What are the six senses of hotel managers?

Safety is the main guarantee for the survival and development of hotels. On this issue, we should properly handle the relationship between safety and management, implement the safety obligation system, strengthen the study and training of safety knowledge, and strengthen insurance inspection, audit and timely report.

Management consciousness

Strictly implement the hierarchical management system, with one level in charge and one level in charge. You can't expect the general manager to know everything. If something goes wrong at any level, the leader at that level will be responsible, and the superior leader will be jointly and severally liable, and at the same time, it will be implemented fairly and strictly.

Service consciousness

The hotel sells a special kind of "commodity" service. Whether guests like "goods" or not, and whether they want to buy them, largely depends on the strength of the hotel's "service consciousness".

awareness of quality

Quality is the life of the hotel industry. As a commodity, "service" must pay attention to the quality of the commodity itself, that is, service level, art and skills, in addition to good packaging.

Consciousness of innovation

Innovation is the source of energy for the development of the hotel industry, and the concept of "breaking the old and establishing the new" must be broken. "Breaking" means abolishing the old ideas, old thinking, old ways and old technologies that restrict the development of hotels; "Innovation" means establishing new ideas and new thinking, establishing new systems and methods, and learning and mastering new skills according to the needs of market economy. safety consciousness

Safety is the main guarantee for the survival and development of hotels. On this issue, we should properly handle the relationship between safety and management, implement the safety obligation system, strengthen the study and training of safety knowledge, and strengthen insurance inspection, audit and timely report.

Grasp management

Strictly implement the hierarchical management system, with one level in charge and one level in charge. You can't expect the general manager to know everything. If something goes wrong at any level, the leader at that level will be responsible, and the superior leader will be jointly and severally liable, and at the same time, it will be implemented fairly and strictly.

Service consciousness

The hotel sells a special kind of "commodity" service. Whether guests like "goods" or not, and whether they want to buy them, largely depends on the strength of the hotel's "service consciousness".

awareness of quality

Quality is the life of the hotel industry. As a commodity, "service" must pay attention to the quality of the commodity itself, that is, service level, art and skills, in addition to good packaging.

Consciousness of innovation

Innovation is the source of energy for the development of the hotel industry, and the concept of "breaking the old and establishing the new" must be broken. "Breaking" means abolishing the old ideas, old thinking, old ways and old technologies that restrict the development of hotels; "Innovation" means establishing new ideas and new thinking, establishing new systems and methods, and learning and mastering new skills according to the needs of market economy.