean and comfortable shopping environment, and create a good atmosphere;

Eight, guide the department leaders and employees to carry out their work. Responsible for the assessment of probation employees, the promotion of employee performance appraisal, tracking the "mentoring" work of old employees to new employees, doing a good job in ideological education of employees in our store, and improving employees' enthusiasm and work efficiency. Responsible for selecting, training and recommending cadres to reserve talents for the company's development;

Nine, according to the requirements of regular and irregular inspections of shopping malls, check and record the company's various rules and regulations, operating specifications, the implementation of merchandise sales in shopping malls, truthfully fill in the Inspection Record Form, do a good job in the Work Log, and record, summarize and classify the problems found during inspections;

Ten, responsible for the timely handling of our after-sales service, customer disputes, emergencies, such as problems can not be solved, should immediately report to the immediate superior;

XI。 Responsible for making long-term and short-term business plans and tasks of the whole store, and leading all employees to organize and implement them in an orderly manner as planned;

Twelve, read and analyze the monthly report in detail, check the business progress and the completion of the business plan, and take countermeasures to ensure the smooth progress of the hotel business;

Thirteen. Formulate the hotel management direction and management objectives, including formulating a series of rules and regulations and service operation procedures, defining the responsibilities of managers and employees at all levels, and supervising their implementation.

Fourteen, establish and improve the organizational system of the hotel, make it reasonable, streamlined and efficient. Attend relevant regular meetings of the company in time, preside over weekly regular meetings, listen to opinions extensively, discuss hotel business, strive for clear tasks, and make the work based on institutionalization.

On the procedural basis, focus on comments and explanations on relevant issues;

15. The manager is ultimately responsible for the safety management of our store. According to the company's requirements, the items, various equipment, facilities, utensils, materials, cash and various cards and vouchers in the store are counted regularly and irregularly. The 28th and 29th of each month are the company's centralized inventory days, and all the shop assistants are organized to make an all-round inventory of the goods in the store, and do a good job of drawing, duplicate orders, data summary and tabulation, audit and signature in an orderly manner.

The inventory should be carried out in strict accordance with the time and process requirements stipulated by the company's finance department, so as to complete the inventory work quickly, accurately and with good quality and quantity.

Sixteen, organize store staff to conduct regular training, strengthen the service concept and skills of personnel, and improve the wine.

Service quality and staff quality of the store;

Seventeen, the implementation of market regulation system, according to the market and industry regulations to develop housing prices and gross profit margins, so that hotel prices are competitive in the market;

18. Be responsible for the inventory management of goods in our store, ensure that the materials are sufficient, the inventory is reasonable and accurate, ensure that there are no expired or three-no items, regularly and irregularly check the inventory and check the accounts. If the accounts are found to be inconsistent, immediately deal with them and report to the superior;

Nineteen, responsible for ensuring the safety of stores, supervising the storage, repair and maintenance of stores, fire prevention and anti-theft equipment, maintaining safe passages, and strengthening the safety and security work of fire prevention, anti-theft and industrial injury prevention;

Twenty, responsible for checking the storage, use, maintenance, maintenance and damage of public facilities in shopping malls. If there are problems that cannot be solved, contact the property management department for maintenance or replacement in time to ensure the personal safety of customers and the good image of the store;

Twenty-one, increase revenue and reduce expenditure, strengthen cost awareness, and do a good job in cost control. Strictly control the loss rate, personnel cost and operating cost, and establish the management idea of "low cost". Combining with the energy-saving work of the property management department in the store, strictly control the phenomenon of "leakage" and implement various relevant energy-saving measures of the company;

Twenty-two, responsible for the contact and communication between the store and other business departments and government functional departments, handle and participate in the coordination of public affairs under the arrangement of the company, and establish a good corporate image;

Twenty-three, it is strictly forbidden to accept gifts, banquets, valuable cards, commodities, travel, kickbacks and other acts that are detrimental to the interests of the company;

Twenty-four, strictly abide by the relevant rules and regulations of the company;

Twenty-five, according to the needs of the work to obey the overtime arrangements of the company and superiors;

Twenty-six, actively lead employees to participate in collective activities organized by the company and complete other tasks assigned by superiors.