How do mothers and daughters encounter forced shopping when traveling with a group in Hong Kong?

According to reports, Ms. Wang, a citizen of Hefei, reported that she and her mother were forced to shop while traveling with a group in Hong Kong. According to reports, she participated in a five-day and four-night luxury tour on a website named "China International Travel Service Shenzhen Company official website" through customer service manager Chen, and the other party promised that there would be no compulsory shopping throughout. What's more, the tour fee is only 800 yuan per person. Regarding Ms. Wang's experience, the customer service of China International Travel Service said that she had met a travel agency posing as a China travel agency.

Low-cost tourism encounters compulsory shopping.

Ms. Wang clicked on the webpage that read "China International Travel Service Shenzhen Company official website", and the customer service manager Chen added her QQ and gave her travel itinerary. The itinerary shows that this is a luxury group with five days and four nights, including tourism projects in Hong Kong, Macao and Zhuhai, and there is no compulsory shopping throughout. On the evening of July 26th, Ms. Wang and her mother arrived in Shenzhen, where they signed a travel contract with Manager Chen, stating "freedom of shopping", and they paid 65,438 yuan +0.600 yuan for the travel expenses. Manager Chen said that the agency is a Hong Kong branch of China International Travel Service Shenzhen Company, and the tour guide's surname is Hu.

On the morning of July 27th, Ms. Wang entered Hong Kong with a group from Shenzhen, and did not arrive at the first scenic spot Ocean Park until 3 pm. In the evening, she took a boat trip in Victoria Harbour. On the morning of 28th, the tour guide Hu took the group to start shopping. The first store is a jewelry store called "Beatorich Jewelry". Ms. Wang said that the tour guide Hu told the tourists that the price of the tour group was cheap because the accommodation and tickets were sponsored by this jewelry store, so they should shop more. Ms. Wang spent HK$ 2,880 on a 14K gold necklace. When she returned to Hefei, she found that most of the necklaces of the same type only cost a few hundred yuan.

Then, the tour guide Hu took the tourists to the watch shop. Ms. Wang didn't want to go shopping, so she quarreled with the tour guide. In the video recorded by Ms. Wang, the tour guide said nonsense: "This is not a question of money, but a question of mentality. The sponsor is this jewelry store. You can buy what you like, and you can buy what you don't like. " Ms. Wang said that the tour guide asked her to spend 6.5438+0.6 million yuan on shopping. On the bus to Disney, Mr. Hu asked each family to pay 65,438,000 yuan for a key chain as a subsidy to the driver. Due to the opposition of the whole group, the tour guide Hu canceled his trip and went shopping instead. On July 29th, Ms. Wang and her mother left the tour group and returned to Shenzhen. The travel agency did not refund the cost of the remaining trip.

Ms. Wang said that she was worried that the travel agency would be retaliated by the other party if it knew her identity information. She didn't expect to get compensation through the travel agency, but only hoped to find a jewelry store to return the necklace.

Travel agencies involved or fake international travel agencies

On the morning of August 23rd, call the national tourist service hotline 1230 1. The operator said that there are two ways to return goods. One is to contact the travel agency directly to reflect the mandatory shopping of the tour guide. If this road is blocked, tourists can call 1230 1 again, provide evidence such as travel contract and shopping invoice, and file with the National Tourism Administration, which will be coordinated by the Shenzhen Tourism Department.

According to the suggestion, the reporter called the customer service hotline of China International Travel Service. After listening to Ms. Wang's situation, the operator judged that she met a travel agency pretending to be a China travel agency, because Ms. Wang signed an informal contract with the hotel, not the sales department. The webpage displayed by Ms. Wang is "40006869 17", while the official telephone number of China International Travel Service is "4006008888". In addition, according to the formal process, Ms. Wang should remit the travel expenses to the company's bank account instead of handing them over to the manager at the hotel.

Later, I dialed Manager Chen's mobile phone number. He asked the reporter who introduced him to travel and how he got his mobile phone number. Manager Chen said that there was no compulsory shopping, and he also issued a work permit to the reporter, showing that his position was business manager and his department was Luohu Business Department of China Travel Agency (Shenzhen). He also issued a branch business license for this department.

However, the customer service staff of China International Travel Service said that Manager Chen's work permit may be forged or used by other employees of China Travel Service, so he cannot be identified as an employee of China Travel Service. The reporter dialed Manager Chen again and was told: "You don't have to go to the sales department, just sign a contract at the hotel. Travel expenses are paid directly to the tour guide, and you don't have to pay taxes without going through the company account. " When the reporter identified himself, Manager Chen repeatedly stressed that he was an employee of China Travel Service, and then hung up on his own.

In addition, the head office of China International Travel Service reminds tourists to keep their eyes open when choosing travel websites through search engines, and not to click on web links with the words "promotion" and "advertisement" to avoid landing on phishing and fraudulent websites by mistake. Some lawless people use the internet to attract customers under the banner of genuine travel agencies, and the websites they make can almost be fake. The contact number looks like a national hotline, but it will go somewhere. Tourists should verify the qualifications of travel agencies before signing up.

The Travel Industry Council of Hong Kong has stepped in.

Ms. Wang sent the matter to the Travel Industry Council of Hong Kong by email and got a reply from Ye Beishan, an employee of the inbound tourism department: "‘Beatorich Jewelry' is a registered store. Mainland group tourists who are dissatisfied with the goods can contact the store with the original documents within six months, or entrust a representative or a mainland group agency to assist in applying for a return. It is recommended to bring the original invoice (including any credit card receipt) and the power of attorney to the registered store to apply for a return.

Regarding the compulsory shopping problem reflected by Ms. Wang, the Travel Industry Council of Hong Kong suggested: "Visitors can observe the name tag number of the tour guide, record the name of the travel agency and travel itinerary, and directly call the Travel Industry Council of Hong Kong to make a complaint. The Council will find a travel agency to verify the matter based on the evidence. If the compulsory consumption is true, it will be investigated and dealt with in accordance with relevant laws. If you are detained in a shopping mall and threaten your personal safety, you can borrow the mobile phones of local residents in Hong Kong to call the police directly. "

Finally, Ye Beishan reminded Ms. Wang to provide the contract, receipt, the name of the Hong Kong reception travel agency and the name of the tour guide as soon as possible for further processing and supervision.