Traditional Culture Encyclopedia - Hotel reservation - The guest booked our hotel on Ctrip. Then he commented on our hotel. How should I reply?

The guest booked our hotel on Ctrip. Then he commented on our hotel. How should I reply?

Hello! Thank you for your attention to Ctrip.com!

If you are a hotel partner of Ctrip, please contact the business personnel who signed the agreement with Ctrip directly.

For more preferential information, please click here: /sPrvQ to find out ~ ~

You can search "iCRIP" of Ctrip WeChat official account on WeChat, reply "Binding" or "Association", and you can use WeChat to book Ctrip products, and there are exclusive promotions to surprise you who love to travel ~

In addition, I recommend you to download the "Ctrip Travel" APP(/m/c270), "Ctrip is in hand, just leave!"

Move your finger, scan the QR code below and follow the download, making an appointment for consultation easier ~