In a hotel, a guest wants to stay in a room that has been booked by someone else in advance. As a receptionist, how should you satisfy the guest?

First of all, tell the customer frankly that this room has been booked. If you need such a room, we can arrange a room of the same type or a room better than this room for you to stay in. If There is no such room anymore, so the guest still only wants that one, and says that he can give you a discount for staying in other rooms, or give you some snacks and other related items or services to see if the guest is satisfied. If he is still not satisfied, then you can only say sorry. There was no such room, so I asked the guest what to do.