How to write the work summary of the hotel room manager in the first half of the year during the epidemic in 2020?

You need to write out your performance and your growth in the first half of the year.

1, the topic is bright. The title "Let the news scene echo the historical echo" is unconventional and magnificent; Subtitles are novel in formulation, neat in form and clear in theme, such as three stories in three parts.

2. The logic is clear. Step by step, for example, the three paragraphs of the article are pushed forward according to time logic. Grasping the scene is to collect the materials first, telling stories is to show the materials well, and then spreading is to write articles to play a role, with clear logical levels.

3. There are many examples. At first glance, they are all examples, and a summary uses hundreds of examples. The article is full of words such as "examples" and "facts".

4. Refine the essence. Although a large number of examples are cited, the author does not neglect the refinement of ideas, and golden sentences continue. For example, "if you go up, there will be a steady stream of feelings; At the scene, there will be discoveries. " "Speaking with other people's mouths is more convincing than what we say ourselves." "A story is worth a dozen truths." Wait a minute.

Examples of extended data:

How time flies! I have worked in the hotel catering department for half a year in a blink of an eye. According to the work arrangement of the catering manager, I am mainly responsible for the daily operation of restaurants, bars and stewards in this department and the training of this department. Now I will make a summary report on this year's work.

As the head of the catering department, I also entered a brand-new working environment, in a brand-new environment. All work will start from scratch, and many things will be explored while doing, so that they can be comfortable in their work.

I know I'm playing a connecting role and coordinating the left and right. What I do every day is also trivial work. It is my important task to straighten out the relationship as soon as possible and put myself into my work. It is my duty to fully cooperate with the daily work of the supervisor, which requires us to have a strong sense of work, a correct attitude, rapid work efficiency and comprehensive efforts.

Reception is generally an important VIP reception, and there must be no mistakes in the process of service. This requires us to do it in all directions and solve any possible problems. In order to serve food smoothly, you must be fully prepared before meals and often check it several times. When guests eat, the floor and patio should be closely coordinated, and the speed of serving is also very particular.

We will attach great importance to every reception, record the dining habits of the leaders and their preferences for dishes in case of emergency after eating, so as to facilitate targeted service at the next meal. Our service is embodied in humanized service, striving for perfection and creating a feeling of being at home for our guests. I have less experience now, and I still have a lot to learn.

Sometimes mistakes will inevitably occur in my work, and I will take the problem as a warning. If I want to get good grades, I must rely on myself. I must redouble my efforts in the code of conduct for lawyers and the code of conduct for housekeeping services. Unify the service standards of all departments, establish the standards and basis for training, inspection, supervision and assessment of all departments, and standardize the service operation of employees.

At the same time, according to the service requirements of the VIP room, the service reception process of the VIP room is compiled, and clear and detailed regulations are made from the aspects of customer reception, language requirements, dinner service, wine promotion, hygiene standards, article preparation, environmental layout, audio-visual effect, energy saving and so on, which promotes the service quality of the VIP room.

Over the past six months, through my unremitting efforts, I have been recognized by the leaders and completed a role change. Is my top priority. Try to cooperate with the supervisor to do a good job in floor management, and based on the principle of seeking truth from facts, report the situation.

The conference reception task in our hotel is rather heavy. In the first half of the year, we received many important guests from the customs. However, due to various reasons, there is a frequent shortage of room service personnel, which requires us to strengthen our work consciousness, pay attention to speeding up the pace of work, improve work efficiency, strive to be comprehensive and accurate, and avoid omissions and mistakes.