How to protect your rights when traveling?

With the development of the economy and the improvement of people's living standards, more and more people choose to travel, and the tourism industry has become very popular in recent years.

If people are not familiar with the local area, they usually choose to travel in a group. However, many tour groups now use the name of free group, but force shopping after arrival, which not only damages the tourists' right to free choice, but also It also ruined the mood of traveling.

So when tour guides force shopping, how should tourists protect their rights and interests?

According to Article 35 of the "Travel Law of the People's Republic of China"

Travel agencies shall not organize tourism activities at unreasonably low prices to deceive tourists and arrange Obtain kickbacks and other illegitimate benefits from shopping or separately paid travel items.

Travel agencies that organize and receive tourists are not allowed to designate specific shopping venues and are not allowed to arrange additional paid travel items. However, this is excepted if it is agreed upon by both parties or requested by the tourist and does not affect the itinerary arrangements of other tourists.

In the event of violation of the provisions of the first two paragraphs, tourists have the right to request the travel agency to handle returns and advance the return payment within thirty days after the end of the travel itinerary, or to refund the cost of separately paid travel items.

The usual approach is as follows:

(1) Negotiate a settlement with the operator;

(2) Request the consumer association for mediation;

(3) Complain to the relevant administrative department;

(4) Submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;

(5) File a lawsuit with the People's Court.

I would like to remind everyone again that if we encounter compulsory consumption during travel, after the travel itinerary, we require the travel agency to handle the return for us and advance the return payment in advance.

When the tour guide makes compulsory consumption, tourists can collect evidence on their own. After purchasing the items (the crime has been completed at this time), they can contact the tourists to report to the police (a large number of people are affected, which is helpful in determining the bad social impact). Requirements The police will initiate an investigation into the forced trading behavior of tour guides, and eventually the People's Court will impose criminal penalties on such tour guides.

Of course, the compulsory consumption of tour guides is inseparable from the tour group, so we should pay attention to these aspects when choosing a tour group and signing a contract with the tour group:

First look at the "three Certificate", travel agency business license, business license, tax registration certificate to avoid "black hotels

Secondly, look at the "three hours", travel time, return time, and journey time. Some travel agencies use "a few days" They play tricks on the tour, such as setting off on the first night and coming back the next morning, taking cheap transportation, leaving only a little time for the real trip.

Thirdly, look at the "three numbers" , the catering standard is how many people per table, how many tables, how many dishes, how many meat and vegetables, and the amount of the dishes must be clearly agreed; but the star rating of the hotel must be clearly seen, and the number of people in the room must be clearly understood. .