What does "three lightness and one quickness" mean in hotel management?

Second, fast: fast action and high efficiency;

Three lightness: walking lightly, speaking lightly and operating lightly;

Four diligence: hand diligence, foot diligence, mouth diligence and eye diligence;

Five hearts: patience for elderly guests, consideration for sick and disabled guests, care for children, care for embarrassed guests and enthusiasm for ordinary guests;

Five before five: female guests are preferred, male guests are preferred, guests are preferred, masters are preferred, heads are preferred, elders are preferred, children are preferred, and adults are preferred;

Seven tones: welcome guests when they enter the store, answer questions, thank them when they help, apologize when they serve the guests badly, ask for advice, bless and greet the guests, and send them away when they leave the store (five tones: welcome, send, laugh, thank you and greet);