What subjects do you need to take in the guide card exam?

***5 subjects: Subject 1 Policies and Laws, Subject 2 Tour Guide Business, Subject 3 Basic Knowledge of National Tour Guides, Subject 4 Basic Knowledge of Local Tour Guides and Subject 5 Service Ability of Tour Guides.

First, the nature of the examination.

The national tour guide qualification examination is a national unified enrollment professional qualification examination for selecting qualified tour guide talents for the country and society according to the Tourism Law of the People's Republic of China. The examination follows the principle of fairness and justice, and its purpose is to test whether the candidates have the basic literacy, basic knowledge and basic skills to engage in the tour guide profession.

Second, the examination subjects, language and requirements

The subjects of the National Tour Guide Qualification Examination include: Subject 1 Policies and Laws, Subject 2 Tour Guide Business, Subject 3 National Tour Guide Basic Knowledge, Subject 4 Local Tour Guide Basic Knowledge and Subject 5 Tour Guide Service Ability. The examination languages are divided into Chinese and foreign languages, including English, Japanese, Russian, French, German, Spanish, Korean and Thai. The contents of the above subjects are investigated from three levels: understanding, familiarity and mastery.

Third, the examination method

There are two forms of examination: written examination and on-site examination. Subject one, subject two, subject three, subject four are written tests, and subject five is on-site tests. The written test is a national unified computer test. On-site examination is conducted in the form of mock examination, which is organized and implemented by the provincial examination unit according to the examination outline and the "National Guide Qualification Examination on-site Examination Work Specification (Trial)".

Subject 1 and subject 2 are combined into 1 test paper, of which subject 1,

The proportion of subjects with two scores is 50% each; Subject three, subject four-in-one test 1 volume. Test questions include true or false questions, single-choice questions and multiple-choice questions. The examination time for each paper is 90 minutes, including 140 questions * *100, of which 30 questions are marked, and each question is 0.5 *** 15; 80 multiple-choice questions, each with 0.5 points ***40 points; 30 multiple-choice questions, each 1.5 points ***45 points.

Subjects five language candidates each not less than 15 minutes, preparation attractions not less than12; Foreign language candidates are not less than 25 minutes each, and there are not less than 5 scenic spots for preparation. The score of the exam is 100, and the Chinese scores are: politeness and etiquette account for 5%, language expression accounts for 15%, scenic spot explanation accounts for 50%, tour guide service specification accounts for 10%, adaptability accounts for10, and comprehensive knowledge accounts for10. The scores of foreign languages are as follows: politeness and etiquette account for 5%, language expression accounts for 25%, scenic spot explanation accounts for 30%, guide service standard 10%, emergency response ability accounts for 5%, comprehensive knowledge accounts for 5%, and interpretation accounts for 20%.

Four, subject examination outline

Subject 1 Overview of policies and regulations

(A) the purpose of the exam

Through the undergraduate purpose examination, check the candidates' understanding, familiarity and mastery of the basic national policies, fundamental systems, fundamental tasks, major policies and laws, regulations, policies and policies related to tourism development.

(2) Examination contents

1. Be familiar with the contents of the preface and general program of the Constitution of People's Republic of China (PRC) (hereinafter referred to as the Constitution), and be familiar with the basic principles, basic national policies, basic systems and fundamental tasks stipulated by the Constitution; Master the basic rights and obligations of citizens stipulated in the Constitution; Familiar with the national institutions stipulated by the Constitution, as well as the national flag, national anthem, national emblem and capital.

2. Understand the great significance, guiding ideology and overall goal of comprehensively governing the country according to law put forward in the Central Committee of the Communist Party of China's Decision on Comprehensively Promoting Several Major Issues of Governing the Country according to Law (hereinafter referred to as the Decision); Familiar with the "five systems and six tasks" of governing the country according to law stipulated in the "Decision"; Familiar with the Opinions of the National Tourism Administration on Implementing the Spirit of the Fourth Plenary Session of the 18th CPC Central Committee, comprehensively promoting the development and management of tourism according to law. 20 14? 24 1) put forward the important significance and measures of developing and managing tourism according to law.

3 familiar with the "the State Council's decision on accelerating the development of tourism" (Guo Fa? 2009? 4 1) "Several Opinions of the State Council on Promoting Tourism Reform and Development" (Guo Fa? 20 14? 3 1), Outline of National Tourism and Leisure (20 13-2020) (Guo Ban Fa? 20 13? 10), "opinions of the general office of the State Council on further promoting tourism investment and consumption" (Guo ban fa? 20 15? No.62) and the Notice of the General Office of the State Council on Strengthening the Comprehensive Supervision of the Tourism Market (Guo Ban Fa? 20 16? 5) Its influence on the development of tourism in China; Understand the background, development trend, guiding ideology, basic principles, main objectives, planning indicators and main tasks of the 13th Five-Year Tourism Development Plan of People's Republic of China (PRC).

4. Understand the legislative background and framework of the Tourism Law of the People's Republic of China (hereinafter referred to as the Tourism Law); Familiar with the legislative purpose, scope of application, development principles and other general contents of tourism law; Master the basic content, main legal system and related legal responsibilities of tourism law.

5. Master the provisions of the Tourism Law of the People's Republic of China on the rights and obligations of tourists. Familiar with the basic principles of the Law on the Protection of Consumers' Rights and Interests in People's Republic of China (PRC), consumers and their rights, the obligations of operators, the protection of consumers' rights and interests by the state, the public welfare duties and prohibited acts of consumer associations and their related legal responsibilities. Understand the "Interim Measures for the Administration of Tourism Uncivilized Behavior Records of National Tourism Administration". 20 16? 139) Provisions on the main behaviors of tourists and tourism professionals included in the Record of Uncivilized Tourism Behavior, the information content, evaluation, defense and dynamic management of the Record of Uncivilized Tourism Behavior. Understand the types and application of public security management punishment in the Law of People's Republic of China (PRC) on Public Security Management Punishment, as well as the provisions on tourists' violations of public security management and punishment.

