How to clear the illegal deduction points of Taobao stores? Or how often do you clean it?

If 12 points are not deducted, 1 in the next year will be cleared automatically.

If the score of 12 is not deducted during the scoring period, the score will be cleared (unfrozen) from 65438+1 October1in the next natural year.

If the user violates the Taobao service agreement, Alipay service agreement or related rules, Taobao has the right to punish the user or suspend or terminate the service provided to the user according to the seriousness of the case. Punishment measures include, but are not limited to, publicity punishment, restriction of power, handling of commodity information, cancellation of evaluation right, freezing of accounts, etc.

1. Public punishment

On the member's credit card, credit evaluation page, etc. , displaying "This member has been warned/supervised/frozen x times".

2. Restrict the creation of stores

Restrict users from creating stores, and delete existing stores, but keep the original commodity information. After the penalty is executed, the user can create a store.

3. Restrict sending messages in the station.

4. Restrict login to Taobao.

5. Restrict the release of commodity information

6. Restrict the purchase of commodity information

7. Restrict login to Ali Want Want

8. Deal with the assessment

8. 1 Cancel the right of mutual/unilateral evaluation.

Cancel the evaluation right of both parties/the respondent in this complaint, that is, the user has no right to evaluate the transaction corresponding to this complaint.

8.2 Delete the assessment

And delete the evaluated score.

8.3 Suspension of assessment

Hide the evaluation, so the evaluation will not be displayed on Taobao page for the time being. The evaluation score is invalid.

8.4 Effective evaluation

Put the suspended evaluation into effect and let the evaluation be displayed on Taobao.

9. Handling assessment points

9. 1 Delete the evaluation point

9.2 Modify the evaluation score

Modify the evaluation score, such as -2 points (deduct 2 points).

10. Processing commodity information

10. 1 Delete the information of all products that have not been bid.

Delete the product information published by users (non-buyer bids or bids). Off-shelf means off-shelf to the warehouse, and users can also put commodity information on the shelves of the warehouse.

10.2 Delete all commodity information.

All product information of the user is removed from the shelf. Off the shelf is to remove the information of the goods that the user is selling and put it in the warehouse, and the user can also re-publish the information of the goods in the warehouse.

10.3 Delete all the information of goods that have not been bid.

Delete the information of the user's unbidded goods (the unbidded goods indicate the goods with a price of 0, and the seller can check the bidding times in "Baby for Sale"), so the user can't recover the information of the goods himself.

1 1. Delete the store.

Delete the store, but keep the original product information.

12. Close the store

When the store is closed, the original product information, the original store name and the original store domain name are kept.

13. Forced to withdraw from consumer protection and refused to join consumer protection within six months.

14. Delete messages in the station.

Delete the station letter sent by the punished person, and the station letter corresponding to the station letter receiver will also be deleted.

15. Freeze accounts

After freezing, users can log in to Taobao, but they are restricted from publishing and purchasing commodity information. All commodity information of users is removed, and logging in to Ali Want Want is restricted.

16. Permanent title

After the title, users can't log in Taobao, delete the store corresponding to the user and delete the online goods corresponding to the owner.

Extended data:

Taobao user violation score is a way to record users' violations in Taobao.

1. Scoring period

The violation score is based on each natural year (65438+ 10/to 65438+February 3 1).

2. Scoring criteria

2. 1 If the violation score is deducted to 12, Taobao will freeze the account (without restricting website login), and users need to conduct Taobao assessment. After passing the assessment, the user's freeze will be lifted.

2.2 Specific assessment methods: Users can only participate in Taobao assessment after the end of the study period. 2.3 Provisions on learning period: The learning period is calculated by multiplying the freezing times in the scoring period by 3, such as 1×3 = 3 days for the first freezing and 2×3 = 6 days for the second freezing.

2.4 If the user has not deducted 12 points during the scoring period, the points will be cleared (unfrozen) from 1 in the next natural year.

Every time Taobao violates the rules, a certain score will be deducted, and the deduction standard will be implemented with reference to the Scoring Standard.

3. Supplementary explanation of scoring

3. 1 For particularly serious violations, Taobao has the right to permanently seal the user's name without further research and opening.

3.2 If the deduction exceeds 10, users who have participated in the consumer protection service will be forced to quit.

Reference: Baidu Encyclopedia-Taobao Violation