A case study of tourism laws and regulations

You mentioned that "Li was scalded by hot water while taking a bath in the guest room without any warning during his stay in the hotel". Because the information you provide is very limited, it is not enough to make an effective judgment. The following suggestions are for your reference.

1. The travel contract signed by Li and the travel agency should stipulate the standard of hotel accommodation. If the hotel provided by the travel agency is consistent with the travel contract, the travel agency does not constitute a breach of contract.

2. Shower is an ordinary public toiletries, which does not need special reminder or warning. If the hot and cold water mixer of the hotel shower equipment is marked with the hot and cold (or blue and red) adjustment sign, it should be the obligation to remind.

3. If the shower equipment in the hotel is normal, and the bather Li Yin's improper operation leads to burns, you can seek whether it meets the relevant insurance clauses of the tourist's personal accident insurance or travel agency liability insurance, and make insurance claims for the bather's burns.

4. If the shower equipment is suddenly damaged during use, resulting in the sudden interruption of the cold water for bathing and scalding the bather Li, ask the travel agency or hotel to compensate the bather for the scalding loss. Article 7 of the Supreme People's Court's Provisions on Several Issues Concerning the Application of Laws in the Trial of Tourism Dispute Cases: If a tourism operator or tourism auxiliary service provider fails to fulfill the obligation of safety guarantee, causing personal injury or property loss to tourists, the people's court shall support it.