What does hotel management mean?

The specific content of hotel management:

1. Complete or exceed the business indicators and expense indicators issued by the company.

2. Complete all tasks assigned by the company on time and report regularly.

3. Be responsible for the specific operation and sales planning of the hotel and guide the implementation.

4. Be responsible for the public relations activities of the hotel and summarize all kinds of information of customers; Responsible for after-sales service with customers.

5. Be responsible for controlling contracted customers according to relevant regulations.

6. Be responsible for the business investigation of competitors.

7. Be responsible for the establishment of posts, personnel quota, personnel quota and salary in this hotel, and examine and approve employee attendance and salary distribution.

8, responsible for the ideological education of employees.

9. Be responsible for the training, supervision, assessment and promotion of all hotel employees, and specify the job responsibilities, working procedures and working standards of subordinates.

10, responsible for formulating relevant management systems and detailed rules for rewards and punishments.

1 1, responsible for handling major emergencies and accepting and handling complaints from important guests.

12. Understand and master the product information of the front office and the back kitchen on that day.

13, responsible for guiding the creation of catering environment.

14, responsible for planning, on-site supervision and inspection of large or important customers.

15, responsible for the division of health areas, the formulation of health standards and the assessment of reward and punishment standards.

16. Manage hotel facilities and equipment according to the unified regulations of the company.

Precautions:

1, to avoid arbitrary management. Hotel management depends on the system, and the working procedures, standards and requirements of the hotel, as well as the responsibilities, tasks, goals and behaviors of personnel at all levels are strictly stipulated in the system.

"What to do, how to do it, to what extent, and what kind of punishment you will get if you do something wrong" are very clear to all hotel employees. Managers only need to check the requirements according to the system, and they don't have to give orders by subjective will, let alone ask their subordinates "how to do it" by subjective emotions and imagination regardless of the system. Otherwise, due to the manager's own reasons, employees will be at a loss and the management level will be chaotic.

2. Avoid the blindness of management decisions. Insufficient investigation and analysis before decision-making, inaccurate information or subjective, one-sided, inexperienced and poor quality of managers are all likely to cause decision-making mistakes.

3. Avoid short-term management behavior. Hotel management pays attention to sustainability, and all work plans, schemes, objectives and decisions must focus on the long-term interests of the hotel to maintain its permanent vitality and market competitiveness.

4. Avoid leapfrog management. "The first level is responsible for the first level, and everyone has only one boss", and leapfrog management will cause subordinates to be at a loss and management order will be chaotic.

5. Avoid "nanny" management. The hotel implements graded management and graded responsibility, and each staff member has his own clear responsibilities. Therefore, first-level managers should encourage lower-level managers to be loyal to their duties and do their duty. Remember not to monopolize power and responsibility, but do everything yourself.

6, avoid business management conformism. Hotel operating procedures have their own rules, but operation, sales and promotion must be flexible and innovative. By frequently carrying out various attractive marketing activities, we can create a novel and warm consumption environment for our guests, so as to achieve the best operating efficiency of the hotel.

7. Avoid informal management. The service function of the hotel involves almost all aspects of society, so it is called "small society". Complex service functions require hotel management to be meticulous to every detail.