The importance of guest room operation management

Room room revenue is an important source of hotel revenue. From a profit analysis, the operating cost of room revenue is smaller than catering and merchandise. Room profit is also the main source of hotel profits.

In the operation process of guest rooms, the front office department is at the starting point and is responsible for the sales of guest rooms, while the guest room department is in the middle link and is responsible for most of the service work during the guests' stay. They stay the longest and have many opportunities to contact and enjoy room service for a long time.

Therefore, the hotel must invest corresponding labor force and incur corresponding equipment consumption, and how to organize the reception service work scientifically and rationally, that is, to ensure the service quality, meet the needs of guests, increase the room occupancy rate, and make materials more efficient. Consumption and operating income increase. Strengthening the supervision of housekeeping work, ensuring the quality of reception services and guest room tidying, and maintaining a reasonable proportion are an important part of guest room management.

Therefore, we must first formulate a plan for the housekeeping department based on the hotel's overall plan, determine various indicators such as service quality, labor quotas, and material consumption, and make a manpower deployment plan. At the same time, we must formulate and implement various regulations The system thus provides guarantee for the achievement of various indicators.

Improve customer satisfaction

1. Provide a comfortable and safe accommodation environment

Guest room management is the guarantee for providing customers with a comfortable and safe accommodation environment. Hotels need to ensure that customers can enjoy their stay in a clean, tidy, warm and comfortable environment by carefully designing and decorating guest rooms, selecting high-quality furniture and bedding, and strictly controlling hygiene conditions.

2. Provide personalized services

Room management also includes providing personalized services to customers. For example, we provide different types and styles of rooms according to customer needs, and adjust bedding, catering, entertainment and other services according to their preferences to meet customers' individual needs.

3. Provide complete facilities and services

Guest room management also needs to provide complete facilities and services, such as providing high-speed Internet, TV, air conditioning and other infrastructure, as well as 24-hour hot water , toiletries, breakfast and other thoughtful services. These details can make customers feel that the hotel pays attention and care to them, thus improving customer satisfaction.