6. Familiar with the basic principles of the People's Republic of China (PRC) Contract Law, the conclusion, content and form of the contract, the effectiveness and performance of the contract, and the change, transfer, dissolution and termination of the contract; Master the provisions of the obligation to prevent losses from expanding; Master the constitutive requirements and bearing methods of liability for breach of contract. Master the provisions of the Tourism Law of the People's Republic of China on tourism service contracts.

7. Understand the general principles of People's Republic of China (PRC) Tort Liability Law; Familiar with the composition and mode of responsibility; Understand the situation of not taking responsibility and reducing responsibility; Familiar with the responsibilities of guardians and employers; Familiar with the provisions on the liability for motor vehicle traffic accidents, damage caused by highly dangerous activities, damage caused by raising animals and damage caused by objects; Master the responsibility provisions for violating the security obligations.

8. Be familiar with the Tourism Law of the People's Republic of China, the Travel Agency Regulations, the Detailed Rules for the Implementation of the Travel Agency Regulations, and the Measures for the Administration of Tourism Service Quality Guarantee and Access (issued by the Tourism Bureau? 20 13? 170) Provisions on the establishment and change, business scope and operating principles of travel agencies (including branches); Master the business norms of travel agencies, the rights and obligations of travel agencies and other legal systems and related legal responsibilities.

9. Master the provisions of the Tourism Law of the People's Republic of China, the Regulations on Travel Agencies, the Regulations on the Administration of Tour Guides and other laws, administrative regulations and departmental rules on the qualification examination system, licensing system and practice standards for tour guides, the conditions for tour guides to engage in tour guide services, the rights and obligations of tour guides and their related legal responsibilities. Understand the general requirements of "Guide Guided Civilized Tourism" (LBT 039-20 15) on guiding tourists to civilized tourism; Familiar with the provisions of specific specifications.

10. Master the provisions of the Tourism Law of the People's Republic of China and the Measures for the Administration of Tourism Safety on the legal system of tourism safety, the obligations and responsibilities of tourism operators for safe operation, and the safety risk early warning system of tourist destinations; Familiar with the safety management responsibilities of tourism authorities; Understand the level of tourism emergencies and related penalties; Familiar with the relevant provisions of the Tourism Law of the People's Republic of China, the Regulations on Travel Agencies and the Measures for the Administration of Travel Agency Liability Insurance.

1 1. Master the provisions of the Law of People's Republic of China (PRC) on Exit and Entry Administration and the Passport Law of the People's Republic of China on the exit and entry of China citizens and foreigners; Familiar with mandatory and prohibitive provisions and their related legal responsibilities. Understand the provisions of the Civil Aviation Law of People's Republic of China (PRC) on the rights and obligations of public air transport enterprises; Familiar with the provisions of relevant legal responsibilities. Understand the provisions of People's Republic of China (PRC) Railway Law on the rights and obligations of railway transport enterprises; Familiar with relevant legal responsibilities, passenger rights and obligations. Understand the provisions on the rights and obligations of road transport enterprises in the Regulations of the People's Republic of China on Road Transport; Familiar with the provisions of relevant legal responsibilities. Understand the provisions of the Regulations on the Administration of Domestic Waterway Transportation on the rights and obligations of water transport enterprises; Familiar with the provisions of relevant legal responsibilities.

12. Understand the provisions of the Food Safety Law of People's Republic of China (PRC) on the food safety legal system and related legal responsibilities; Familiar with food safety accident handling system and its related legal responsibilities. Familiar with the Tourism Law of the People's Republic of China, the Measures for the Administration of Public Security in Hotel Industry, and the provisions of relevant laws and regulations and hotel industry norms on the rights, obligations and related responsibilities of hotel operators. Understand the provisions of the Regulations on the Administration of Entertainment Places on the establishment, operation rules, supervision and management of entertainment places and their related legal responsibilities.

13. be familiar with the provisions of the regulations on scenic spots on the establishment, planning, protection, rational utilization and management of scenic spots and related legal responsibilities. Familiar with the provisions of People's Republic of China (PRC) Cultural Relics Protection Law on immovable cultural relics, cultural relics in collections, cultural relics in folk collections and cultural relics leaving the country and their related legal responsibilities. Familiar with the "Regulations of People's Republic of China (PRC) Nature Reserve" on the establishment conditions, regional composition, management system, protection and rational utilization of nature reserves and related legal responsibilities. Familiar with the provisions of People's Republic of China (PRC) Wildlife Protection Law on the protection and management of wild animals and their related legal responsibilities. Understand the definition, national protection and international protection of cultural heritage and natural heritage in the Convention for the Protection of the World Cultural and Natural Heritage.

14. Understand tourism disputes and their characteristics; Familiar with the provisions of the Measures for Handling Tourist Complaints on tourist complaints and their constituent elements; Master the provisions on the acceptance and handling of tourism complaint cases. Familiar with the provisions of the Consumer Protection Law of People's Republic of China (PRC) on the settlement of consumer rights disputes. Familiar with the provisions of the Civil Procedure Law of People's Republic of China (PRC) on the types, objects, responsibilities and standards of civil evidence. Familiar with the "travel agency service quality compensation standard" (travel office? 20 1 1? No.44) Provisions on the basis of compensation executed by tourism authorities when mediating tourism disputes. Understand the Provisions of the Supreme People's Court on Several Issues Concerning the Application of Laws in the Trial of Tourism Dispute Cases.